Android Central Forums member remii picked up his shiny new Samsung Galaxy S II Sprint Epic 4G Touch (hereafter referred to as the SGSIIE4GT for short) at a Best Buy in Riverside, Calif., only to find that it wasn't quite as pristine as you might expect, with the box apparently already opened and the phone's camera having been ... tested. Here's the story in remii's words:
So I walked into Best Buy today to get my Epic 4G Touch, and I go to play with it as the rep finishes my paperwork, and look what I find on it that Best Buy decided to throw in as a bonus!
I was pretty upset. There was another one as well of a random Sprint fixture. Also before I even got the phone in my hand the reps were handing the phone off to each other to check it out. They didn't even know anything about it nor of its release this morning.
... I have to admit the camera quality is pretty nice, lol. But, yeah, I spoke to their manager and he just made excuses. "When we get in new devices the techs like to open them up and explore them a bit" was his reasoning. I then asked why would there be such a vulgar photo on my phone then and he went on to say that they should have deleted it before it was sold. Awesome.
We're willing to bet that's not official Best Buy policy (or anyone else's, for that matter). And while we'd agree that the photos left on the phone aren't all that offensive, but that's not really the point. If we're buying a brand-new phone, we'd prefer that store reps not "play" with it first, ya know? There's probably no need to keep things as sterile as to clearly open the box in plain sight of God and the customer, but just don't "play" with what we're about to buy, m'kay?
As for remii and his almost-new SGSIIE4GT? Hit the break to see how things turned out.