Microsoft's 'Your Phone' app and service is down, throwing up connection errors

Your Phone Companion Android
Your Phone Companion Android (Image credit: Android Central)

What you need to know

  • Microsoft's Your Phone app and service are down right now.
  • Users may experience connection errors between their phone and the Your Phone app.
  • Microsoft has acknowledged the issue and is working on a fix.

Updated August 26, 2019: The service issues seem have been resolved. Your Phone should be working as normal now.

If you've noticed the Your Phone app on your PC isn't working as expected today, it's not just you. Microsoft has acknowledged that there's an issue impacting the service today, with users experiencing connection issues between their phones and PCs.

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According to the Microsoft 365 Office service portal (opens in new tab), users may receive errors and experience connection problems when trying to use Your Phone. From the page:

Current status: We've identified an issue causing connection problems for the Your Phone app. Users may receive "Can't connect" or other error banners when using the app. We're actively investigating to identify the cause of the problem and develop a remediation plan.

It's poor timing for the service to go down given the recent launch of the Galaxy Note 10 and its built-in "Link to Windows" capabilities.

While Microsoft is working on a fix, it's unclear when one will be delivered. We'll update this post with more information as it becomes available.

1 Comment
  • Explains why I haven't been able to use it all day. Feel better about it now. It's a game changer at the office.