White Nexus 4

Update: Google Play support tells us that white Nexus 4 buyers should disregard the "intercepted" message, and that delivery times should be unaffected by the error. We've got the full statement after the break.

Original story: Those of us waiting on our white Nexus 4s to be delivered today apparently are going to have to wait a little longer. On Monday, the UPS shipping status was updated to "The shipper has requested a Delivery Intercept for this package. / Return to sender pending."

And this morning, we're now showing "The Delivery Intercept request for this package was successfully completed. / Shipper requested return of package."

LG announced the white version on May 28, and it went on sale in Google Play in the U.S. a day later. The 16-gigabyte version is currently listed as being out of stock, while the 8GB model is still for sale.

A quick call into the Google Play support line tells us that they're aware of the "intercepted" updates, but we don't have much more to go on than that. We've got e-mails into Google to see what's going on, and when the white Nexus 4 may ship again, or be delivered again, or whatever. Stay tuned.

More: Nexus 4 forums

Google Play support statement:

A small number of customers were sent a ship confirmation with an incorrect tracking number on 5/31 and 6/3. In these cases the incorrect tracking number may indicate that the package is being returned to sender. 
 
Please disregard this tracking number. Another ship confirmation with the correct tracking number will be emailed to you within 24 hrs. Please reference the tracking number in the 'Thank You' section of the ship confirmation.
 
Please rest assured that your package’s arrival date is unaffected by the incorrect tracking number.
 

Reader comments

White Nexus 4s apparently being intercepted, returned to Google [Updated]

55 Comments

That sucks. Hope its for the better they did that. wonder what Google will say. Good thing I didn't order yet. I'm still pending buy that or black or just wait for HTC one or s4

This almost looks like a mass recall of phones in transit. They will not reissue you a new phone for shipping until they receive your original device that was shipped.

A lot of people said they tracked their phones to the cities they lived in, and then they all have been returned back to the supplier, that seems very odd. Also means everyone will wait twice as long for their device and it has to be accounted for before a new one will be shipped.

Part of me is now content/happy that I ordered the original Black Nexus 4 on Friday. I'm still bitter about the lack of a free OEM bumper. I'm definitely not going to RMA a perfectly good N4 for a free bumper (especially having had ordered the Poetic bumper that'll come in today too).

The Poetic bumper works just fine. I recommend it. Although had your circumstances been different, free is hard to beat.

The original release of the Poetic bumpers had problems, the company improved them and replaced customers who had problems.

I almost lost my s**t last night when I saw this, but a call to Google Play Support confirmed it was a UPS error, and it appears to be back enroute to me today.

I was wondering if these were the 8GB variety being intercepted and maybe they were about to up it to 16 and 32.

Exactly...Google web sales can suck it. Haven't they learned ANYTHING from the original N4 launch?? Simply inexcusable

Wasn't just the Nexus 4 original launch, the N7 launch last summer was pretty much FUBAR'd with the retail stores getting it days before the the pre-orders shipped.

Yes, my life has no meaning, since someone at Staples got their N4 3 days before Google shipped me mine. Oh the depression, life's just not worth it anymore.

I called Google on this and they said not to worry I will still receive my white N4 today. Below is an email response I got from them.

"Thank you for contacting Google Play Support! It was a pleasure to assist you today. I understand you're concerned about the tracking of your device. A small number of customers were sent a ship confirmation with an incorrect tracking number on 5/31 and 6/3. In these cases the incorrect tracking number may indicate that the package is being returned to sender.

Please disregard this tracking number. Another ship confirmation with the correct tracking number will be emailed to you within 24 hrs. Please reference the tracking number in the 'Thank You' section of the ship confirmation.

Please rest assured that your package’s arrival date is unaffected by the incorrect tracking number."

I wouldn't hold my breath on that as I was told the same thing from google with an email response. Called UPS and they assured me my original package will be sent back to google, so I dont know what gives!!!!

Of course UPS said that, right now all they have to reference is the incorrect tracking number. You will get a new answer when you have the new tracking number that was mentioned to be coming to you.

Why are you calling it the Nexus 4s? They don't call it that on the Play Store. This is the first time I've heard that, sounds way too much like an iPhone...Or is that the point?

They mean the PLURAL of Nexus 4. More than 1 Nexus. Nexii 4? Maybe they could have used an apostrophe and called them Nexus 4's to remove some of the confusion.

I was really close to ordering one yesterday but didn't. If it were white all over including the front and 32GB of storage, I would have jumped on it. I just rooted my S4 and installed a AOKP rom on it.

people who complain about the front not white don't understand the point of software buttons. Phones with buttons can have colored fronts. Phones with software buttons are better suited to a black front. Google won't 'fix' this problem and shouldn't because there isn't one. :)

BTW the reason is to draw your focus into the screen and away from the phone itself.

Actually, one of the things that is annoying about the black Nexus 4, which I own, is that due to the non-black blacks on the LCD screen, the virtual button area looks bad when compared to the black front. Having a white front would give you nothing for you to compare the black background with and improve the look of the button area. Thus, what you said doesn't seem to make much sense.

I think it would have looked better with a white front as well.. To me it looks like all they did was take the old screen and guts and use a white back on it.. If the front was all white i would have bought one myself

Unfortunately I think there IS still an issue and that your statement from Google is incorrect. I found it curious that UPS hadn't delivered my package by 3pm, and that it still is indicated as "out for delivery" although I had seen the UPS truck in my neighborhood. I livechatted with UPS:

Initial Question: Where is the UPS truck? Delivery was expected by 3pm
Chad P.: Hi, this is Chad P.. I’ll be happy to assist you.
mammaldood: Hi Chad
Chad P.: Actually, as per our records, your shipper requested today for the package to be returned, it will be returned under tracking number:

[tracking number]
mammaldood: I live in zip code [zip code]. I’ve never had a package arrive later than 3 pm (and that was the expected delivery time). My tracking still shows the package on the truck. Any idea what’s going on?
mammaldood: I contacted the shipper who said that that was a mistake. And why would the package be on the truck?
Chad P.: The out for delivery scan was cancelled, the package will be returned. Unfortunately, the request that was placed by the shipper has been completed and we cannot cancel it nor re-route it back to you.
mammaldood: I see.
.
.
.
THANKS GOOGLE. You ruined my day.

Well nothing new on my end yet, except a tracking number with a return on it after it had already reached my city...what is really getting though. MY credit card no longer has a pending charge, it has a POSTED charge now!! meaning that I paid for this thing to be sent to me down the road only to be returned and no other word nothing nada!! O.o

thanks for accepting me as a comentator and i am really thankful to dub40....com because thats the site i want to examine i found that more than i want... please make sure that only one dot(.) is required

Ah, Google, you didn't disappoint me. Just what I expected from you.

Heads up folks, ltd ed white Nexus wireless chargers, in time for Christmas..... :-D

I just got off the phone with Google support. Although they claim that the tracking number I was emailed back on 5/31 is wrong, and that there has been an error, they cannot tell me what my correct tracking number should be, nor can they tell me when my phone will arrive (although they *think* it might be delivered here tomorrow). It was supposed to be today but it's almost 8 PM EST so... that ain't happening. They also strongly insisted that the phone is NOT being sent back to them, regardless of what UPS tracking info says and what some people have apparently been told by UPS. Needless to say, a very frustrating experience overall.

This is bullshit!!! I was supposed to receive my white N4 today and nothing! Google lies like a whore in church.

Poor Google and their shipping...they may have inadvertently shipped a few hundred white pair's of Phil's underwear...still trying to intercept...Phil's had to go Commando meanwhile!

Some people have WAY too much confidence in UPS's tracking system. It's Delivery day can change with the moon cycles and temperatures