Facebook sync on Sense

Facebook sync has been borked for a few days now. That's not news to a good many of you, judging by our inbox and a slew of posts in our forums. We're still waiting to hear back from Facebook, but HTC absolutely is on the case, and while they're tracking down exactly what's going on, they've given us a possible workaround:

  • Try adding a city and state to your current job in Facebook.
  • Try deleting your current company in Facebook.

We'll update you with more just as soon as we get it. But hang in there, everybody. They're working on it.

There are 56 comments

BUNK says:

Very strange. It must be a regional thing. I'm in the Houston area and have not had any problems with the Facebook sync over the past few days. Even now it works just fine. EVO

fupayme says:

I haven't seen any issues in the WI market with Evo. Go Android!

Sopharus says:

I'm in the WI area, and after a factory reset last week, my Evo's FB contact sync is borked. No matter what I try to throw at it, including clearing the friendstream / fb for htc sense cache and data and reauthorizing the applications on the PC FB client. It's annoying to say the least, I'm going to have to try the workaround in the article tonight.

TheSVPdeal says:

I've had my Vibrant for about a week and have not had the FB sync (contacts only)work once.

My 'FriendStream' hasn't worked for a month or so now. Doesn't FC or anything but wont update either. I've tried all the hack fixes but have given up and just have the twitter and FB widgets on a home screen now. Lame...


rodvillegas says:

Mine has been down since last week. Been trying all the fixes on the net and nothing is working. Hoping the fix is on the horizon.

duckdive117 says:

My Friend lives about an hour from me and asked me the other day if my friend stream was working, his has been out for a while. Mine is still working perfect.

Ki77erB says:

I've had my Aria for about a week now and have not been able to pull my contacts from Facebook or sync the profile pictures since I got it.

StuRoid says:

I had this issue about a month ago and someone suggested logging out of FB on sense and log back in. It sorted it but meant it took ages for all my contacts numbers to sync back up with FB. Small price to pay

Mz_Jay says:

Mine Is working just fine as well. I have the Htc Incredible and am having no issues.

my facebook works everything works and notice in the pic it don't have any data connection on theirs no 3g or 4g or wifi symbol...

crump13 says:

I'm in FL and haven't had an issue at all with Friend Stream. I'm getting all my updates from FB with it.


Lucky for me i rooted my incredible. I backed it up the same day. When mine acted up i thought it was something i did and i restored it to how it was right after i first rooted and everything with me

Dave Blake says:

I tried the suggested fixes but no luck on my end. Still not syncing facebook contacts. Friend stream is working fine for me just no contacts.

hakudoshi says:

I just added a City, St to my work and I was able to add it in my accounts again. Now to see if it syncs my contacts and pictures...

bruboo says:

I've been having this problem for at least 2.5 days now. Just added my workplace (didn't have this before) with a city and state. Still can't sync contacts. Tried logging out and back in again when I first noticed this, but that didn't work either.

Wondering if removing HTC Sense from my Facebook Application Settings will help?

Sotoman7 says:

hey I added a city and state to my job and Friend stream started working. But it did not sync the contacts. I deleted the company to see if the contacts would sync but they did not.
Friend stream has been working though. I have an EVO and I am in Port Saint Lucie, FL... for those who are interested.

It's not regional. I'm in Houston with an incredible and it hasn't worked for about 3 wks now. I'll try this workaround tonight. Thanks for spotlight this issue.

bruboo says:

Tried removing HTC Sense from the Applications Settings in Facebook and I still can't get the contacts synced.

Spaniard85 says:

I think a better question would be: Why can't Facebook make an app that can actually perform?

I hate how many times to perform something on FB, even something as simple as reply to a notification from the app, I'm forced back to the browser.

This is an HTC app. It is not made by Facebook.

Spaniard85 says:

Obviously. I was simply commenting on a larger Android/Facebook issue.

hakudoshi says:

I was able to connect to facebook for htc sense after adding a city/state to my work. I am seeing certain updates in the friendstream but my friends are still not syncing to contacts.

Bah, FriendStream is a buggy, janky mess anyway. You're better off using the Facebook app by Facebook. FriendStream kills the battery, prevents sleep, doesn't update properly, and, as we see here, breaks suddenly. I ditched it, and am happier for it.

I'm also concerned that this broke recently and across devices. The app hasn't been updated on all of the effected platforms. So what gives? Either Facebook changed something that affect how Sense logged in (possible), or this app is being routed through some HTC system that HTC has changed (disturbing).

Phil, I can't even get mine to say that. I open it, and it Force Closes. HTC Incredible.

ak110707 says:

ive gotten the same thing for weeks!

Log out of Twitter and Facebook and log back in. I had the same issue.

The problem is affecting my wifes incredible, but not my evo. Maybe verizon has something to do with it??

unccmyway says:

My FriendStream isn't messed up but no contacts are syncing. I've had an issue with the pictures updating since I got the phone a few months ago.

geeforce1 says:

I am using a moto x and having problems...it keeps telling me my password is incorrect.

My Facebook Sync has been borked all weekend. at first I thought it was because I downgraded back to the rooted 1.47 rom for CM6 and the updates were fine there (and also on my Palm Pre).

I'm not getting the same problem that your have in FriendStream. That app seems to work fine for me. My EVO is not updating pictures and status updates in 'people' HTC's contact app.

Raadius says:

Facebook for HTC app is trash, it never loads any of my friends contact pics. I have friends that updated a new pic weeks ago and HTC FB app still showing the old one, smh.

ianst28#AC says:

Its not just in the USA that its having issues
my wife's legend has been unable to sync her contacts with her FB for a week here in the UK ........ come to think about it I don't think my nexus 1 has synced either

ianst28#AC says:

Lol scratch that my nexus is fine

kehanra99 says:

I was actually able to get my account to authenticate in the accounts & sync section of settings. However, nothing is actually syncing up anyway...

gtg465x says:

Been having the same problem on my Samsung Captivate on AT&T. This is a Facebook problem because even some non Android phones are having problems syncing with Facebook right now.

amarquart says:

I have been trying to get my "Facebook for HTC Sense" account to sync since I got my EVO on 7/23/10 with a warning "service is unavailable". I thought it was estimated by HTC to have this resolved by the end of the weekend.... Thank You For This Post! I was driving myself crazy repeatedly trying to connect.

My 'FriendsStream' doesn't work period....oh, that's right, that's because I have a Sprint Hero and we werent given that capability. Thanks HTC/Sprint. Real winning move there. I guess Ill just have to settle for the half assed app that passes for Facebook.

stillblood says:

I did a reset on my EVO last night and now have this issue. tried the walk around no dice. uhhh i didn't use friend stream but liked the why i linked my contacts and photos.... please fix soon

mike31082 says:

I updates the location for my current job on facebook, and that fixed the stream problem for me, but I still can't sync my contacts on my phone with their facebook accounts. It's just coming up no matches listed.

Lil21kev says:

I just tried all of the tricks.. nothing!

snppr22 says:

Had to factory reset my Eris last week, could not even sign into Facebook Sense. I had to delete the entire listing for my last job, once I did it connected and sync'd.

CrisWilliams says:

Hey, I own a myTouch Slide (TMO) in Honolulu, and my FriendStream works awesome! Buuuut I have the "zero friends" error. I can't sync any Facebook friends with contacts. And when I try to load contacts>facebook it says I have 0 friends. It's a well-known issue and is plaguing many. Any one have any word on how to remedy it?

eskild666 says:

Im in Copenhagen, Denmark, all my friends with Facebook sense on a htc phone got the same problem as all of you guys. Ive been told from the danish support that the support-mailbox is overloaded so perhaps something will happen soon....pretty shitty niether facebook or htc are telling something official about the problem.

jdarmiento says:

Ok folks a simple fix as I had the same issue.

Go into the Phone settings and then Applications.

Scroll down and click on the button to clear the cache.

After that and it should work fine again..

Hope this helps.

Baumer582#AC says:

Clear the cache of what, exactly? I cleared the cache of Facebook for Sense and it did nothing...

I get Friendstream updates, but nothing from contacts still..

tjubb says:

Looks like this might be fixed now. My contacts were not syncing last night and today they are. Give it a look! I didn't have to do anything, they just appeared again automatically.

rodvillegas says:

Lucky you, mine still not working here. :-(

strongfamily says:

nope mine not working either, I just got my phone OUT OF THE BOX today and have been spending hours learning and setting up and noticed that i can not login to facebook via htc however i can through the facebook app installed. None of my contacts are sync'd with facebook... We need a fix! I just get an error each time i try to log in via facebook htc that says "the service is currently unavailable" do you want to try again. Well i have tried and tried and nothing.
Any suggestions.
The cache clearing didnt work.

Lil21kev says:

I think its fixed!!!!!!

FYI...good info. Still not a fix but at least it's not something that we ourselves did, it's being worked on by HTC and Facebook due to their API change.


Just have to be patient and wait for them to update their junk.

rodvillegas says:

Mine is now working again out of no where. Hope others are having same luck.

mike31082 says:

I just performed a hard reset, and that seems to have cleared up the problem for the most part for me. I still can't link to 2 sole profiles, even though there contacts in my phone, list them as having contacts on facebook i can link with, and they show up when i try and set a link to anyone besides them, but won't show up in my facebook list when i try and link for them.

Still 2 out 70+ contacts isn't bad IMO.

rimeone says:

SWEET! We are back in bidness. I opened up my phonebook and to my surprise there was all my fb contacts. Also, my Friend Stream widget is updating every hour as scheduled. Before I would have to manually do it.

eskild666 says:

Up and runnning......

sgitlin25 says:

mine is back up and properly out of nowhere - Incredible