What you need to know
- Google Nest is down for users in some areas affecting Nest Thermostats and Nest cameras.
- The outage began as early as 1 AM PST on November 11 with users reporting issues on Downdetector, Google's support forums, and Twitter.
- Google Nest has acknowledged that it is looking into the issue via Twitter.
It has been a rough Monday morning for Google. First, there were outages for Google Calendar, Hangouts Chat, and Hangouts Meet. Now, there have been reports flooding in from users unable to access their Nest thermostats or cameras.
The reports first started coming in around 1 AM PST on November 11, with users posting on DownDetector, Google's support page, and Twitter. The outage doesn't appear to be widespread, with DownDetector showing the issue is concentrated in the UK and the northeastern U.S.
Google Nest has acknowledged that its team is looking into things and some users have begun reporting service has been restored. However, if you're still having issues with your Nest devices, then rest assured Google knows there is a problem and it is working on getting service restored.
Hi there, thanks for reaching out. Our team is still looking into this. We'll get back to you once we get an update.Hi there, thanks for reaching out. Our team is still looking into this. We'll get back to you once we get an update.— Google Nest (@googlenest) November 11, 2019November 11, 2019
In the meantime, keep checking your devices and we'll update the article once there has been an official statement or service has been fully restored.
A smarter way to stay cool or warm
With a Nest Thermostat, you can save money, control your home's temperature from anywhere, and it will even learn the temperatures you like and adjust itself. It is truly one of the smartest ways to manage the air and heat in your home and save money while you're at it.
Strangely, my thermostat went offline (even though I could see it was connected to the WiFi), but the cameras were fine?! Seemed to be back when I last checked
...and where exactly do us Alexa users stand with all this? Any update?
Thank you for signing up to Android Central. You will receive a verification email shortly.
There was a problem. Please refresh the page and try again.