Android Central

Update, 11 A.M. EDT: The issue seems to be fixed for some users, as Google has updated its dashboard with the following info --

"Google Talk service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change."

​Original story: Seems all is not well on the Google Talk front this morning. Issues were starting to be reported earlier, which upon investigation prompted the following statement from Google. 

We're aware of a problem with Google Talk affecting a majority of users. The affected users are able to access Google Talk, but are seeing error messages and/or other unexpected behavior. We will provide an update by 7/26/12 12:50 PM detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change.

We're seeing the issues first hand, with a total outage on various devices including phones, tablets and even the desktop. Our status is still available, but we're not seeing anyone else online across all devices. 

The latest update says that the investigations are ongoing, and we're expecting a further update within about half an hour which is supposed to detail the timeframe for resolving the problem. To keep an eye on progress, hit up the source link below. 

Source: Google Apps Dashboard

 

Reader comments

Google Talk issues affecting 'a majority of users' [Update: fixed for some]

19 Comments

Knew better than what?

Damn you Google for not predicting the future and also every possible problem that may arise ever.

I was given directions this morning by a google play tech guy through an email. I had complained to them about apps not fully loading and data drops only in the store so verizon had me contact them. This was a couple weeks ago. I havent tried the "fix" yet cause I dont use or havent activated that app to my knowledge. heres the email

Thanks for your email. It sounds like you're having general connectivity issues. It's frustrating for us when users have problems with connectivity, because there is only so much we can do before you need to contact your service provider. However, I'd like you to try the following troubleshooting steps to resolve this quickly:

- Reboot your device
- Confirm that the app Google Authenticator is up to date - visit Google Play, then tap My Apps to see if you have an update available
- Sign in and out of Google Talk to restore connection to our servers:

1. Go to your device’s app launcher, and press the Talk app
2. If you’re already signed into Talk, press Menu, and then touch Sign out
3. Launch Talk again to sign in (if you are unable to sign in, please let me know)

- Clear the cache of the Google Play Store app (Settings > Applications > Manage applications > All > Play Store > Clear cache)
- If you're using WiFi, ensure firewalls are not blocking access to ports required for Google Play (TCP and UDP 5228)
- Confirm that there is strong connectivity on your device, and contact your mobile service provider if you aren't connected

If none of these steps resolve the issue, please let me know, and I will continue to investigate the problem - any other detail you can provide about the issue and how/when it occurs will be extremely helpful.

I've been having this problem since I got my Nexus 4.

I followed these steps, and it seems to have helped. Thank you!

I will let you know if it keeps happening.

Thanks again for putting these up!

I havent ever used it either. Thats just what he sent and asked me to do. Still haven tried to see if it'll solve my problem yet. I was just surprised they even responded...twice even

Hey there. When i go to sign in google talk with my LG Optimus 3D, it just keeps sayin Signing In.........forever. What can i do?