Samsung is expanding its in-person smartphone customer service offerings with a new partnership with independent repair chain uBreakiFix. The new deal, which technically lands under the "Samsung Care" umbrella, guarantees that Samsung customers can visit any of uBreakiFix's 300 U.S. stores for same-day repairs, including warranty service when applicable but also out-of-warranty fixes on older phones.
You may recall that uBreakiFix also has an ongoing partnership with Google to provide the same sort of service to Pixel buyers, but when you're talking about the number of phones Samsung sells every year this is on an entirely different scale. Samsung says that all of its flagship Galaxy S and Galaxy Note phones are supported back to the Galaxy S6 and Note 5, meaning you can easily get repairs done even on phones that are now three years old.
Getting a same-day fix with genuine Samsung parts is a critical improvement.
uBreakiFix's partnership specifically covers basic repairs like cracked screens, rear glass damage, faulty ports, worn-out batteries and issues with the cameras. But obviously more advanced repairs can be handled on a case-by-case basis depending on the severity. Most importantly, this partnership certifies uBreakiFix stores to perform repairs the exact same way Samsung's own repair centers would, including using proprietary tools and genuine Samsung parts — so you don't have to worry about a bad repair shop making things worse with a shoddy fix.
This all works by scheduling an appointment at a local uBreakiFix store, and in a vast majority of cases the service can be handled the same day. That means you don't have to worry about shipping out your device and being without a phone for several days while repairs are done, which is perhaps the biggest complaint about most phone manufacturers' customer service.
Samsung says that on top of the current set of 300 stores, it's working to expand that network by an additional 200 stores across the U.S. by early 2019.
Samsung Increases Customer Care Touchpoints Throughout the U.S.
- Samsung Care Brings Same-Day In-Person Authorized Support to More Than 300 uBreakiFix Locations Nationwide, and Growing
- Majority of Samsung Mobile Owners are Able to Get Authorized Care in Two Hours or Less
RIDGEFIELD PARK, NJ – March 14, 2018 – Samsung Electronics America, Inc. today announced it is bringing same-day, in-person authorized service to Galaxy phone owners nationwide.
Starting on March 15, Samsung customers are able to bring in their Galaxy mobile devices to more than 300 Samsung Care authorized uBreakiFix service locations in the U.S. for same-day support, and within two hours or less for most repairs. Samsung has plans to continue to expand the program across the country throughout 2018.
Galaxy owners can easily schedule an appointment at one of the Samsung Care authorized uBreakiFix service locations nationwide online, or simply drop off their device without an appointment. All Samsung Care authorized uBreakiFix service locations use genuine Samsung parts, proprietary Samsung tools for the repairs, and conduct repairs by Samsung certified pros.
"At Samsung, our goal is to provide Samsung Galaxy owners with a customer first care experience that is as innovative as our products," said Michael Lawder, Senior Vice President of Customer Care at Samsung Electronics America. "This announcement marks a fundamental shift in our care offerings to consumers and underscores our commitment to provide Samsung customers with support anywhere, anytime our customers need it."
The Samsung Care authorized uBreakiFix service locations are in all major U.S. metro areas and reach the majority of the continental U.S. population. By early 2019, Samsung and uBreakiFix plan to add nearly 200 more Samsung Care authorized uBreakiFix service locations to expand customer reach.
The Samsung Care authorized service locations will provide front and back screen replacements, battery replacements, port and camera repairs, and other in and out-of-warranty support services to the following Samsung phones:
- Galaxy S9 and S9+
- Galaxy S8 and S8+
- Galaxy S7 and S7 edge
- Galaxy S6 and S6+
- Galaxy Note8 and Note5
To learn more about Samsung Care's efforts, visit Samsung.com/us/support, or to schedule an appointment at a Samsung Care authorized uBreakiFix service location visit Samsung.com/us/support/ubreakifix. For more information about uBreakiFix, please visit ubreakifix.com/samsung.
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