Sonos is cutting support for some of its oldest products
What you need to know
- Sonos is ending support for several of its oldest products.
- Software updates will cease in May for the original Zone Players, Connect, Connect:Amp, Play:5 (1st gen), CR 200 and Bridge.
- Sonos is giving users the option to trade in these devices with a 30% credit for each product you replace.
Sonos has announced that it will end software support for several of its oldest products as of May 2020.
In a press release (opens in new tab) the company stated:
Now, of course, the speakers won't stop working right away, but Sonos does warn that eventually services and overall functionality will "eventually be disrupted", especially as partners update their own technology.
Perhaps more importantly, if you have newer devices connected to a system with any of these older devices, they too will stop receiving updates. An email issued directly to Sonos customers stated:
The news drew plenty of ire on Twitter from disgruntled users, many of whom urged those affected to get in touch with CEO Patrick Spence directly.
I sent an email to @Patrick_Spence as well. I have been a long time user & am beyond disappointed by this news. It is completely unacceptable & I hope he takes responsibility & changes course. @Sonos @SonosSupportI sent an email to @Patrick_Spence as well. I have been a long time user & am beyond disappointed by this news. It is completely unacceptable & I hope he takes responsibility & changes course. @Sonos @SonosSupport— Joel Prevost (@JoelPrevost) January 21, 2020January 21, 2020
You could choose to continue using these devices, however, there is another option...
Sonos is offering customers the chance to trade up to a new Sonos product, with a 30% credit for each legacy product you replace!
You can find a full set of instructions with regards to trading in any of these devices on Sonos' website (opens in new tab).
If you're not sure whether your devices might be affected by this announcement, head to your sonos.com account and check the 'System' tab.
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No updates is one thing but bricking devices someone paid for is shady AF!
Between this (particularly the part about newer devices not receiving updates if connected to devices no longer receiving updates), the reliance on SMB1 (a protocol that even MS says should not be used due to its inherent poor security), and the "recycle mode" issue which bricks devices 21(?) days after said mode is activated, I don't see how anyone can recommend Sonos speakers anymore.