Samsung

Bogus online comments land Samsung with $340k fine in Taiwan; Chinese investigation into dead phones results in apology and warranty extensions

A double-whammy of bad news for Samsung this morning. In Taiwan, the Fair Trade Commission (FTC) hit the Korean company with a NT$10 million ($340,000) fine after finding that it organized an online campaign to post critical comments on HTC products, while praising its own. The commission found that through local marketing companies, Samsung hired "a large number of writers" to leave the comments on Taiwanese discussion forums, in violation of fair-trade laws. The marketing companies involved were also given smaller fines.

And in China, an investigation into failing Galaxy S3 and Note 2 handsets by state TV criticized the company's warranty arrangements. The issue concerns certain handsets dropping dead out of the blue, apparently due to faulty NAND chips in some devices. In response, Samsung's Chinese arm has issued a apology, saying the issues were the result of a "management problem" and that it welcomed the media scrutiny. The firm also promised to extend the warranties of devices made before Nov. 30, 2012 for an additional year.

Source: AP via SamMobile; Engadget

 
There are 64 comments

prlundberg says:

This is why you should always try devices out for yourself rather than letting anonymous internet posters have complete control of your purchasing decision.

NoNexus says:

Like I said in the blackberry thread, it is a common practice.

340k is what 20 minutes of sales?

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olues says:

This is why I don't take reviewer comments seriously. First, Samsung tweaked its processor to cheat on benchmark apps now this? Not cool Sammy.

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still1 says:

thats why i mostly recommend Moto X

olues says:

Its a great phone but screen's too small.

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KidAndroid says:

I completely agree its a kick ass phone especially for those switching from the iPhone but for us big guys the screen is too narrow and it makes it hard to type accurately, even with SwiftKey. Still highly recommend the phone for the average sized human ;-) Thats why I love the Nexus 4 and soon to be released Nexus 5 because they have a much wider display than others while not being ridiculous like the 4:3 ratio on LG's phablet, that things retarded lol.

brendilon says:

The Chinese one makes me wonder... It's state controlled TV, can you really trust it? Or might this be a way to shoot Samsung in the foot and give Chinese manufacturers more of an edge in China? Samsung could deny it, but what good would that do? Calling it a 'management problem' makes me wonder as well.

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Kayone73 says:

Could go either way: info reviews and feedback can be manipulated from both sides, only way to properly judge a product is use it oneself, if you don't like, ghen feturn.

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codiusprime says:

Not really, we're talking about a large amount of devices here. It's not a out liking or disliking the device it's about the device reliability.

brendilon says:

This doesn't seem to have been an issue elsewhere either, and these were two well established, highly popular devices.

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So disappointing. As if HTC didn't have enough problems. Why would Samsung do that? Even if they knew the one great phone HTC put out this year was a threat, did they really feel it was a strong enough threat to resort to this? What ever happened to real competition?

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brendilon says:

In 2013, this IS real competition. Paid reviews and social media marketers are part of business (and politics). It sucks, but what are you gonna do about it?

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MERCDROID says:

Agreed. And let's be realistic, here: This isn't new. This is just the first year that these tactics have been more "openly-used," with a company actually getting caught doing so.

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NoNexus says:

And HTC did more to damage themselves than any review could. This didn't help though

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atlas9171 says:

"In Taiwan, the Fair Trade Commission (FTC) hit the Korean company with a NT$10 million ($340,000) fine after finding that it organized an online campaign to post critical comments on HTC products, while praising its own."

How many of those comments were from richardyarrell?

return_0 says:

LOL

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a22matic says:

+1!

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MERCDROID says:

+2 lmao

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aniket96 says:

Lol :P

Sent from my White Nexus 4.

MarkSeven says:

LMAOOO

U see he's being real quiet right now..

atlas9171 says:

Yes, I noticed, not one word from him at this point...lol

this why samsung sucks they cheat in everything and all there phones nothing but crap anywhere you see positive samsung news its paid by samsung to review sites all lies Samsung based on lies and build on lies.

brendilon says:

And critical ones like yours aren't paid for by someone else?

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im not cheap like your self richardyarrell

brendilon says:

Pretty sure he's a Yankees fan. I, on the other hand, have a soul.

Lmao. Yeah well his galaxy note pimps slaps and bitch slaps all other phones while on T-Mobile. Period.

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MERCDROID says:

If you know how to read, then you can clearly see that you didn't reply to Richard, lol.

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MexPride says:

Take a chill pill babe

Amir47 says:

So having to rely on such tactics means they fear HTC. They know HTC makes a better product

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MERCDROID says:

Better for who?

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Amir47 says:

Nobody questions their build quality right?
So superior in that regard for 1.
I prefer sense to TW. So to me superior in that regard at least to me.
Sense is lighter and more user friendly. looks better.
And the fact that every review says the One is better than the S4.
Even with a questionable ultrapixel camera.

MERCDROID says:

Haha I know, a lot of people question Samsung's build quality. But, to be honest, when I had the S3, I loved its build quality. The plastic, actually, made it feel durable.

I've never used Sense, but I didn't mind TouchWiz. I actually liked many of the features that it brought.

I will admit, HTC did/does have a hit on their hands, with the One. It was more innovative than the S4, especially with the front-facing speakers.

And I wouldn't call the Ultrapixel camera questionable. There's plenty of awesome photos on the net, to prove otherwise.

Etios says:

What else can you expect from Samsung? Benchmark boosting, Locking international roaming via sim-lock, paying people to trash HTC phones in forums. Slowly but surely they are getting worse than Apple in trying to be an evil company.

Amir47 says:

It seems the bigger they get the shaddier they get and the greedier they get

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luqman24 says:

If it worked for Apple, I'm sure it'll work for Samsung as well ;)

Amir47 says:

yeah they've officially lost my business.

MexPride says:

SAMSUNG TILL I DIE Bitchessssssss

ACADM says:

It's too early to be that drunk.

ACADM says:

Samsung really are a difficult company to like, not just their ugly phablets but everything else that they do is a real turn off.

MexPride says:

Tell that to all 40 million S4 users (not mentioning other phones), leading Smart TVs, leading white line products, computers, chips and so on my friend :)

ACADM says:

Lot's of people shop at Walmart but that doesn't make them a likeable company.

someguy01234 says:

You can bash them if you like. I stopped buying their phones since they made them so cheap. But their PC harddrives, flash and ram memories are excellent. Although I do not shop at Walmart (though not due to reason of supporting economic segregation) I'm certain Samsung parts aren't sold at there. However, this incident does make me lose some respect for them.

SoCGHOST says:

Come on, I'm sure every big business does this... Samsung just happened to get caught! Shame, shame, to bad everyone will forget all about that when the new Swhatever comes out...

NoNexus says:

And they are not the only ones to get caught

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centaur31 says:

You are absolutely right. I have been reading about the one x by HTC and how it is the best smartphone built till now and yet my year old(almost) Note 2 beats of at any benchmark by more than 2500-3000 points.

I am not an HTC hater or Samsung fan but u think every other company does it Like politicians do (as stated earlier in this thread). I think it is something that is unethical for anyone doing it, yet I think it is not illegal which is why companies and political parties indulge.

I am looking forward to the day when China will sue companies for intellectual property rights, copyrights, patents and trademarks etc!! Lol!!

centaur31 says:

You are absolutely right. I have been reading about the one x by HTC and how it is the best smartphone built till now and yet my year old(almost) Note 2 beats of at any benchmark by more than 2500-3000 points.

I am not an HTC hater or Samsung fan but u think every other company does it Like politicians do (as stated earlier in this thread). I think it is something that is unethical for anyone doing it, yet I think it is not illegal which is why companies and political parties indulge.

I am looking forward to the day when China will sue companies for intellectual property rights, copyrights, patents and trademarks etc!! Lol!!

nikkisix798 says:

i'm pretty sure Yahoo writers are paid by Apple too.... stop being naive people

NoNexus says:

Didn't zdnet or something like that come flat out and say they were paid for their reviews once?

Claimed that the were paid to review but remained objective.

I believe that as much as I believe that BlackBerry wasn't involved...

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someguy01234 says:

If that's the case, Microsoft aren't paying them enough since they are much bigger partner with Yahoo.

NoNexus says:

Not sure it was them but I am pretty sure that it was someone

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Where's richardyarrell when you need him?

NoNexus says:

Playing with his s-pen

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MERCDROID says:

Lol nice one, man.

Duncan1982 says:

Its business and yes sometimes dirty tricks get used and not just by samsung but by most if not all. Did samsung need to do this nope not really and that is the unpleasent part, that said it happend they got caught and fined, and perhaps Samsung will be more inventive in trickery as they are inovative in tech :-p

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ruffryder281 says:

I wonder if it was Richard Yarrell that Samsung paid? lol j/k

MERCDROID says:

Hey, you never know.

Buddy Bell says:

well, i don't work for Samsung, nor am I affiliated with them in any way. I can say this. In the last 4 years I've had the Samsung Captivate, the Galaxy S, the S2, the Infusion 4G, the Note, the S3, the Note 2, The S4, and of coarse now I use the Note 3. All these phones have been rooted and custom ROMs flashed numerous times on each one. Not a single one of them had anything go wrong with them. They never died.

I also have a 6 year old washer/dryer, 3 flat screen TV's, a laptop, and a monitor all Samsung, never had a problem with any of them either. Back in the 90's everything I bought was SONY, now its pretty much Samsung only just because of the reliability
I have had with all my Samsung products.

someguy01234 says:

Samsung makes good stuff, but as a company gets big they get greedy. I honestly believe that if HTC with their lack of popularity and advertisement campaign would to release something like the S3 or S4 first, wouldn't have done very well at all and probably criticized for their build quality. I was an avid Samsung Android user myself. I love the Galaxy S variant, they were very durable devices, the glass weren't even call Gorilla glass and yet are much more durable than today devices, Gorilla glass branding doesn't even impress if you've had one of these Galaxy S. The Galaxy S2 were very durable too, in fact the original Galaxy Note was one of my favorite device, it was a phablet that actually felt like it wouldn't fall apart or crack in your pants pocket when you sit down.

Then came to the S3 when its all changes and you wouldn't have to guess to know the bill of materials for it was really low, this is evidence by the sum of number of screen breakage, huge number of devices suddenly dying to NAND issues (affecting one of my family members as well) and overall poor build. Samsung still give lots of choices to consumers like large removable battery and microSD, but I won't buy their devices again until they improve in this department.

tx_tuff says:

So you had 9 phones in 4 years! That's less than 6 months for each phone, of course you had no problems with them.

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someguy01234 says:

I'm really surprised Samsung have to resort to this with how well their sales are doing already. Samsung already have their fanboys base which are relentless and founded at every corner of the internet, at this point they're more obnoxious and deadly than than Apple fanboys.

MERCDROID says:

Yeah, who would think that an Android OEM would have a religious following?

Well, when you think about it, there's fanboys for nearly everything.

NoNexus says:

Mercdroid you are the damn man! Everything you say is a gift!

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oplix says:

Just more of the same from Scumsung.

oplix says:

Just more of the same from Scumsung.