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Fitbit confirms Charge 4 band defect affecting "a small number of users"

Fitbit Charge 4 Review
Fitbit Charge 4 Review (Image credit: Joe Maring / Android Central)

What you need to know

  • Fitbit Charge 4 buyers have raised complaints about a gap between the Fitbit Charge 4's tracker and its wrist band.
  • Fitbit confirmed that it was aware of the issue.
  • The company also noted it was affecting only a small number of users

Owners of the Fitbit Charge 4 have been complaining about an issue affecting fitness tracker, one that prevented it from fitting as well on the wrist as one would expect a fitness tracker to do so.

Source: Daniel Bader / Android Central

"The band does not fit snuggly, as with all other Fitbits I have owned. Is this normal? There is a noticeable gap between the band and the device," a user complained on Fitbit's community forums (opens in new tab) all the way back in April. Over the next few months, others chimed in, noting that the gap also let dust and other small particles get in, disrupting the ownership experience of the device. Aside from dust, some users complained that the gap could also catch on objects and yank the Charge 4 away from the band, others noted that the edges of the band that stuck out were sharp enough to leave scrapes. Some customers were able to mitigate the experience by swapping bands, but all that did was reduce the size of the gap — not eliminate it.

When reached for comment, a Fitbit representative confirmed the issues, saying:

We are aware that a band-connection issue is affecting a small number of Charge 4 users. We take customer satisfaction very seriously and the quality of our products is one of our top priorities. We encourage any customers experiencing difficulties with their device to contact Customer Support for assistance.

Fitbit recently announced new devices, including the Inspire 2, the Versa 3, and the Sense Health watch. Hopefully, the company has taken steps to ensure that whatever quality control issues led to the Charge 4 troubles don't extend to its newer products.

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1 Comment
  • Please contact fitbit and ask them about the hundreds and hundreds of bricked Versa watches (1,2 & Lite) their latest firmware has destroyed. They refuse to acknowledge the issue, are still pushing it out and if they brick it they offer you a discount to buy a new discontinued model. Apparently this has happened numerous times with multiple series of watches in the past and when the users get too upset the moderators on the community forums delete your posts, ban users and lock down the threads. Their post sale support is horrendous! Please look into this and write a follow up article. People need to know what what they're in for after they buy a fitbit product and experience technical issues. Horrendous support and bad business ethics!