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How to troubleshoot online connection problems on PlayStation 4

DualShock controller
DualShock controller (Image credit: Android Central)

Technology isn't perfect. The PlayStation Network goes down from time to time, preventing you from playing your favorite games, but sometimes the problem is on your end. When you need to troubleshoot your online connection to properly diagnose the problem as best as possible, you can do so through the PS4 settings or by unplugging a few cables (yes, the old "turn it off, turn it back on again" method).

Products used in this guide

Connect to your router: Cat 7 Ethernet Cable (opens in new tab) (From $10 at Amazon)

Troubleshoot through PS4 settings

  1. From the home screen, go to Settings.
  2. Scroll down to Network.
  3. Select Test Internet Connnection.

From the next screen, you'll be able to see the status of your internet connection, PlayStation Network sign-in, NAT type, and connection speeds. If the problem you have is being unable to sign in to the PlayStation Network, it could be experiencing an outage. If your internet connection was unsuccessful, then you may want to try connecting it again.

Connect to Wi-Fi

  1. From the home screen, go to Settings.
  2. Scroll down to Network.
  3. Select Set Up Internet Connection.

Source: Android Central (Image credit: Source: Android Central)
  1. Select either Use Wi-Fi.
  2. Select your Wi-Fi network and enter your Wi-Fi password as prompted.

Connect an Ethernet cable

  1. From the home screen, go to Settings.
  2. Scroll down to Network.
  3. Select Set Up Internet Connection.

Source: Android Central (Image credit: Source: Android Central)
  1. Select Use LAN Cable.

Use a LAN cable PS4

Source: Android Central (Image credit: Source: Android Central)
  1. Plug the LAN cable into the back of your PS4 and router.

Source: PlayStation (Image credit: Source: PlayStation)

Restart your PS4 from Safe Mode

If your problem hasn't been solved by reconnecting your console to Wi-Fi, try restarting your PS4 from Safe Mode.

  1. Completely turn off your console.
  2. Press and hold the power button until you hear two beeps, one upon pressing it and another several seconds later.
  3. Connect your DualShock controller to your PS4 with a USB cable.
  4. Press the PlayStation button on your controller to turn on your console and access Safe Mode.
  5. Select Restart PS4.

Source: Android Central (Image credit: Source: Android Central)

Power cycle your router

The good old "unplug it and plug it back in method." Seriously, it can work. Unplug the power cords from your PS4 console and your internet router from the outlets they are in, wait a couple of minutes, then plug them back in.

Contact PlayStation

If all else fails and you know that the PlayStation Network is up, you may need to contact PlayStation Support.

Jennifer Locke
Jennifer Locke

Jennifer Locke is Android Central's Games Editor and has been playing video games nearly her entire life. You can find her posting pictures of her dog and obsessing over PlayStation and Xbox, Star Wars, and other geeky things on Twitter @JenLocke95.