Update, September 29 (11:45 am ET): Slack confirms that the issue has been resolved
What you need to know
- Slack is down for many this morning, the company confirmed.
- The outage started around 8 am Eastern.
- Slack is investigating for the root cause and hopes to have an update soon.
Having issues on Slack this morning? It's not your fault. Many users have reported a Slack slowdown from around 8 am Eastern this morning going via DownDetector reports. The company itself confirmed the issue on its status page, noting that users may experience "performance issues, message send failures, boot failures or connectivity issues, and API slowness.
The Slack team said:
Some people may be experiencing slow performance and trouble sending messages in Slack. We're currently investigating and will have more information shortly. Thank you for your patience.
As of 9:30 am Eastern. the issue is still ongoing, and Slack promises to update users as soon as they have a fix. "We apologise for the continued disruption, we're continuing to investigate this issue," the Slack team said.
Update, September 29 (11:45 am ET) — Slack should be back to normal
Slack has caught and addressed the root cause, saying on its status page:
The performance issues we've been seeing should be mostly resolved, and there should no longer be any issues with messaging. However, users may still see some errors as we work to fully fix the issue. We'll let you know when we're confident this is fully resolved.
The company noted that some cached data was still being cleared at around 11:27 am eastern, but the performance issues should all be fixed for the majority of users.