What you need to know
- OnePlus is emailing customers about a database breach.
- Company says passwords and payment info are safe, but emails, contact numbers and shipping addresses were leaked.
- It's not clear when the breach happened or how many people were affected.
OnePlus is emailing customers with a boilerplate message about "order information [that] was accessed by an unauthorized party." The company says that while passwords, payment information and account information is safe, "name, contact number, email and shipping addresses may have been exposed."
In the email, which does not include the number of people affected nor how far back into OnePlus's customer history the breach goes, the company says that "We took immediate steps to stop the intruder and reinforce security. Right now, we are working with the relevant authorities to further investigate this incident and protect your data." Two people at Android Central received the email, too, with one not using the OnePlus store since buying the OnePlus 6 release back in mid-2018.
This isn't the first time OnePlus has reported a data breach. Back in January 2018, the company said that 40,000 users of its online store were affected by a malicious script added to its payment code that scraped the credit and debit card data of people buying products on its store.
A statement from OnePlus mirrored the wording in the email sent to customers, noting:
OnePlus has notified impacted users that we have discovered that some of their order information was accessed by an unauthorized party. We can confirm that all payment information, passwords and accounts are safe, but certain users' name, contact number, email and shipping address may have been exposed.
We took immediate steps to stop the intruder and reinforce security. Before making this public, we informed our impacted users by email. Right now, we are working with the relevant authorities to further investigate this incident.
We are deeply sorry about this, and are committed to doing everything in our power to prevent further such incidents. For more information, please visit the forums.
We may earn a commission for purchases using our links. Learn more.
When will my phone get Android 10?
Android 10 is here! So, why isn't it on your phone yet? Here's a breakdown of which phones are confirmed to get the update and when you can look forward to it.
Everything you need to know about the Huawei P40 and P40 Pro
Huawei is getting ready to enter 2020 with a splash thanks to its upcoming P40 and P40 Pro smartphones. Here's everything we know about the phones' specs, design, release, and more.
These are the best apps for your Android device — period
It can be difficult to find the "right" app when surfing the Play Store simply due to the sheer number of options available. Regardless of what type of app you're looking for, there's an app that can help make your life easier.
These are the best OnePlus phones you can buy in 2020
Thinking about joining Team OnePlus but aren't sure which of the company's gadgets is right for you? Let us help you find the perfect OnePlus phone!