Customers that have pre-ordered the Galaxy Note 7 in India will have to wait to get their hands on the phone.
Samsung was yet to commence deliveries of the Note 7 in India when the company issued a global recall of the phone over battery cell issues. The South Korean manufacturer has now clarified in a statement that all customers that have pre-ordered the device will receive a Gear VR for free as well as a ₹3,500 ($50) content voucher redeemable on the Oculus store.
Here's the official statement from Samsung:
Thank you for Pre-booking the Galaxy Note7. We value your relationship with us and the trust you have placed in Samsung.
At Samsung, we are committed to producing the highest quality products and we take every incident reported by our valued customers very seriously. In response to recent cases globally of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue. Since our customers' safety is an absolute priority at Samsung, we have delayed the sales of Galaxy Note7 in India.
We sincerely apologize for the inconvenience this may have caused you. We are thankful for your patience and you can rest assured that we are working diligently to deliver your Galaxy Note7 as soon as possible.
As a gesture of goodwill, we would like to offer you the following benefits:
- We will ship the new Gear VR to you absolutely free of cost.
- INR 3300 approx. ($50) Oculus content voucher to deliver the best experience on your Gear VR.
We look forward to your continued patronage. Once again, we thank you for your continuous support and understanding.
If you've shelled out ₹59,900 ($900) to pre-book the Note 7 in the country, your best recourse is to wait for Samsung to restart sales of the phone. There's no official word on when the company will do that, but if you'd rather not wait, you can get a refund by contacting Amazon India.
Thanks Abhijeet for the tip!