Notion Ink Adam

To say the Notion Ink Adam Android tablet has taken the long way to reaching customers would be quite the understatement. It's been mired in controversy while at the same time being hailed by some as the second coming of tablets. And after more than a year in development, it's finally shipped and is getting into the hands of paying customers.

And that's where the problems begin. (Or continue, depending on who you ask.) Reader J writes in to tell us his story. The deal is you're prompted to update the software the first time you turn on the tablet. J's on-screen keyboard was acting up, so he runs the update, hoping that would clear things up.

And now he has the brick you see above. And he's not alone. Bricks are happening, and Notion Ink is aware of it, sending this e-mail:

Hi!

Greetings from Notion Ink!

First of all, we would like to Welcome you to the Notion Ink Family!

We understand and share your excitement about you receiving your Adam.

Secondly, a couple of our family members who received the Adam already, reported to us that they faced some issues in updating their device.

So, as a precautionary measure, we would advice you to refrain from updating your Adam until we investigate this matter and contact you with an official update regarding this matter.

In case you need any other assistance, please do not hesitate to contact us at support@notionink.com.

Warm Regards
Notion Ink

So if you're the proud owner (at least for now) of a Notion Ink Adam tablet -- stay away from the update, and we'll bring back more word when we get it. Thanks, J!

 

Reader comments

Software update turning users' brand new Notion Ink Adam tablets into bricks

14 Comments

Sounds like they are following the Samsung Business model. Release a product w/o the update, send the update that bricks a few of the devices, release a comment regarding the issues then do nothing for the life of the product. When people ask about an update just remind them of the issues that happened on the first attempt.

And the "And that's where the problems *being*" instead of "begin" didn't?

Just giving ya a hard time Phil! ;)

I still think this is an awesome product that has just had a rough start. I'm letting the tablet market pan out a bit before I jump in though. I really want to see where cyanogen goes with tablets.

Reminds me of the time Microsoft "bricked" my $1000 laptop with the first service pack update to vista. Had to run the recovery CD and factory reset it to get it to stop boot looping.

I hope it is not really "bricked". There is NO EXCUSE for designing something that can't recover itself in some manner. Palm seemed to have no problem designing WebOS devices that could recover, no matter how badly you screwed them up- just boot into rescue mode and feed it the stock firmware code. Done.

I'll give Notion Ink a pass this first time, they really haven't done this before. Though they have had PLENTY of testing time. If this thing turns out to be as good as they advertised, it will be worth it over the $700 Xoom.

Within just a few hours, in the middle of the night (in India where NI is based), the NI team put together an easy-to-follow plan to alleviate this issue. One of the forums they sent it to is: http://www.notioninkfan.com/
And, cut these guys some slack, hands down the Adam stomps ANYTHING on the tablet market and does so ahead of Google even releasing their Android "tablet" OS. Notion Ink stepped up and made it's customers happy in the middle of the night, when large corporations wouldn't even know they have a problem until 9AM the next day !