Motorola has amped up their customer service offerings in Korea. Staring with the Motorola RAZR, customers seeking support will now be able to download LogMeIn ‘Rescue + Mobile for Motorola’ where Motorola representatives will be able to login and remotely control the devices of those needing assistance.
“These smart services will help us provide even better and more personal support to our customers in Korea,” said Chul-Jong Jung, president of Motorola Korea. “We are committed to customer satisfaction, and making sure that people can get support when they need it and where they need it is an important part of that.”
Rather trying to explain how to fix things, logging in remotely allows not only to address the issue faster but the actions are also visible to customer so that if it arise again, they'll know what to do in order to fix it themselves. Want to know more? The full press release is past the break.
Source: Motorola
Motorola Korea Introduces Smart Customer Service
Remote support is easier with a LogMeIn ‘Rescue + Mobile’ app and online chat customer service
March 18, 2012
SEOUL, South Korea – March 19, 2012– Motorola Korea, Inc. today announced new, smart online customer support services to give users of Motorola mobile devices a more convenient and faster way of getting support. With these brand-new customer service options, there is less need to go out of your way to visit service centres and a convenient alternative to calling. You can simply chat online or download an application to your smartphone to receive technical support on eligible devices.
Remote technical support for your Motorola smartphone is available by downloading the new LogMeIn ‘Rescue + Mobile for Motorola’ app from Google’s Android Market™ and entering a 6-digit PIN code provided by your customer service consultant to authorize access to your phone. Rescue + Mobile for Motorola will be available from today for Motorola RAZR™and future mobile devices from Motorola Korea.
Online chat support has been operating from February on the official Motorola website (www.motorola.com/consumers). Under the ‘Get Help’ menu item click on the ‘Online Chat’ option to start a one-on-one live chat with a customer service consultant. The online chat service is available from Monday to Friday, 09:00AM to 06:00PM, KST.
“These smart services will help us provide even better and more personal support to our customers in Korea,” said Chul-Jong Jung, president of Motorola Korea. “We are committed to customer satisfaction, and making sure that people can get support when they need it and where they need it is an important part of that.”
About Motorola Mobility
Motorola Mobility, Inc. (NYSE:MMI), fuses innovative technology with human insights to create experiences that simplify, connect and enrich people's lives. Our portfolio includes converged mobile devices such as smartphones and tablets; wireless accessories; end-to-end video and data delivery; and management solutions, including set-tops and data-access devices. For more information, visit motorola.com/mobility.
Reader comments
Motorola Korea steps up customer service by offering remote LogMeIn Rescue assistance
I want this app for personal use. It'd sure help me when trying to troubleshoot my mom's phone. Beats me saying, "hold the phone up to the web cam!" And then me doing the same!
Good Move Motorola
To be honest , their Support (Apart from the updates manner) is excellent & by far the best there is
They helped me with everything , No manner how silly or stupid it was
There's no way this will ever be used in a bad way.