Sony Ericsson Xperia X10

Sony Ericsson USA took to its Facebook page today to attempt to explain why the U.S. versions of the Xperia X10 have yet to be updated to Android 2.1. Here's the meat of the post:

One factor in determining a software update is when a country first received the handset. The Xperia™ X10 has been available in some countries since March 2010 and they are also the first to receive the update. The U.S. received the X10 in August 2010 and will receive the update after the initial countries.

The second and more impactful factor of the timeline addresses the technical requirements that must be met in order for an update to take place -- no matter which country you live in. Unfortunately, we have no control of that timeline factor. Those requirements are provided to us and we work hard to meet and test them as quickly as we can. In the U.S., the testing process is especially rigorous, and can take months to complete, which is why we cannot announce the timing for availability of the X10 update in the U.S. It's not that we don't want to; it's that the timing is undefined until such testing is completed.

These things do take time, we know. And it's a good point that the United States didn't get the Xperia X10 until some seven months after we first got a taste of it at CES. But even as rational as the explanation may be, it grows tougher and tougher to swallow as each day brings us that much closer to Android 2.3 Gingerbread -- and puts the X10 that much farther behind. [Facbeook]

 

Reader comments

Sony Ericsson explains why U.S. X10 hasn't been udpated yet

18 Comments
SE should just post it online and let people have at it if they want it. Those who don't, can wait.

Still unacceptable..... Competitors are able to do it faster, they should catch up. I will not buy an ericson device in the near future because of this...

so we can blame AT&T for not giving the update, I would not care personally because I would had rooted the phone buy now and I would be using 2.2 even without the UI witch I like.

Dear Sony... blah blah blah blah blah... please fire the moron who wrote that line of *#&@ and also fire the moron in charge of getting updates out in a timely manner.

by the way.. they would probably hire both of these incompetents over at Samsung...

Some things don't ring true in that statement:

The second and more impactful factor of the timeline addresses the technical requirements that must be met in order for an update to take place -- no matter which country you live in. Unfortunately, we have no control of that timeline factor.

The device is already certified by the FCC. That is the LAST step where anyone else has any control over updates and testing.

From then on, you can update the software and nobody looks over your shoulder.

So they DO have control of the timeline. Its their own timeline.

Now that I hear how Sony deals with it's consumers who purchase their products, "One factor in determining a software update is when a country first received the handset. The Xperia™ X10 has been available in some countries since March 2010 and they are also the first to receive the update. The U.S. received the X10 in August 2010 and will receive the update after the initial countries." now if that isn't the stupidest thing I've ever heard a large multinational corporation say in response to consumers whom they, I would assume, like to keep. We get the product later, not by our choice, and must also wait longer to get the updated, and a promised update that was delayed fuck head, android 2.1 which is already outdated as 2.3 is already out.... I can't even fathom what this asshole is thinking. He must be an asshole to the Nth power and not even know he is the biggest asshole on the planet. I will never buy and will always recommend to anyone to never buy any Sony Products ever again. SONY SUCKS!!! AND THEY WONT SWALLOW, THEY SPIT IT BACK IN YOUR FACE AND ACT STUPID. Like they did nothing wrong... That's how we at Sony do it... If you don't like go some where else. Well, I am, YOU ASSHOLES!!!!

I came across this story googling why my Android market would not load. I think the X10 is a pretty good phone although I'm beginning to have some issues with it. Having Android Market Broken, Nothing in sight for a release of Android 2.o which was promised months ago is starting to frustrate me. A few other default behaviors (Why does it lock the screen after a phone call?) Concurrency issues (Are you serious? You can't send or receive a text while on the phone?)
Multi-touch capability does not seem to be supported. I was also wishing for some more flexible features. The ergonomics of the thing are nice and it actually is a good phone (as in a phone you make phone calls with) Media Scape is completely usesless though and Can anyone tell me what will happen if i remove it?