HTC to implement "small changes" to prevent future problems

HTC One S

HTC has issued an official response to the recent reports that some black One S phones, which feature a micro-arc oxidation coating, have been experiencing issues with the ceramic coating chipping off the chassis. Following on from yesterday's statement acknowledging the problem, HTC today restates its commitment to the MAO coating, which it says is proven to be of similar hardness to ceramic. The manufacturer adds that customers affected by severe chipping can return the phone to the place of purchase, or have the phone fixed under warranty.

The full statement, sent to ​The Verge, reads --

HTC is committed to delivering a high quality product and great experience for all our customers. There have been a few, isolated reports of this issue. The finish on the One S was laboratory tested as being at a hardness similar to ceramic. While that's hard, it doesn't mean it's impossible to damage. Regardless, HTC takes quality very seriously and are providing all customers with an immediate fix and we are implementing some small changes to ensure customers do not experience this issue in the future.

So that's that. Anyone suffering with unsightly scratches and chips can get a replacement, and hopefully the changes brought in by HTC will prevent any future occurrences.

Source: The Verge

 
There are 9 comments

a3renown says:

Well, After i called bs on this Process when it was first posted on here... Turns out i was right all along. Haha

KSmithInNY says:

All things new things/processes/tech, take time to perfect, look at android OS as an example and where it's come since 1.0. But even those that dislike this new process should at least tip their hat to HTC for quickly acknowledging the concerns, at not taking the "your holding it wrong" approach. Id much rather this outcome than the manufacturer blame the consumer and suggest people are the problem and the fix is something stupid like don't put your phone in your pocket.

I do think HTC needs to strengthen their R&D process but anytime I've had a known issue with an HTC device it was exchanged to my liking without any hassle. When you make millions of devices some bad batches are inevitable. They can eat the capital on the front in R&D or on the back in exchanges ... as long as THEY eat the cost and not the consumers then I wont hesitate to purchase their products knowing they will address any widespread issues.

LadyDi says:

I don't own a One phoen but the HTC (MT4G) I do have has chips in the silver area closer to the screen and not a chip the white areas at all. I still love my phone and the HTC One X seems like it has that same kind of protective material minus the silver. Still want "ONE"!!

Luger718 says:

the One X doesnt use the same process...the One X is polycarbonate not metal/ceramic like the One X

LadyDi says:

"the One X is polycarbonate not metal/ceramic like the One X"

HUH?

jcastag says:

Fixed under warranty.

In other words you can get a replacement device that is refurbished for the new $600+ device you just bought a week ago.

But because we didn't actually field test the device for durability issues, the same thing will happen with your next device as well.

Way to go HTC

KSmithInNY says:

Agreed about the refurb part that's BS but there wont be a refurb stock so for now that pretty much means a new device. If I were a betting man they'll identify the cause in the process and correct it ASAP which might result in any impacted phone being replaced prior to them even having refurbs to send. Again though, I agree a refurb does not equate to a less than week old multi-hundred dollar device.

jcastag says:

Fixed under warranty.

In other words you can get a replacement device that is refurbished for the new $600+ device you just bought a week ago.

But because we didn't actually field test the device for durability issues, the same thing will happen with your next device as well.

Way to go HTC

jcastag says:

I doubt they will change the process at all. They will exchange the devices for a short time as a good PR move, but I bet after a few weeks they will stop that as well.

Bottom line is it will cost them less to exchange devices over the next few weeks and make it seem like they are doing the right thing to the public. It will cost them too much now to find a new process and retool for it now that production has begun.