Error

It's not just you. Users everywhere, including us here at AC, are running into issues downloading and installing apps from Google Play. The problems vary from the crazy 927 error, to the Play Store not responding, to no visual cue but nothing will download.

We expect that Google will have things back up and going shortly. Hang tight guys and gals!

 
There are 59 comments

i'm having issues, not good

Karla4262 says:

my issue is not like yours. Mine is a movie i bought which i downloaded to my tablet is no longer on tablet or in my google play account. It is there in my purchase history. So I contacted them. waiting for a reply. either they give me the freaking movie back or give me my money back. was there last week, gone. If they going to do crap like that I will have to jump to Ipad. Which itunes has more then the google play store. I love my tablet but if you going to steal from me that is another issue.

nacho558 says:

Thanks alot Obama.

Posted via Android Central App on my S3

outlooker says:

Just blame it on Obama - I like that attitude.

cooperaaaron says:

huh?

Edvin Arge says:

It's a meme.

No issues here!! Woohoo! Knock on wood!

Posted via Android Central App

edgar says:

Google must be a part of the government....................... Whomp whomp whaaa

Xader says:

No, just a side-effect of the link to the NSA servers...

deltatux says:

Seems like Google's cloud is having trouble lately, it's not the first time Google Play has had issues, Google Apps suite was having issues a couple weeks ago too...

RichieB07 says:

Preparing for KitKat and the move of more core Android apps to the Play Store maybe? One can wish!

I like that idea!

Posted via Android Central App

KennyC78 says:

Perhaps that's the price you pay for being the most popular and used mobile OS? :)

Linh321 says:

I guess the federal government is not the only one that is having trouble running.. Google like to follow suit as well!

Posted via Android Central App

dchawk81 says:

Hrm...I just downloaded an app. Fixed maybe?

Same here.

Posted via Android Central App

Marc11218 says:

FIXED GUYS

Posted via Android Central App

mikeytoth says:

Just bought two apps with no problems.

Hunter Petit says:

Yeah, that happened to me too. I knew I wasn't the only one.

Posted from the old Google Nexus 7 via Android Central App

tdizzel says:

No problems here. ha ha

ErnstMach says:

No issues here either! Yet.

Posted via Android Central App

Fabian F says:

I'm having issues too..
Scotty, we need more power!
I'm giving it all she got, captain!

T-mobile gs4

Posted via Android Central App

cruz allen says:

+1

Posted via Android Central App

genoist says:

I had issues playing some TV shows from the Google Play Movies and TV app. It sat there for a long time doing nothing. I backed out and hit play a few times before it actually started.

TheChaps322 says:

Glad I'm not the only one.

Just flashed my phone and then this happened while trying to restore apps. About gave me a heart attack.

I search for apps i've purchased and it shows the price instead of "Purchased". Thought my acct screwed up!!!

After a reboot I get a Notification with:
ERROR
Error retrieving information from server.
[RPC:S-5:AEC-0]

weird!?

lsnchzv says:

I was having the same problem a few minutes ago, along with "error retrieving information from server rpc s-5 aec-0" and I found that accessing the Google Play Store Content filtering under Settings, deselecting all but "everyone" entering a pin and selecting everything back solves the problem, now I am downloading apps without any issues.

TheChaps322 says:

No go for me :(
I guess i'll wait to see if its a Server issue.

lsnchzv says:

I was having the same problem a few minutes ago, along with "error retrieving information from server rpc s-5 aec-0" and I found that accessing the Google Play Store Content filtering under Settings, deselecting all but "everyone" entering a pin and selecting everything back solves the problem, now I am downloading apps without any issues.

cooperaaaron says:

They will get it straight...

Clak says:

Come on Google, Jerry needs his cocktail dammit. ;)

scotty137 says:

I was having issues earlier but it seems to be resolved for me.

Posted via telepathy.

fgcchevy says:

I just spent like an hour clearing and force stopping play store, services and downloads. I was going crazy, then I did this and worked.

https://www.youtube.com/watch?v=85p0my2lWTI&feature=youtube_gdata_player
HTH

Posted via Android Central App

BB_Bmore says:

BlackBerry must have uploaded that BBM4ALL apk. That thing causes havoc everywhere!

Sent from my Motorola side view pager 4-5683-968

miknxn says:

Thanks. Just cleared some cache in recovery and almost did a full wipe and restore. Thanks for the heads up. I'll just wait it out..

v¡a ACapp njo¡!

miknxn says:

All is well...thanks again!

v¡a ACapp njo¡!

I have not issues, can download apps as always

Its working again.

Posted via Android Central App

cruz allen says:

I'm still getting "could not download due to an error" (927)

Posted via Android Central App

bmoresbest55 says:

I had the same issue(obviously). Go to Settings > Apps > All Apps > Google Play Store. Then, clear data and force stop in that order. Next, go back to All Apps and find Google Services Framework, clear data and force stop. Finally, exit out of Settings and open up the Play Store again. Everything should work fine. I did this on my HTC One from Verizon and it worked perfectly. Good luck!

cruz allen says:

Whew, I thought it was just me and my rooted and CM10.2 optimus G Pro running 4.3 as of 12:30AM today

Posted via Android Central App

teamdarns says:

I just removed Google account and signed back on it and reboot and it worked

sirbagin says:

Cleared cache and data of the play store app twice and it's working again.

Posted via Android Central App

Still happening to me

Posted via Android Central App

MERCDROID says:

I thought it was just me. I actually managed to get a Chromecast, today! When I got home, I was trying to download the app, to set it up. I thought I was doing something wrong, lol. I managed to set it up, from my PC.

Misery loves company, lol.

Posted via Android Central App

mntom says:

Google Play cannot experience anything (headline). People experience.

Posted via Android Central App

enyce36 says:

OMG!! Did they hate the affordable google play marketplace so much they decided to shut it down too?

MartyDel says:

...laughed out loud...

Posted via Android Central App

I fixed this by wiping data for it, uninstalling updates for it, then waiting for it to update itself again. Works now

Posted via Android Central App

mitenpat says:

So can anyone buy apps from the play store. I still can't do that.

Ancyl S says:

No issues here..

Posted via Android Central App

macdonx says:

I experienced this similar problem right after I installed the Verizon OTA updates for the HTC One. I suspected it was the upgrade that caused it. I rebooted my phone twice but got the same problem. After 5 minutes and probably the 4th time I updated my apps, it went on without a hitch. I am glad it wasn't the Verizon update that caused it. Or did it? LOL! Anyway, I'm glad things are back to normal.

sydeshow says:

Happened to me in the middle of switching to my new, warranty-replaced N4. Thought my WiFi connection had gone to sleep for a few minutes. Made the last 10 installs a little less automatic.

On the bright side, maybe my auto-restore process is what brought the Play store down! I feel [falsely] significant!

takpro says:

I do not know if it is the same issue, but a new gmail update started the morning of Oct. 1st It was still downloading 26 hrs. later on my Nexus 7 (2012). I just stopped it.I have no idea if it has downloaded or not. I enjoy the fact that Google is trying to keep their products up to date, but sometimes it becomes annoying.It was on Wi-Fi the whole time with a strong signal.

Jlav78 says:

It's been nearly 24 hours and no fix from Google

Posted via Android central app on my LG Google Nexus 4

Steven Mahon says:

Still not able to download hear in the UK its been like this all day getting pee off now with Google

Posted via Android Central App

Jlav78 says:

Me too, so many updates that I can't download

Posted via Android central app on my LG Google Nexus 4

Duffin says:

I was able to download apps for a majority of yesterday (though I was experiencing problems the day before) and once again, it's not working...this is ridiculous, Google...

poppapico69 says:

I just upgraded to a Droid Maxx today. Have tried everything mentioned in this thread and nothing has worked. I can download apps, but under the menu button in the Google Play app, "My Apps" does not show up. I cannot access or update anything. 40 minutes on the phone with Google and NOTHING!!!!! Never had a problem before today. Quite disappointed!!!!! Any tips??????

it's been changed, the menu button only shows settings and help now, to access your apps and wishlist you need to swipe from left to the right in the main screen, or touch the top left store icon (shopping bag / cart) and the menu with your account, apps and wishlist will show up, it simply works the same now as the updated YouTube app.