Samsung has officially delayed the launch of the Galaxy Fold, following a turbulent first week in the hands of initial reviewers that uncovered multiple potentially critical problems with the phone. Samsung has now issued a statement that the Galaxy Fold's global launch has been delayed to a yet-to-be-determined date:
We recently unveiled a completely new mobile category: a smartphone using multiple new technologies and materials to create a display that is flexible enough to fold. We are encouraged by the excitement around the Galaxy Fold.
While many reviewers shared with us the vast potential they see, some also showed us how the device needs further improvements that could ensure the best possible user experience.
To fully evaluate this feedback and run further internal tests, we have decided to delay the release of the Galaxy Fold. We plan to announce the release date in the coming weeks.
Initial findings from the inspection of reported issues on the display showed that they could be associated with impact on the top and bottom exposed areas of the hinge. There was also an instance where substances found inside the device affected the display performance.
We will take measures to strengthen the display protection. We will also enhance the guidance on care and use of the display including the protective layer so that our customers get the most out of their Galaxy Fold.
We value the trust our customers place in us and they are always our top priority. Samsung is committed to working closely with customers and partners to move the industry forward. We want to thank them for their patience and understanding.
Last week, there were several reports of reviewers having issues with the display failing within a handful of days of receiving their Galaxy Fold, which immediately called attention to the fragility of the display. Beyond the inherent strength limitations of having a large display covered and protected by only a single flexible plastic layer, there are clear weak points at the top and bottom of the display at the hinge point where impacts or foreign objects could cause problems for the display in a short amount of time.
How much Samsung could actually do to address these strength concerns in a matter of weeks is questionable. All of Samsung's testing and development up to this point led the company to determine that the screen was strong enough to survive regular use and put the phone up for pre-order, so it's incredibly surprising to see this large of a pivot. The second part of Samsung's statement pertaining to customer education on use and care is obviously much easier to address, but it's clear the Fold's launch requires both a product improvement and a messaging change.
Being that we won't know the date of the launch for weeks longer now means we could be waiting a considerable amount of time before the Galaxy Fold is actually on sale again.
Samsung's emailed anyone who pre-ordered the phone saying they won't be charged until the product ships, and that if they want to cancel, there will be no problem doing so. Here's the complete statement:
You will not be charged until your order ships. We'll update you with more specific shipping information in two weeks. If you prefer not to wait, you can cancel your order at Samsung.com at any time before it has shipped.
The Samsung Galaxy Fold is Samsung's first attempt at introducing a foldable phone. It comes with all the latest and greatest specs you could ask for and it even includes a total of six cameras. All that tech packed into a compact package doesn't come cheap though.
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