What you need to know
- Samsung Canada has introduced a new online portal for Galaxy users.
- The new "Your Service" portal allows users to easily schedule a door-to-door repair, get technical help from Samsung experts, and track the status of a device in transit.
- It is available for both In and Out-of-Warranty Galaxy users.
Samsung Canada today announced (opens in new tab) the launch of a new "Your Service (opens in new tab)" repair portal for Galaxy users. The company says the new portal will "help extend the service and support offerings of its convenient Door-to-Door and walk-in repair services."
Frank Martino, Vice President Corporate Service at Samsung Canada, said in a statement:
The self-service portal is now live for Galaxy smartphone and tablet customers in the country. In addition to Samsung's best Android phones and tablets, users will also be able to request Door-to-Door repair service for Samsung wearables and laptops through Live Chat on the company's official website or by calling 1-800-SAMSUNG. A pick-up can also be arranged by texting WECARE (932273).
The new portal can be used to arrange a Door-to-Door device pickup, request technical support from Samsung experts, and track the status of a device in transit. Customers will also be able to track the status of a device repair and get regular progress updates through email and text. What's more, the pick-up and return of Galaxy devices is free of charge. Galaxy customers using the Door-to-Door repair service will enjoy complimentary device sanitization as well.
Samsung's new "Your Repair" service is available for both In and Out-of-Warranty Galaxy devices. Needless to say, however, customers will have to pay for the repair in case their Galaxy device is no longer in warranty. You can head over to Samsung's support website (opens in new tab) to find out the out-of-warranty repair cost for your device.
Nostalgia at its best
The flip gets even better
The new Galaxy Z Flip 3 is perfect for anyone who misses the good old days when hanging up was as dramatic as slamming your phone shut. It also features a more durable build so it can handle splashes and the occasional drop.
Are plans to roll it out more widely, imminent?
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