The internet never forgets. But it does forgive.
Yes, the Samsung Galaxy Note 7 has a bit of an image problem. It should be under close scrutiny right now.
You can't ignore that the Note 7 can catch on fire or explode because of an issue with the battery, or that Samsung thinks everyone who bought one should return it for a replacement or refund. That's like a giant blinking sign that the elephant in the room carries around. Even the FAA is getting involved (as they should) which keeps people talking about it — which is also a good thing. We need to keep talking about it until everyone who bought a Note 7 knows. It's completely understandable that there is legitimate concern about this phone in particular and Samsung phones in general — that's just how people are. Caution is hardwired into us as a survival mechanism.
But will this whole exploding Note 7 thing ever go away or has the Galaxy Note line been sullied forever?
Samsung will keep selling millions of phones. Some of them will be Galaxy Notes.
While this is a bit more severe, I can't help but think about the iPhone 4 and its antenna "issue." While no phones were destroyed and nobody was put at any immediate risk, it was still a thing that affected the tens of millions of devices sold and continues to affect the millions of people still using it in 2016. And it certainly caused a ruckus — one that was compounded when the late Steve Jobs suggested that owners were holding it wrong. The original issue was frustrating, and Apple's response even more so. Folks couldn't stop talking about it and how horrible Apple was and all manner of nonsense about how the iPhone name is tainted filled the internet. Eventually, things had to be settled in court. Fast forward to 2016 and iPhone sales have hit the one billion mark because, in the end, we either forgot or just didn't care.
I'm not trying to say the Note 7 has, ever will have the same popularity that the iPhone enjoys. But this does give us some insight into how much we're willing to tolerate and how soon we will forget things — even if they were never made right. I think for most people the same thing will happen with the Galaxy Note.
Plenty of people will return their Note 7 for a refund, and buy something else. Plenty of others will not buy a Note 7 simply because of concerns about the battery, or being unsure whether they're buying a "new" model. Samsung is certainly going to miss their target for projected sales. But plenty of people will buy or replace their Note 7, and once the dust settles we'll all have moved on to the next object of internet concern and/or outrage. And when the Note 8 comes around, jokes will be made and the noise level will go up a notch, but the people who love the Galaxy Note will still love them, and still buy them.
Samsung needs to make things right, and they will. We need to keep reminding them until that happens.
Samsung will be OK, and the millions of dollars they may lose because of the Note 7 recall will just come out of the billions they earned from the rest of their mobile products and washing machines and components and self-propelled armored 155mm howitzer artillery pieces. They will keep doing what they do best and will sell phones by the millions. Some of them will be Galaxy Notes.
The Galaxy Note 7's image may be a little tarnished, and perhaps rightfully so. But that doesn't mean it is going away or that it ceases to be a damn good phone. We're still going to care about it and so will plenty of other people. Expect to see it given the full treatment that it deserves here at Android Central, but also expect us to also hold Samsung's feet to the fire until everything is taken care of, and folks aren't at risk from a bad phone.