Sprint announces 30-day trail for new customers

Sprint has announced a new trial program for their network. Sprint will be giving a full refund to customers who aren't satisfied with their Sprint service within the first 30 days. Specifically, Sprint will refund customers the cost of the device, and all activation and service fees will be waived.

Sprint will begin this program this Friday, June 27. It will be available to new customers in Sprint stores, over the phone, and online. Much like T-Mobile's recently announced 'Test Drive' program, Sprint's trial is a way for customers to try a different network with minimal risk. Unlike Test Drive, Sprint's trial lasts for 30 day, though it seems that customers will need to buy their device from Sprint, though as mentioned above, it is refunded if you are not satisfied with your service.

Will you be giving Sprint's trial a shot? Tell us below in the comments.

Source: Sprint

 
There are 96 comments

ChuckG73 says:

Please fix your title, is says 'trail' instead of 'trial'

ozpain2 says:

Lol I'll say it for them. Chill out

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DWR_31 says:

From 30 days to 14 days to 7 days back to 30 days?

Come on cellular carriers. Quit bringing back the old ways and calling it new.

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AlwaysSmile says:

Come on Sprint, it's time to grow up and to cone up with your own ideas not T-Mobile's ideas over and over, first be a "data Strong" service provider than come up with ideas that people will actually be interested to stay with you guys!

aitt says:

If they (softbank) buys them it won't matter. And this is good. This is why Competition exist. Drives down cost and offers better incentives for customers. You want this to exist.

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rgao007 says:

^

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Gator352 says:

+1

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MERCDROID says:

Truth be told, Verizon implemented this first a long time ago. You had 30 days to test drive the network, and, if you didn't like the service, you'd just return the phone and be done with it. So, technically, both TMobile and Sprint copied Verizon.

They all used to be 30 days at one time, then changed to 14 days. I do believe Verizon was the first to go 14 days.

**Was it over when the Germans bombed Pearl Harbor? Hell no!**

MERCDROID says:

There's a difference, though. Now, if you return a device in 14 days, you have to pay a restocking fee. Whereas, with Verizon's old test drive program, you paid nothing if you returned the hardware within 30 days.

StinkySocky says:

With T-mobile's service, though, you don't have to port your number and set everything up, then decide you don't like it and have to switch back to your old carrier and everything. Their program is specifically designed for test drives, not switching and then tricking a customer into staying because of the hassle.

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afazel says:

This isn't Sprint copying T-Mobile. This is them reinstating a program they had up until a couple of years ago. Today's event was announced on June 3, and T-Mobile's event was last week. I don't see how they're connected.

ScottJ says:

Um...reinstating a former policy in order to copy T-Mobile. Distinction without a difference.

cjbrigol says:

lmao did they not realize people are going to try their network and return that phone after 2 days of 1Mbps data speeds? hahahahaha

aitt says:

Lol

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tdizzel says:

Is there anywhere on Sprint that actually gets speed that good?

Posted from the Avengers: Age of Droid Ultra

I go anywhere from 10 down to 33 down on sprint LTE and thats plenty good for me.

**Was it over when the Germans bombed Pearl Harbor? Hell no!**

StinkySocky says:

Keywords: On Sprint LTE. Where is that exactly?

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NoNexus says:

Harrisburg, PA.

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Gator352 says:

Hey. You in Harrisburg? I'm in Lancaster right now visiting family. Beautiful up here!

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Gator352 says:

Lake county Florida.

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jonathan3579 says:

I can get great speeds sometimes on Sprint in Houston.

jkayakj says:

I get great speeds in DC when on lte
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ab304945 says:

I get an average 15mbps. Will do more once band 41 launches

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Gator352 says:

Where I live? Yup. I get great service.

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kingsway8605 says:

Too bad they didn't announce an actual network. People on sprint don't realize what they are missing, even tmobile clobbers them in terms of true coverage, the maps are a lie.

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I used T-Mobile for 6 months. It was a joke. Tmobiles coverage is not better. At least in my area.

**Was it over when the Germans bombed Pearl Harbor? Hell no!**

We'll see how T Mobile works out when and if Sprint's offer to buy them goes through. Until then, T Mobile ain't on nothing.

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RonD says:

Exactly, anyone who takes a test drive in my location will return it in less than 30 days, and never consider Sprint again.

ScottJ says:

Copycats.

aitt says:

I assure you AT&T and VZW will follow suit. TMo has done quit a shakeup with American Carriers.

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MERCDROID says:

As I said above, Verizon actually did this a long time ago. If AT&T does implement something like this, I don't see it lasting long.

aitt says:

I know it's been like that. My point is that TMo has shaken things up again. Without their tactics, things would had remained.

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MERCDROID says:

Agreed.

NoNexus says:

No they are just recycling old crap..

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aitt says:

Old cap that they brought back. Otherwise they would continue to follow VZW and AT&T price hike. Which would you prefer?

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NoNexus says:

Wake me when att or Verizon brings back unlimited data

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TheIowaKid says:

The thing is, you are wrong. ALL of them at one point offered a remorse period, but you still had to port your number over and pay for the device. TMO has said theres no need to port, and no need to buy anything. LIterally, "Here. Take this iPhone 5s and try our network out. Make sure it works where you want it to, and you enjoy the quality and speed. If so, come and see us and we would love for you to become part of our family. If not, just drop it off. We can still be friends."

MERCDROID says:

I'm not wrong. I know what I'm talking about. My dad used to work for Verizon at one of their corporate offices. Verizon would give you a phone and set you up on a plan. You had 30 days to test drive the service. If, within those 30 days, you brought the phone back to Verizon, you paid nothing. You didn't pay for the minutes you used, and you weren't charged a restocking fee for the hardware.

TheIowaKid says:

You are. In order for that to work, you had to start a new plan, port your number, and pay for the device that you wanted. If in the 30 days you decided against it, you could return it for a refund, no charge for the most part. Then you had the pleasure of porting your number back to your old carrier. TMO is bypassing all of that, to make it easier for you to take it for a spin. They just put a hold on your CC, nothing you need to sign. Sprint is just bringing back this old way of doing it, which every carrier under the sun (nearly) has done.

MERCDROID says:

Fair enough, I could be remembering it wrong. You win.

Sprint is doing something normal while calling it abnormal. All this is, is Sprint saying that you can sign up with them, but you have a buyer's remorse period of 30 days. AT&T has the same policy with 14 days. Most carriers do. T-Mobile is taking nothing from you, not making you sign up for service in order to get started, not charging you a penny, and lending you a phone for free. If you don't like it, you don't pay. With Sprint, you pay before you've made your decision and have the option of a refund if it's not for you.

snakester9 says:

... and let us just charge your credit card $700 until you return it.

At least with the Sprint offer if you do easy pay you won't be paying anything. Not to say they're much better, I'm probably going to be leaving soon over their latest announcement of throttling unlimited subscribers.

T-Mobile has done absolutely nothing. Their marketing Dept is just like Apple. Apple makes you think the iPhone is the greatest phone ever made;T-Mobile makes you think they're the greatest carrier in the country.

**Was it over when the Germans bombed Pearl Harbor? Hell no!**

Orion78 says:

Yeah because only one carrier is allowed to do it. smh

numetheus says:

Want a laugh? Go on a road trip with Sprint. You will lose your signal a lot more frequently than your non Sprint friends.

honkey haze says:

indeed. i travel a lot to the west coast in washington. they have absolutely no coverage for the small beach towns as you go up the coast.

numetheus says:

Yup. I have friends with Sprint. While Sprint may be great in your area ... Because mobile coverage is dependent on location, it is certainly no good while traveling. Especially if you want data. When we go on road trips, they are the only ones without data most of the time. Even T-Mobile is better. It may be great for people who will never leave their bubble of great Sprint signal.

afazel says:

A road trip is exactly what caused me to switch to Sprint from T-Mobile. Too many areas with a big fat X in the signal bar.

hmmm says:

And you switched to t-mobile? Good luck with that. If you wanted good coverage on trips you would switch to Verizon unless your road trip consisted of driving around one large city or something.

numetheus says:

Well either Verizon or AT&T. When we go on road trips, usually to hike ... Verizon or AT&T people usually keep signal. For example, Verizon and AT&T in Jerome? A nice town build on the side of a mountain ... We have perfect signal. Sprint gets none and T-Mobile in a similar boat. Although, if you angle your phone just right you get a bar.

I just spent the weekend in the mountains in North Carolina and Sprint LTE was just fine, while my two cousins on T-Mobile went from 2g to nothing the whole time.

**Was it over when the Germans bombed Pearl Harbor? Hell no!**

numetheus says:

There is nothing wrong with Sprint as long as you are in one if the few places where they are great. Anyone who has traveled around the US will quickly tell you Sprint and T-Mobile are the worst. But ... They do have the best pricing plans. If it works for you in your area, that is a huge bonus. If I could use them, I would.

bumpandrun says:

Same with T-Mo, if you aren't in the middle of a town the service is non-existent in most of the US.

BigDinCA says:

I travel all over the country on a regular basis. Up and down both coasts, the deep South, the Midwest farm country, the Gulf Coast and everything in between. Hawaii as well, but not Alaska. I love Sprint, especially now on a maxed out Framily plan. Voice coverage is great. If I can't get Sprint then I roam on Verizon. Data gets better all the time, though they still have a long way to go.

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Gator352 says:

I just traveled from Florida to Pennsylvania. No problems here. So go talk smack to your own kind.

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Ytown says:

I hope Sprint stays the hell away from T-Mobile.

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NoNexus says:

No you don't if you want to see T-Mobile survive

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I'm pretty sure T-Mobile is doing better than the other Big 3. It may be the smallest, but they're making huge waves in the industry, gaining more subscribers than the others, and still making a profit all while expanding and improving their network.

Sprint needs T-Mobile in order to survive, I think.

ScottJ says:

Exactly. Don't mind the resident anti-T-Mobile troll. He's as predictable as the sunrise.

illdini says:

Sprint is owned by Softbank, so they don't need T-mobile to survive.

This. Regardless of what Son says.

**Was it over when the Germans bombed Pearl Harbor? Hell no!**

making waves doesn't mean they are making money

Hopefully they turn things around soon in the money department.

Except for T-Mobile not making any money. But yeah...they'll survive just fine.

**Was it over when the Germans bombed Pearl Harbor? Hell no!**

honkey haze says:

send me an iphone 5s or better yet a phone of my choice for just a name, email, phone number, and credit card like t-mo is doing for me right now... and i might give your network a shot. what you want is for me to go down to your store and spend half an hour or more giving you my entire history. not gonna happen. besides that... i need the option to slap in an at&t sim when i get in locations that you have no coverage in.

markdowd84 says:

Just switched to T-Mobile from Sprint a couple of days ago. Service southeast of Charlotte is so much better with T-Mobile. I get very fast lte even though the official coverage map says I should have fair service. Sprint was terrible.

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numetheus says:

Wow lots of anti Sprint talk here. No worries people. Sprint fans will be here to defend themselves as soon as they find signal.

MERCDROID says:

I'm sorry, no offense to Sprint customers, but this comment is hilarious.

NoNexus says:

I am a Sprint customer... That is funny as hell

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MERCDROID says:

Yeah lol

Amir47 says:

I'm a sprint customer but a sprint fan.
No LTE near my house.
I get LTE at worth though

choclab1 says:

Hahahah , best comment yet.

woldemariam says:

I have been with Sprint since 2007 and ever since then, their service has been getting worse and worse. My most recent phone was the HTC Evo LTE. I hardly ever picked up LTE and when I did, half the time, I did not get any data. The phone displays 4g but in reality I was not connected to anything. I would routlnily have to turn of 4g and just live with 3g. Last week, I bought the HTC One Max, which has the new sprint 4g, Sprint Spark. To my surprise, it is actually pretty good. Just about everywhere I go, its connected to LTE. During my speed tests, I have hit as high as 44Mbps down. And this is in the same area (DC and Prince Georges County in MD) that I was using the EVO LTE. So I am hoping if Sprint is giving a 30 day trial, they are doing it only with devices the include sprint spark. You will definitely be impressed if you are lucky enough to live in a sprint spark area.

numetheus says:

I do hope that they build out their network. They have some great plans but don't like living in a bubble. I'm one of those guys that love to get up and move around. I love to travel. If Spark would be around wherever I go, I would totally switch. But Sprint is a lot like walking around with a living ferret hat. Most of the time, he will curl around your eyes so you can't see as Bengie fears for his life while you run around. Every once in a while Bengie sleeps and curls up into his teddy bear, letting you see. But an hour later ... Bengie freaks out again and wraps himself around your face, scared. I don't want a Bengie. You know?

numetheus... that is hilarious! hahaha. Well said.

zackmack7 says:

HA!

LMAO!

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illdini says:

I'ma Sprint customer, not a fan - there is a difference. I'm just as willing to bash Sprint as I am to defend them. Their customer service sucks, I don't get a good signal everywhere I go (although it's not as bad for me as it is for some people), and their business decisions in the past have been downright idiotic (really, Wimax?). Depending on how the merger with T-Mobile goes, I plan to explore my options soon.

hmmm says:

Didn't this used to be their old policy? At least I remember having 30 days to return my phone several years ago before they switched to 15 days.

before they would charge you restocking fees and activation fees.

fiverings5 says:

I would be cautious in trusting them.
My experience with sprint was unpleasant. They will try to charge you for all kinds of fees after you return their phone. Took me 2 months and lots of frustrating phone calls to get the to wipe out my charges.
Also I found their speed to be very slow.....Verizons 3 speed is faster then sprint's lte speed.
Be careful giving them your money and your trust.

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Gator352 says:

That's why people should read the fine print first. If you didn't, sorry about your luck and shut up.

Dizfunctions says:

T-Mobile shaking up the game once again

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I really have no interest in trying out Sprint. I have signed up for Test Drive on T-Mobile though...

gigatigga says:

Yeah but what about the snotty ass remarks you get from the reps who are gonna be trained to make you feel so bad about returning it that you just keep it to avoid having to deal with them?

I just came from Sprint to AT&T. While this will be a great way to build new customers potentially, the sad truth is, their network is very limited. Case in point? OK, they have a sprint store and several stores that sell Sprint devices and plans here in my town. But for 2 years, I was constantly having to call to try to get tech support to see if something was wrong with the devices on our plan bc we had very limited service areas. (devices included Galaxy s3,s4,s5,iphone 5s, and HTC one) never ever, even traveling, did we have 4g. Sometimes if we were lucky, we had 3 or 4 bars of 3g service at our home. Finally after 2 years of spotty service, dropped calls, and missed calls, they released us from our contracts. They told me in an email "with deepest apologies, we can say, the service is not good in your area, and you and I both know it will not be getting any better." (I still have the email that and that!) so we were released from our contracts and not charged termination fees or anything. BUT, out of AT&T, Verizon, and Sprint, Sprint has the best customer service, hands down.

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StinkySocky says:

The thing is, if they actually had good service, they wouldn't need employees whose jobs were to release people from contracts.

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I felt overall, from store employees to tech support to customer support, even before they released us from our contracts, they are top notch at customer service. ATT has been a cluster since I switched 1 month ago. No one is on the same page! They screwed me over on a porting issue, I have caught them up in 'he said she said', and the most recent issue was disconnecting the line my husband was using, when they were supposed to cancel a line and device I returned... They sold me a tablet that was supposed to have a promotional credit for $50 to the Play store, but never sent me the code to use to use the promotional credit! It has been hours of phone calls to every department in ATT and trips to the store. Sprint never gave me these issues. I have excellent cell servicing signal, but no luck in anything else.

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I call bullshit on that email. Sorry.

**Was it over when the Germans bombed Pearl Harbor? Hell no!**

jd914 says:

I'm a former T-Mobile customer left them six years ago but signed up for their seven day test drive to see how much better the network has gotten. I'm rooting for T-Mobile and hope they come out ahead of all the rest.

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crxssi says:

This is not new. Sprint used to do that. Perhaps they stopped and are now doing it again, though.

Their fine print says refund in up to 90 days...

Not that great a deal

DO NOT TRUST SPRINT

THERE MIGHT BE A CATCH AT THE END OF THAT 30 DAYS!!!!

Watch Out!

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turb0wned says:

Sprint blows. Only takes 2 mins to realize, no need for 30 days.

Gator352 says:

Shut up.

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They have done this before awhile back for a very short period of time.