Motorola has amped up their customer service offerings in Korea. Staring with the Motorola RAZR, customers seeking support will now be able to download LogMeIn ‘Rescue + Mobile for Motorola’ where Motorola representatives will be able to login and remotely control the devices of those needing assistance.
“These smart services will help us provide even better and more personal support to our customers in Korea,” said Chul-Jong Jung, president of Motorola Korea. “We are committed to customer satisfaction, and making sure that people can get support when they need it and where they need it is an important part of that.”
Rather trying to explain how to fix things, logging in remotely allows not only to address the issue faster but the actions are also visible to customer so that if it arise again, they'll know what to do in order to fix it themselves. Want to know more? The full press release is past the break.
Source: Motorola
Motorola Korea Introduces Smart Customer Service
Remote support is easier with a LogMeIn ‘Rescue + Mobile’ app and online chat customer service
March 18, 2012
SEOUL, South Korea – March 19, 2012– Motorola Korea, Inc. today announced new, smart online customer support services to give users of Motorola mobile devices a more convenient and faster way of getting support. With these brand-new customer service options, there is less need to go out of your way to visit service centres and a convenient alternative to calling. You can simply chat online or download an application to your smartphone to receive technical support on eligible devices.
Remote technical support for your Motorola smartphone is available by downloading the new LogMeIn ‘Rescue + Mobile for Motorola’ app from Google’s Android Market™ and entering a 6-digit PIN code provided by your customer service consultant to authorize access to your phone. Rescue + Mobile for Motorola will be available from today for Motorola RAZR™ and future mobile devices from Motorola Korea.
Online chat support has been operating from February on the official Motorola website (www.motorola.com/consumers). Under the ‘Get Help’ menu item click on the ‘Online Chat’ option to start a one-on-one live chat with a customer service consultant. The online chat service is available from Monday to Friday, 09:00AM to 06:00PM, KST.
“These smart services will help us provide even better and more personal support to our customers in Korea,” said Chul-Jong Jung, president of Motorola Korea. “We are committed to customer satisfaction, and making sure that people can get support when they need it and where they need it is an important part of that.”
About Motorola Mobility
Motorola Mobility, Inc. (NYSE:MMI), fuses innovative technology with human insights to create experiences that simplify, connect and enrich people's lives. Our portfolio includes converged mobile devices such as smartphones and tablets; wireless accessories; end-to-end video and data delivery; and management solutions, including set-tops and data-access devices. For more information, visit motorola.com/mobility.
We may earn a commission for purchases using our links. Learn more.
The latest Steve Aoki concert is even better in VR
Do you miss live concerts? Steve Aoki and Oculus are teaming up to help bring you an immersive live concert in VR on September 30 based on Neon Future IV, the 4th studio album launched earlier this year.
How to watch Google's Pixel 5 event livestream on September 30
Between new Pixel phones and an all-new Chromecast, we're expecting a few different hardware announcements from Google's "Launch Night In" event on Septemeber 30. Here's how you can tune-in and watch it!
Review: Until you Fall will punish you, but it's worth it
Until You Fall is a VR roguelite that'll challenge your skills with a blade, your wits, and your arm muscles. It's now available on the Oculus Quest, Oculus Quest 2, PlayStation VR (PSVR), and PC VR platforms including SteamVR and Oculus Rift.
These are the very best Motorola phones you can buy
Motorola won a legion of new fans when it rebooted its phone line up a few years ago. Things haven't slowed down since then, and this little list right here is a round up of the best that Moto currently has to offer.