Fitbit is working again and syncing problems should now be fixed
Update, Mar 3 (3:15 pm ET): Fitbit servers should be back online
What you need to know
- Users have been reporting that the Fitbit app is not syncing their metrics.
- Fitbit has confirmed that the app is experiencing technical issues, but the problem has been identified and a fix is on the way.
- The app has reportedly been down since early morning March 3rd.
Fitbit users, you're not alone. If you've noticed that the app has been acting funny lately then it's not just you ― Fitbit's services are down right now. Users have been reporting problems since early morning on March 3rd, with difficulties signing in or syncing metrics to Fitbits servers. This comes just a couple of days after the Fitbit web dashboard was down, with users complaining about sign-in problems then, too.
As noted by 9to5Google, the problem seems to affect historical data, sleep metrics, and food logging. Fitbit is apparently aware of the situation and has been addressing disgruntled customers on Twitter, stating that a fix is on the way.
We have identified a technical issue interrupting Fitbit services, and are working to fix it. Thank you for your patience.We have identified a technical issue interrupting Fitbit services, and are working to fix it. Thank you for your patience.— Fitbit Support (@FitbitSupport) March 3, 2021March 3, 2021
That tweet was sent out two hours ago, but the problem persists for many, so it seems Fitbit has yet to apply a solution. One user even tried uninstalling and redownloading the Fitbit app as a possible solution but was then unable to log back in, so that method is definitely not recommended.
Despite the connection issues, Fitbit devices are among the best fitness trackers on the market, and they should still function normally and continue tracking your metrics. For now, certain information won't sync to the app or Fitbit's servers until the problem is addressed, but you can still go out on that run with your new Fitbit Sense.
Update, Mar 3 (3:15 pm ET) ― Fitbit has resolved its server issues, and syncing should work again
Users have been reporting that the app seems to be functioning again and their metrics are displaying normally. Fitbit Support also took to Twitter to declare that it has resolved its server issues and that users should be fully online.
The interruption to Fitbit syncing and services should now be resolved. We apologize for the interruption and appreciate your patience. Steps during this time should still be counted, and this article can help if you have further trouble syncing: https://t.co/TrTpr8x7nlThe interruption to Fitbit syncing and services should now be resolved. We apologize for the interruption and appreciate your patience. Steps during this time should still be counted, and this article can help if you have further trouble syncing: https://t.co/TrTpr8x7nl— Fitbit Support (@FitbitSupport) March 3, 2021March 3, 2021
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Derrek is a long-time Nokia and LG fanboy who loves astronomy, videography, and sci-fi movies. When he's not working, he's most likely working out or smoldering at the camera.
The big question here is why does a fitbit need fitbit.com to synchronize data? I can see the data from the app going back to servers for backups/analysis, but your watch shouldn't break b/c a website was having a problem.
Fully agree with the over reliance on the servers being available for the watch to do its core functions. And while it's OK for them to say that your watch would still track activity while the server is down, fitbit support were advising people to follow their troubleshoot for connection issues at first meaning people would be uninstalling their app losing the background connection to their watches and unable to log in to the app. Meaning all notifications and pretty much all of the apps would not function.
My versa 2 always had syncing problems. Fitbits customer service is the worst to deal with.