HTC One

Snag one by April 18 and get a free HTC Media Link HD as well

Just a quick heads up in amongst all the Facebook craziness that AT&T's version of the HTC One is now available for preorder. Pony up $199 and you'll get 32 gigabytes of on-board storage. Another $100 gets you the 64GB version. That's all on-contract pricing, of course, but AT&T tells us you should be able to pre-order off-contract as well.

Plus, if you preorder by April 18 (the HTC One is officially available April 19), AT&T's throwing in a free Media Link HD for wireless streaming. (See our full review of the Media Link HD.)

You can preorder the HTC One from AT&T here.

More: Our HTC One review; HTC One forums

 
There are 62 comments

craigdolson says:

I just called to order and they don't even have the phone in their systems. Said they don't know anything about it. Found it online, but it appears to be silver only...

Anyone else having the same issue?

First

Jason Stroud says:

I tried to order it online and only the silver version showed up. Asked and they said that they had no data on when the black would be available -_-

craigdolson says:

Boooooo.

Jason Stroud says:

The best answer I got was "It is following the same path as the silver and will be available for pre order soon."

graffixnyc says:

I'm trying to upgrade one of my lines, the phone is showing available as pre order but when I select the line I'm upgrading it brings me to a list of devices, it doens't put it in the cart and it's not listed on the devices screen. I'm on the phone with them now and they are even having a hard time finding it to select it for upgrade. :(

jess.hickey says:

@graffixnyc, I'm having the same problem. Are you a Premier customer (I am) or is this happening to everyone?

I called support and all they said they would do is put in a ticket for the technical problem.

atlbuc says:

If you are a primer customer then it wont be available online till April 9th is what I was told.

agentdr8 says:

The guy I talked to said it wouldn't be available to Premier customers at all until the retail release on the 19th. Not cool of ATT either way to piss off their business customers. Time to fire off some rantmail to the executives.

I had the same issue with premier account. Told me the 19th. Went to ATT store and they did it without a problem.

graffixnyc says:

Yes, I am a premier customer

Jason Stroud says:

It would have been nice for them to tell us that only the silver version would be available right now.

atlbuc says:

Its silver not white.

Jason Stroud says:

Okay the silver version then..

jess.hickey says:

i guess premier doesn't mean too much any more

atlbuc says:

I was sitting here thinking the same thing

CaCHooKaMan says:

so theres a $50 difference between the 32GB and 64GB if you buy it off contract but a $100 difference if you extend for 2 years. interesting.

ctk4949 says:

That is whack!!

jeffreytz says:

I saw that too and at first thought they were just getting $50 more up front, but if you're paying the same subsidy over the two years then they really are charging $100 more for the 64GB model over the 32GB model. AT&T, STOP THE BULL***T!

atlbuc says:

I saw the black and don't like the fingerprints it picks up

Jason Stroud says:

I noticed that, but I can't stand the silver version.

graffixnyc says:

Well I'm on the phone with him and he is trying to find out what's going on. He did agree that Premier customers shouldn't have to wait longer. He is messaging a supervisor. I've been on the phone with them for 50 min. on a side note he got a message about HTC while I was on the phone. It was about the HTC First. $99.99 for a two year contract FYI

Edit: He is getting the Premier dept on the phone. Also his manager said Premier customers shouldn't have to wait.

Same problems as listed above. I was told to go into an official AT&T store to preorder. I have not tried this yet, but I can bet it's not as simple as that.

jess.hickey says:

the rep i'm on the phone with is actually calling my local store for me right now

SJorge3442 says:

any luck with this?

I had the premier problem as well. Went to the store and they ordered it without problem. Make sure you tell them you want the media link. They had to order that as a separate SKU but no charge. If I hadn't mentioned it I am sure they wouldn't have known to add that.

Jason Stroud says:

Talk about a sloppy release...

jess.hickey says:

#fail

graffixnyc says:

He just found out that it it's not going to be available for Premier customers until April 19th! Not the 9th. He confirmed it with the Premier department that no matter what we do premier customers can't order it until the 19th!!!! He said it's only available on the consumer side not the premier side. So yeah us premier customers have to wait until the 19th!!!

He said no matter what it will not be available to us. Not in a store, not online.

So much for being a premier customer :( You guys can call and confirm but it took me on the phone with him for over an hour before he found out. So we are SOL until the 19th :(

gtg465x says:

What the hell? So we aren't allowed to get the free Media Link HD then because it's only for those who pre-order. Screw you AT&T.

anyone know about how much off contract?

graffixnyc says:

$599 for the 32 $649 for the 64

jeffreytz says:

If you're going to buy off contract full price you might as well just wait for the Developers Edition, same price ($649 for 64 GB) but comes direct from HTC unlocked. Now if we could just get an order page from HTC ...

agentdr8 says:

Shows $599 on the one page that's working.

gtg465x says:

Same as everyone else. Can't order it online yet despite that page. Seems like it's not actually in their system yet.

graffixnyc says:

He just found out that it it's not going to be available for Premier customers until April 19th! Not the 9th. He confirmed it with the Premier department that no matter what we do premier customers can't order it until the 19th!!!! He said it's only available on the consumer side not the premier side. So yeah us premier customers have to wait until the 19th!!!

He said no matter what it will not be available to us. Not in a store, not online.

So much for being a premier customer :( You guys can call and confirm but it took me on the phone with him for over an hour before he found out. So we are SOL until the 19th :(

agentdr8 says:

So we get screwed out of the free HD Media Adapter promo. The One X pre-order wasn't limited to just the consumer side, why is this any different? Times like these make me wish T-Mobile was a better option :|

atlbuc says:

Maybe she said the 19th, she had a heavy accent. I'll just pick it up in the store on release date, no biggie. I prefer to look at my phones before I walk out the store anyway.

jess.hickey says:

My rep just got off the phone with my local store and they said they are taking walk in preorders now. I'm heading to my local box store to find out if there is any truth in it or not. Claims even as a premier customer I shouldn't have any problem.

agentdr8 says:

Will do the same and report back. Thanks for the info.

dwd3885 says:

Best Buy preorder. Done.

Do you still get Free HTC Media Link HD
Wireless HDMI Adapter

sublimegolf says:

I was going to try that route but I didn't see the offer for free Media Link.
Is that included in your order?

agentdr8 says:

That's an AT&T promo.

dwd3885 says:

No you don't get it. At least you can preorder though. I signed up for the phone freedom thing back in Feb. so if you did that you get an additional $50 off at BB.

graffixnyc says:

They only have the 32gb version for pre order

atlbuc says:

Only saw the 32GB on Best Buy

jess.hickey says:

As a premier customer I had success in store getting the preorder to go through. Now the wait begins.

graffixnyc says:

Interesting.. The guy on the phone said not even in store. I guess I will go to the store after work and pre order it

Yes, I can confirm the store (real att store) will order and make sure you ask for the media link. They have to order it separately but they didn't know about it until I asked and they looked it up online. Was told I would likely get the media link before the phone

graffixnyc says:

I'm on the phone with them now and bitching about this. The line I have is no longer in contract so I'm going to threaten to cancel it over this. I was on the phone with them for over an hour, and he even told me a store wouldn't be able to do it. SO I called and bitched and said my friend went into the store and was able to do it. Maybe the cancellation department has more klout.

graffixnyc says:

Ok, They said I could go into a store and pre order it. They gave me a $60 credit for my trouble. So I'll head to a store after work and Pre order it

jess.hickey says:

does this look like the item name everyone is seeing in their confirmation?

HITECH PN07120 PHONE

gtg465x says:

Oh, you wanted the HTC? I thought you said HiTeCh. My bad bro.

jess.hickey says:

I saw that in there, just never knew that was their name.

graffixnyc says:

Ok I'm another premier customer that was able to pre order in a store. Plus I got that $60 credit for the fiasco I went through over the phone. Can't wait. I also had them add the free media streamer. It didn't come up at first until I mentioned it. Since it was a cross upgrade on a non contracted line I get my upgrade for my line in June. I might use that to get the gs4 or if something else is available then that's better get that

agentdr8 says:

I was able to preorder 2 One's as upgrades in the corp store. They weren't aware of the Media Link promo, and had to annotate the order so they would ship separately. Since it's not listed anywhere on either order status, I'll most likely have to call CS and verify they'll ship out.

Oddly enough, after I got done at the store, I checked the Premier site and now it's showing the One available for preorder, so maybe they got tired of all the calls? I think I'm going to try to do another upgrade via the website for an additional line.

Lason says:

yep, same issue as everyone else. Im a premier customer and couldnt order it online for $199, the media adapter wasnt available so I had to go to a store. They got them both ordered for me no problem. Save your time calling/chatting into customer service, just go into a store if you run into any issues.

bduran727 says:

Pre-ordered mine with no problems on AT&T website. I got the 32GB Silver version. The chat rep said it would ship on the 16th and arrive on the 19th with the Media Link.

The phone is order able for me but when trying to select the htc media link it's out of stock and they keep trying to charge me $299.99 for the 32gb version. This is turning into a bigger hassle than it should.

MidMoMonkey says:

I just want to punch AT&T in the face right now. After all the hassles trying to order yesterday, I try ordering today and they're out of stock on the media link. They won't discount the phone or pre-order a media link. The HTC One page says limited time offer (until 4/18), it never mentions limited stock. I know brick & mortar stores are required to give a rain check or an alternate item for advertised specials. Shouldn't AT&T's website be required to do the same?

Xistential says:

In chat right now having the same issue about the Media Extender, he told me to wait until the 19th; the day after the offer is over of course...he's currently "researching"..... :/

UPDATE:....and final recomendation was to call Premier support or go to a store...nice.. WTF is support chat good for if they can't accomplish the same thing as the support number or a store rep.

ATT is pretty useless all around

Any news on a new Nexus :)

MidMoMonkey says:

I just got off the phone with Shekoya (sp?) at 1-800-331-0500 as the unhelpful person in my chat session instructed. She spoke with someone at premier support on my behalf and they said that they will get the media link back in stock sometime and to check back periodically. They said once it is in stock they will honor the deal as long as the pre-order is made before 4/19. She said to just get in contact with support when it is in stock and they will magically make it free after verifying the order date. She was great and actually seemed like she was trying to help me instead of get rid of me.

I tried going to our local corporate AT&T store yesterday afternoonand they said it was a web only deal and they couldn't do anything. The guy working there used his account to try and do the pre-order with a media link and he was also unable to do it. Before that I tried the AT&T store in the mall. I didn't realize that the store in our mall is a franchise and is pretty much only able to sell phones. They were even less help.