HTC to implement "small changes" to prevent future problems
HTC has issued an official response to the recent reports that some black One S phones, which feature a micro-arc oxidation coating, have been experiencing issues with the ceramic coating chipping off the chassis. Following on from yesterday's statement acknowledging the problem, HTC today restates its commitment to the MAO coating, which it says is proven to be of similar hardness to ceramic. The manufacturer adds that customers affected by severe chipping can return the phone to the place of purchase, or have the phone fixed under warranty.
The full statement, sent to The Verge, reads --
HTC is committed to delivering a high quality product and great experience for all our customers. There have been a few, isolated reports of this issue. The finish on the One S was laboratory tested as being at a hardness similar to ceramic. While that's hard, it doesn't mean it's impossible to damage. Regardless, HTC takes quality very seriously and are providing all customers with an immediate fix and we are implementing some small changes to ensure customers do not experience this issue in the future.
So that's that. Anyone suffering with unsightly scratches and chips can get a replacement, and hopefully the changes brought in by HTC will prevent any future occurrences.
Source: The Verge