Back in May, Samsung started selling an unlocked version of the Galaxy S8 and S8+ on its e-commerce portal, and with it offered $200 towards the phone with a valid trade-in. The beauty of the deal was that Samsung didn't (at least not on the surface) put a limit on what phones could be considered for the trade-in; any device, as long as it was in good working order, would be valid.
But soon after the program began, and people started shipping their older phones to Samsung, they received rejection emails telling them that phones they thought would be eligible for the program weren't, and they would be charged $175 and wouldn't get the traded phone back — even phones deemed ineligible for the program are worth $25.
The issue mainly stems, according to people in our forum and on Reddit, from the inconsistent application of Samsung's trade-in terms and conditions, which states that all units submitted to the program must be of good working order, and must have a functioning display, no cracks or breaks, not be on a carrier blacklist, not have any reactivation locks, and must have clean, factory-reset software.
These things all seem obvious, but some people have received emails that stated their seemingly "good working order" phones were ineligible for the deal, and because Samsung has the last word on the decision (and keeps the phones) many users have been frustrated by the opaqueness of the proposition (which is now over, for what it's worth).
Some, however, have fared better:
Many people decided, perhaps justifiably, to sit the deal out, despite its tantalizing proposition:
What about you? Have you experienced a problem with this deal?
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