Verizon's fix for the Droid battery cover

We've already brought you one way to keep your Motorola Droid's battery cover from coming off so easily. That one involved a screwdriver and about 5 seconds of work.

Verizon's fix? Well ... Says Flickr user Anticitizen:

Took my phone to the Verizon store, and this is their solution.

It's better than what the original rep tried to do, which is put scotch tape on it.

IMO, for a $200 phone, this is unacceptable.

Yeah. That's more than a little weak.

[via Daring Fireball]

 
There are 44 comments

ardoreal says:

LOL! That's awesome. I should go and get my free Verizon sticker. Ahaha! Will they replace the sticker when I buy a new battery?

Anonymous says:

Oh my. Lame.

Mike B says:

This would be a no go for me. I use two full sets of batterys a day. Maybe if they would give me a pack of them.

citi says:

So weird..my battery door is so hard for me to take off. Its practically stuck. I don't have that issue at all. I bought mine on dec 4th. Maybe a different batch?

Anonymous says:

Are your F&*&^*ing kidding me?

Anonymous says:

That has to be the funniest fix I have seen... Its a nice was of ghetto fixin it! wow!

gbhil#AC says:

Better than saying an coming software update will fix it like the Tour trackball fiasco.

gafhptva says:

I've no dog in the fight per se. In full disclosure I have one, but have not experienced the problem so that's not to say it don't exist. I'll answer that in more detail should you answer my question. What short term solution would you pursue as "CEO" and what long term solution (much easier) would you do? Mind you, in reciprocal fairness could you give the range of..from least acceptable to most...that you would pursue to resolve the issue. Of course, it isn't you job, I understand, but just curious as to what you find minimally, normally and 'top rate' acceptable in this particular situation?

sjcea says:

This does not shock me , things like this is why I left Verizon years ago !! Well crap like this and there ridiculous bills and wireless charges !!!!!

Anonymous says:

Never seen this problem and I've been using my Droid pretty hard since I got it. Non-issue for me.

p4trickh#IM says:

Add me to the "not a problem" list as I've not had the thing pop off once on accident. I actually remember thinking I liked the feel/design of the battery cover as I came from the Palm Pre and you practically had to give that damn phone a flying-elbow-drop-kick to remove the cover. The Droid seems, well, perfect. Not too tight, not too loose, just right ;)

Anonymous says:

Don't have that problem with my iPhone 3Gs...lol

Anonymous says:

Were it T-Mobile, they'd get you a replacement phone, or at least a replacement back cover.

graymulligan says:

As do I. There are some idiots working for vzw, but this is a little too over the top for me.

Anonymous says:

I call BS

kungfuaddict says:

Obviously this is nothing more than poor management at the store level - The employee that did this, IF an employee even did it, should be fired.

How many of these "stories" are even legit?

I have had two Droids - first one was day of release. I dropped it, shattered the screen (which continued to work just fine) and am now using my replacement phone.

NEITHER have had any issues with the battery cover. The battery cover slides into place and has a tangible "lock" effect. It has yet to come off in any other way than me taking it off.

RTFM

Sketchee says:

Hm, well you could probably get a more interesting and personal sticker.

Anonymous says:

FAIL!!
(post to failblog.org if you have time)

Arnold says:

I think the battery cover of the Xperia X1 is much worser.

lol its verizon's more upscale verzion of duct tape. all rednecks know duct tape fixes everything.

Anonymous says:

This is sad. This just shows how Verizon has lost its way and has no commitment to customer service. Motorola was a leader in two-way radio technology. But like other cell phone manufacturers shifted all its manf over to China. Motorola should just give up. Better yet Verizon should abandon CDMA technology and go with GSM so they can have nicer phones. Cell phone manufacturers build plenty of phones for GSM because it is the world standard, however, Verizon still clings to the old antiquated CDMA standard. The phone manufacturers have to specially build a phone to work on Verizon's network, so not as many are available for Verizon. I am going with a GSM carrier when my contract is up. (i.e. ATT) A good network is great, but if the phones you provide all stink what good is it?
Your on life support Verizon, Modernize or R.I.P with Alltel.

kennyidaho says:

R.I.P with AllTel....right considering they just gobbled up Alltel and are laughing all the way to the bank with it.

Anonymous says:

what a pos

Mavfan says:

This may be what your Verizon store is doing to fix this issue, but you must know that if you contact Motorola consumer care, they have been very responsive in sending out replacement battery doors. All I had to do was provide my phone serial number, my address, etc. and I received a brand new (snug-fitting) door. Just here to help.

Nageki says:

Wow I didn't know this was an issue other people were having too. The first day I had my Droid this happened to me over and over. The first time I set it down I picked it up and it felt odd and I realized that there was no battery door on, there it was in my passenger seat. I thought it was a fluke until it started working its way off in my pocket too. The Verizon store I went to told me this was "normal" and that I was causing it my keeping my phone in my pocket (which I doubt it true being that every phone I have ever owned I keep in my pocket). To which I handed them my receipt and told them they should not screw with people in their 30 day return policy. Much happier now with my Moment on Sprint, half the bill ftw!

instrument says:

is it really that difficult to spend 2 bucks on ebay and buy a case for it?

seriously

alex says:

im having the same problem with the back door and nothing beats my battery life it last literally 5hrs tops and constantly erasing my text messages im going to Verizon tomorrow to see what they have to say i cant believe i left my iphone for this crap FAIL 100% o and this is my second droid my last one would not lock and stay on all the time

Zoido says:

Haven't had a single issue with my Droid. Battery cover is a non-issue. Battery life? Not a problem. Maybe stop running all your apps at once for good battery life. Try app killer... I get 10+ hours out of my Droid on average and I use it constantly. How's that flash work on your iPhone with that crappy AT&T service?

Anonymous says:

well I for one can honestly say that there ARE some not so bright and lazy people that work for some verizon stores in my area but this seems a little over the top although not beyond belief and more attributed to the people brought over from a certain company after a certain buyout.. I for one have not experienced a single droid come back due to this battery cover issue.. as for the battery life..well there are things you can do to prolong the life such as turn off your locations satalite services... dim your back light..turn off wifi since your paying for your internet services anyway there is no need to have your wifi looking for signals especially if you live or work near a big shopping area or if you have a bunch of people with routers in your home area..and of course.. advanced task killer.. best app ever created..just my 2cents ...and you have to remember how much you text and surf the web play a big part in that not just how many calls you make... people seem to think that only phone calls should kill your battery..lol..

Anonymous says:

I'm not sure if you guys know or not, but if you contact Motorola via their website - they will ship you out a new battery door cover for free. My cover slipped off and was lost in the large city of Baltimore. A city known for deception, crime, murder, and other horrible, unspeakable crimes. Well, forget that last part, but the point is that the cover was loose and I lost it. They didn't ask me any questions or to return the old loose one. They just sent out a new one.

Good luck!

Mopar says:

So far mine has not fallen off yet. The Rep had a hard time removing the cover to install the battery.

Anonymous says:

I highly doubt a Verizon Wireless Communication store did this... maybe an authorized agent, a really sketchy one, but that's even unlikely. I call BS.

mrwirez says:

I want a Verizon breathe-rite strip... it will keep my Droid nice and cool!!

Great list, thanks for sharing with us

Thumper says:

OMG the battery cover sometimes pops off it's the end of the world let's all switch carriers!!!!!!!!

Seriously, ok so one Verizon store somewhere has a retarded employee. Big huge freakin' surprise.

Motorola will ship you a free replacement battery door, or if you'd like a simple fix for yourself, http://www.youtube.com/watch?v=pJ-Kua5Lunk&feature=player_embedded. My battery door sometimes slid off in my pocket, and this guy's instructions worked like a charm.

Mike says:

Definitely an issue. Got my droid the day it came out, at first it was hard to open the battery cover. After about 5 times or so over the first couple of weeks, it became very easy and now just comes off while holding the phone - gravity alone seems to do the job.

Razorzx211 says:

UMM ok some ones an idiot and its not Verizon thats a damn thing by a company called eggcrates its a like a stiky pad for the dash of your card for people that put there cell phone on thier dash while driving (((why they do this i dont know... open window sharp curve phone flies out the window omg insurance claim ))) its not a bandage you idiot........if you did takt it to verizon which i doubt the sales person was probably like this guys a fool here have a free vzw sticky.... i say good for verizon cause 75% of teh people who have phones need a damn migo the little kids phone cause they are to dumb to operate or read teh instructions for thier phone......

Razorzx211 says:

UMM ok some ones an idiot and its not Verizon thats a damn thing by a company called eggcrates its a like a stiky pad for the dash of your card for people that put there cell phone on thier dash while driving (((why they do this i dont know... open window sharp curve phone flies out the window omg insurance claim ))) its not a bandage you idiot........if you did takt it to verizon which i doubt the sales person was probably like this guys a fool here have a free vzw sticky.... i say good for verizon cause 75% of teh people who have phones need a damn migo the little kids phone cause they are to dumb to operate or read teh instructions for thier phone......

Anonymous says:

Author is TROLL!:)))
Don't feed him:)

Patrick says:

What a bunch of whiners - the fix works just fine. Bet some of you can't even tie your own shoes.

Anonymous says:

My battery door dematerialized - I swear to God there was no way it could have fallen off, um, I think. Anyway, I called Motorola support at 800-734-5870 and they say a new (free) battery cover will get to me in a week.

Anonymous says:

Bought a Droid in January and could not get the battery cover off without a hammer! Where do I find the serial number to register the phone without taking the battery cover off?

Anonymous says:

Can they attach a bell to it too? That way at least when it falls off I will hear it.

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