Last week, O2 in the UK suffered some serious downtime that lasted approximately 24 hours affecting many users of their network. With O2 now back up and running tiptop, O2 is looking to clean up the mess and make good with those affected by the outage by offering some compensation. As noted on their blog and through text messages being sent out, the compensation will work out to three days of service:
- Pay Monthly customers will receive 10% off their July subscription which will be applied on their September bill, which is equivalent to 3 days back
- Pay & Go customers will receive 10% extra on their first top-up in September - (These will be applied automatically - you don't need to do anything to activate them)
- Customers will get the following message - O2: We're really sorry for the network disruption last week. As a goodwill gesture, we're taking 10% off your subscription, to be applied in Sept. And to say thanks for bearing with us, from 1 Sept we're giving you £10 to spend in any O2 shop through Priority Moments. Find out more at http://blog.o2.co.uk
It's never a good thing when your network goes down and it affects millions of users but it is a good thing to go ahead and proactively offer those affected some compensation for the downtime. It's not all that often that a company wants to give money back so, good on O2 for making it happen.