Another week or two needed to get things done, exec says
A quick heads up for those of you (and us) who are rocking the HTC One in the United States and Canada. HTC's Jason MacKenzie today announced that the phone won't quite get its Android 4.4 update by the 90-day deadline the company had placed on itself.
"We won't miss by much," MacKenzie wrote, saying that it should just another week or so before the updates are "complete."
HTC has been pretty transparent in this round of updates, with a new updates site to keep track of where your device is in regards to status, and giving an update on AT&T models this week. But a missed deadline — self-imposed or not — is a missed deadline. So, we'll continue to wait. Meanwhile, the HTC One has already begun getting its Android 4.4 update in Europe, the Middle East and Africa.
MacKenzie's letter is in its entirety after the break.
We’ve always been inspired by our customers, and because of our legacy as a pioneer of smartphones, we are fortunate to have the most technology-savvy, discerning, and passionate customers in the industry. While we continue to be a leader in Android innovation and have done "OK" with software updates, we recognize that "OK" is not good enough.
Starting with Android 4.3 (Jelly Bean) last year, we set out to be a leader in delivering the latest software and were successful in quickly rolling out Jelly Bean for the HTC One. With the release of Android 4.4 (KitKat), we embarked on a mission to push KitKat to our HTC One customers across the US and Canada within 90 days of Google's official release of the software.
Additionally, we felt it was important to be as transparent with you as possible, which is why we launched the Software Update page to let everyone know how the process works, and to keep you up-to-date with our progress. We’re excited by the conversation this has generated in the HTC community.
As we approach the 90-day mark, we are getting closer to delivering KitKat and the finish line is becoming more clear. We are currently in the certification phase across all of our carrier partners in North America and they share our enthusiasm for getting this software in your hands. That said, the software development process does not always follow a linear path and we know today that we will miss our self-imposed target. The good news is that we won’t miss by much as it shouldn’t be more than one to two weeks to complete each of the carrier versions of HTC One.
The challenge we gave our teams, in cooperation with our carrier partners, has taught us a lot that will allow us to improve on our upgrade delivery in the future. We remain resolved to provide timely updates and to be transparent about the process and status of our efforts. Support of our customers is a major priority for us and we thank you for your support of HTC!
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