Skip to main content

[Updated] Disney's new streaming service Disney+ appears to be down for some users

Disney+ down
Disney+ down (Image credit: @Chriswelch)

What you need to know

  • Disney+ is down for some users.
  • The service has only been live for a few hours.
  • Reports across Twitter show users are having problems connecting to the service.

Update - A statement from Disney+ Help on Twitter has confirmed that demand for Disney+ is way above expectations, and that they are working to resolve the issue.

https://twitter.com/DisneyPlusHelp/status/1194268462283018241

Reports across Twitter suggest that Disney+ is down for some users. Multiple reports show users having problems trying to connect to the service.

A displayed error message reads:

There seems to be an issue connecting to the Disney+ service. Please try again later if the issue persists.

It is unclear at this stage whether the issue is platform specific, or more likely, a problem with Disney+'s servers.

Over on Reddit, a megathread has appeared dedicated to Disney+'s early issues. The thread has garnered over 250 comments in the last 2 hours with regards to service issues. Users are reporting issues on Android, iOS, Xbox and Fire Stick. Meanwhile, on Downdetector there are thousands of reported outages. The scale and breadth of the problems seem to suggest this is definitely a Disney+ service issue, not tied to one specific platform.

If you're experiencing problems, let us know!

This story is being updated.

4 Comments
  • Was down for me on Android TV and phone. Working now on the phone. Can't check Shield until I get home this evening.
  • disney+ not supported on the pixel 4xl I'm on the latest update, November patch.
  • I can't even download it from the play store and yes I'm in the US.
  • Videos will not load on Samsung S10 or Tab S4 over cell data.