Enterprise IT's support of mobile OSs

Forrester Research has published a report concerning support for various mobile operating systems in the business sector that shows strong gains for Android. Support jumped from two percent at the end of 2009 to a respectable 13 percent in 2010. Considering Android really only exploded for most people in the latter half of 2010, it is not hard to imagine that many IT departments around the world are working on getting Android integrated in the coming year.

The leaders in this space are unsurprisingly BlackBerry at 70 percent (up three percent from 2009) and Windows Mobile at a steady 41 percent. Somewhat surprisingly iOS has the support of just 29 percent of companies surveyed. Forrester also notes that companies are increasingly supporting multiple platforms with more than 50 percent supporting at least two and about 25 percent supporting at least three. [Forrester Research (1, 2) via PreCentral]

 
There are 14 comments

This is definitely largely due in part to companies moving from BES to Android. We have a small transition going on now where I work and I can't say I'm disappointed in it. More devices are supporting activesync which means less of a need for BES. Managing BES is a headache and licensing cost a lot, about $100 per device.

snager says:

There are some key things google needs to fix before Android can be even considered for business. One of them being core calendar functionality. If you travel a lot and have all your appointments on your google calendar. Its a nightmare! Appointments and task auto change as you travel between time zones. I own an Epic but for this reason my important business appointments are never added onto my android phone. I know that this is fixed in 2.3 but seeing that 90%+ of the phones out there don't have 2.3 its still a huge issue.

chrisd#AC says:

It would also be nice if they fixed the bug where all Exchange calendar events show up twice for some users. A search for "android exchange calendar duplicate" brings up dozens of reports about the same issue.

Mikey47 says:

Sorry, but I do not believe these numbers....

Go to the source, it says they asked 3000+ enterprise companies to take their survey. Their definition of enterprise companies is those that have "two or more employees".....nice.

oftcrash says:

As far as I know, I was the first person, or nearly so, in my company (4000+ employees) to get a company android phone. My entire department is getting rid of BBs for them.

Unfortunately I got a Samsung Vibrant, and I'm on a Mac, and the upgrade process on the windows VM isn't going well.

netposer says:

We are not transitioning from Blackberry's to Android/iPhone but rather adding Android/iPhone.

So folks can pick their preferred device. We currently use Good Enterprise Server for our non-BB devices and the BES for BBs.

Good Enterprise works pretty well and sandboxes all of our corporate data (email, calendar, and contacts).

We like this because the user controls his/her device and we only have to lock down the Good app on Android and iOS.

jscher2000 says:

The underlying survey data was collected in MARCH AND APRIL 2010. I can't believe they are just now getting around to releasing it. Slow news day?

OrionAntares says:

Why is Mac OS X listed as a "handheld operating system"?

alanjr_uk says:

Yep, a bit of an improvement for Android, but still well behind BB & iOS - perhaps Google's total lack of interest in proper Exchange encryption has something to do with it? (it certainly does going by the comments on the thread discussing it - http://code.google.com/p/android/issues/detail?id=8686)

WarER4X says:

I work for a Fortune 50 company (>300K employees worldwide) and Blackberry definitely reigns supreme (and there have always been a handful of Windows phones floating around), but to my surprise, I noticed they just started offering iPhones as an option last year and some of the divisions started offering Android phones as well. It will probably be a [i]very[/i] long time before Blackberry is not the king at my place of business, but the others are certainly making in-roads.

The key for offering Android was the ability to remote wipe, enforce security setting (like making the user lock their phone with a password) and, of course, improved MS Exchange policies, which still have a ways to go, it seems (out of the box, anyway).

-SR-

Dark_Blu says:

We must be talking about big companies that are issuing phones to executives (Enterprise). I can't imagine a medium size company in this economy buying smart phones for employees below the executive level and paying for their phone service in this economy. I work for a medical school and no one is being issued a cell phone here. IT isn't supporting anyone's personal cell phone here. They'll give out the info to set up Exchange e-mail on it, but that is it. That being said, if Calendar problems have been solved in Gingerbread, that's great. Looking forward to the update, whenever it is released.

cav22 says:

My IT department has been pushing back against Android because it does not have device level encryption and while Touchdown is available with encryption they were saying that they did not have any way of ensuring that users were using touchdown if they were granted access to exchange

ChrisFricke says:

If you are looking to manage Android devices in your enterprise look into a combination of Mobile Iron and Touchdown. It's not perfect but makes Android viable for business use (calendars actually work, for example). They (Mobile Iron) also have capability to manage iPhone and Blackberry (partially) as well. Well worth a look see!

kenyee says:

Android needs to have a Cisco VPN app...the only one I know of is the one build into the Droid Pro. No other VPN apps can get into Cisco routers.

Device level encryption would also be helpful, but if you're using Lotus Notes, Traveler does encryption on Androids and iPhones very well already...too bad MS can't get its act together to write one :-)