Moto G

Delayed orders will be upgraded to overnight shipping, Motorola says

Those of us in the U.S. who ordered a Moto G (erm, some of us ordered more than one) on launch day have been awaiting shipping notices this week. Looks like we've got another week to go. 

Motorola this evening sent out e-mails announcing a delay because of the winter storm that struck much of the U.S., including Moto's fulfillment center in Fort Worth, Texas. That's caused a delay in shipping.

The good news? Moto's upgrading everyone to free overnight shipping by Dec. 17, if not sooner. We've seen at least one e-mail that says Dec. 14.

Here's the full e-mail:

Hi Phil,

As you may have heard, large parts of the United States were hit by winter storm Dion, including our fulfillment center in Fort Worth, Texas. Our operations are still recovering from the storm’s impact while also trying to keep up with the incredible demand for Moto G.

For these reasons, your phone order wasn’t shipped when we originally estimated. We sincerely apologize for the delay and want you to know that your Moto G will ship by December 17th via a free upgrade to overnight delivery. (We’ll still send you a shipping confirmation with tracking number so you can see a more accurate delivery day/time.)

We know how excited you are to receive your phone, and we’re so grateful you chose Moto G. Thanks again for your purchase—and for your patience.


The Moto Maker Team

P.S. - Some customers may see a charge of approximately $1.10 initially on their credit card statement. We’ll then charge the remaining balance once Moto G ships.

So be on the lookout (next week, most likely) for shipping updates. In the meantime, be sure to check out our complete Moto G review.