Another week or two needed to get things done, exec says

A quick heads up for those of you (and us) who are rocking the HTC One in the United States and Canada. HTC's Jason MacKenzie today announced that the phone won't quite get its Android 4.4 update by the 90-day deadline the company had placed on itself.

"We won't miss by much," MacKenzie wrote, saying that it should just another week or so before the updates are "complete."

HTC has been pretty transparent in this round of updates, with a new updates site to keep track of where your device is in regards to status, and giving an update on AT&T models this week. But a missed deadline — self-imposed or not — is a missed deadline. So, we'll continue to wait. Meanwhile, the HTC One has already begun getting its Android 4.4 update in Europe, the Middle East and Africa.

MacKenzie's letter is in its entirety after the break. 

Source: HTC

Team HTC One,

We’ve always been inspired by our customers, and because of our legacy as a pioneer of smartphones, we are fortunate to have the most technology-savvy, discerning, and passionate customers in the industry.  While we continue to be a leader in Android innovation and have done "OK" with software updates, we recognize that "OK" is not good enough. 

Starting with Android 4.3 (Jelly Bean) last year, we set out to be a leader in delivering the latest software and were successful in quickly rolling out Jelly Bean for the HTC One.  With the release of Android 4.4 (KitKat), we embarked on a mission to push KitKat to our HTC One customers across the US and Canada within 90 days of Google's official release of the software.

Additionally, we felt it was important to be as transparent with you as possible, which is why we launched the Software Update page to let everyone know how the process works, and to keep you up-to-date with our progress.  We’re excited by the conversation this has generated in the HTC community.

As we approach the 90-day mark, we are getting closer to delivering KitKat and the finish line is becoming more clear. We are currently in the certification phase across all of our carrier partners in North America and they share our enthusiasm for getting this software in your hands. That said, the software development process does not always follow a linear path and we know today that we will miss our self-imposed target. The good news is that we won’t miss by much as it shouldn’t be more than one to two weeks to complete each of the carrier versions of HTC One.

The challenge we gave our teams, in cooperation with our carrier partners, has taught us a lot that will allow us to improve on our upgrade delivery in the future.  We remain resolved to provide timely updates and to be transparent about the process and status of our efforts.  Support of our customers is a major priority for us and we thank you for your support of HTC!

Go Seahawks!

Reader comments

HTC One will miss deadline for Android 4.4 KitKat in U.S., Canada


You need to under promise and over deliver. It just makes you look unreliable.

Say what you want, but I will take no noise (Samsung not releasing the schedule) over missing deadlines.

Based on what customers are telling us, that's not what we heard. Customers are asking to be informed.

If i had a HTC one i would have been on a KK sense ROM a long time ago.
I don't feel sorry for people who don't root and ROM.
They can sit in a corner and cry for all I care.

Lol, you giv'em hell!!

Posted from my "Gift from God" Note 3, my "God-Given" iPad Mini 2, or my "Risen" Samsung Chromebook.

When my motherboard broke and I had to send the phone for warranty repair I specifically remember the rep saying my phone can't be rooted and on a custom Rom. So if you want to pay for peoples repairs because they rooted their phones and were denied free repairs I suggest you and these other retards that root their phones shut up. I guess you guys have to much money if you can afford too piss away $600 phones.

good for you. keep buying samsung products to be kept in the dark. i'd rather they communicate with their customers and keep us up to date on updates and news. clearly this short delay is beyond their control - it happens, so i do not view htc as "unreliable" when they are giving us a heads up in advance.

1. Updates, especially a minor one from 4.3 to 4.4.X are of no concern at all. I am happy with my phone, everything else is a bonus

2. If this was an isolated instance, your other points would be valid. This is a continuation of HTC for years. What it boils down to is that they wanted to make headlines with 90 DAYS!!!!, knowing they would not make it but they got your attention.

Again, this is just history repeating itself in regards to updates and HTC

Guarantee that the One will get 4.4 before any Samsung bro has the One and he's not complaining. My dad has the note 2 and my mom has the S3, and they're wondering if their phones will get updated at all...

Nexus 5...enough said

The Note 3 is about done testing with Sprint. A new build has not gone out in awhile, and the NA3 release is marked as the "one" so it is a matter of time. I would take that bet.

Note 2 and S3 just got updated to 4.3 and are scheduled for march/april/may according to the leaked documents that have been pretty accurate.

Those are nearly two year old phones. The HOX doesn't even have 4.2.2 yet...

Posted via Android Central App

had they missed their mark by a month or two, i'd be more inclined to agree with you. they said 90 days and they'll be missing the mark by one or two weeks.

i am not concerned with what happened in the past but rather with what htc is doing to improve from their past mistakes.

actually history repeating itself would be absolutely no updates at all like the HTC mytouch4g I used to have. or dropping support for a flagship after about a year. Neither is the case here. 2 weeks late with the 3rd update for a phone is definitely not history repeating itself. and unless someone else gets KK out in these next 2 weeks HTC will be the first non Nexus/Google manufacturer to release KK updates.

Exactly. HTC has really stepped up their game. Samsung doesn't update their devices until the next flagship has been announced for the fact that they would rather you buy the new flagship instead of supporting their phones quickly...

Nexus 5...enough said

Doubt you read the tech news daily cos even the AT&T Note 3 and S4 have started receiving kitkat 4.4.2 OTA in the US.

International versions had it weeks ago.

This message was brought to you by the numbers 0 and 1

@Jeddo45, my Note 3 has official kitkat so stop posting rubbish.

This message was brought to you by the numbers 0 and 1

Sorry. Failed to mention that I was talking about the US. If that's the case, than the HTC one has had KitKat longer than any samsung phone. They still did a better job.

Nexus 5...enough said

I fail to agree with you if you're referring to GPE cos it doesn't count. How many people buy GPE devices in comparison to OEM versions? Marginal

This message was brought to you by the numbers 0 and 1

Isn't GPE also referred to as Developer edition?

This message was brought to you by the numbers 0 and 1

No. GPE is the Google Play Edition. Developer and international unlocked both ship with Sense (but no carrier bloatware). The developer features an unlocked bootloader and 64GB RAM.

Alright then

This message was brought to you by the numbers 0 and 1

no they are different animals.

Essentially, GPe does not have sense whereas the developer edition does.

The unlocked HTC one has had KitKat since last year. The point is HTC has been a heck of a lot better with updates than samsung has, and your can't argue with that. All you samsung fans hope and pray that "leaked news" proves true. I did the same thing with my Note 2, and that's exactly why I went with a different phone. There is no transparency with Samsung. HTC might miss their mark in the US, but at least you know for sure your getting the update.

Nexus 5...enough said

I agree that Samsung need to be more transparent to their customers.

PS: I am NOT a Samsung fan. I buy whatever device that suits my needs at the time of release irrespective of manufacturer.

This message was brought to you by the numbers 0 and 1

That is not true at all. The only device HTC had supported well is the HTC One. Every other phone has been EOLed, even their previous flagship. When they update their 2012 devices to even 4.3 then you can say they have been supporting their devices.

Posted via Android Central App

So lie about dates so you score a contrived early delivery? That would be cowardly. It shows more integrity to set a target, do your best, and have the courage to miss it for the sake of good QA.

The problem is that people are impatient and think updates are a human right. That creates the incentive for oem's to operate without transparency. Kudos to HTC for ignoring the gimme-now generation of table thumpers.

Posted via Android Central App

But everyone is guilty of this. They're not the only ones. Mostly everyone misses their deadlines. Except for the Nexus devices, since there are no hurdles in the way of those updates.

Posted via Android Central App

Kudos to HTC for keeping their customers informed. What would have been worse was to push it out the door when it wasn't ready. Under promise and over deliver is actually called intentionally deceiving your customers.

I never took this as a hard deadline that was marked for a specific day on the calendar. I understood it to be ready for users around Jan-Feb. I would rather wait for the update if they don't feel that its ready than get an update that is buggy, because they felt pressured by some users.

And no one was surprised. Google and the OEMS need to take a stand and demand no carrier BS. Get the special apple treatment. No bloat, no delays due to carrier "testing"

Posted via Android Central App

But android is almost as big as Apple in the U.S.
It's in fact much bigger everywhere else in the world.

True, but does that size necessarily translate into influence?

Posted from my "Gift from God" Note 3, my "God-Given" iPad Mini 2, or my "Risen" Samsung Chromebook.

why wouldn't it?
Can carriers get by without selling the newest android devices?
Keep in mind carriers buy these devices for half of what they charge for it.
So they're making quite a bit of profit on the markup of device alone.

Because there are 25 Android manufacturers. If anyone (with the possible exception of Samsung) says "Do it my way!!!, the carrier will go onto the next OEM and buy their phone instead.

Apple is a different case because their is no alternative, and that one phone/company alone controls 40% of the smartphone market (or whatever the exact number is)

Nexus is carrier independent and sells, maybe 1.5 million units. And Google does not depend on it for their livelyhood.

Your comparing apples to blowtorches

So if all OEMs got together and said to carriers that they can't touch the firmware on the devices what do you think would happen? There goes almost 50% of the devices that they sell and make a profit on out the door. Not to mention this benefits the carriers since they'd no longer have to pay a team of people to bloat up the updates.

It is great in theory, but I am sure they would not all go for it, especially since the like of HTC are sucking wind and cannot afford to take a hit, and LG wants to be Samsung so they would take advantage. ZTE, Huwei -- they all want in...

To many interests to actually become a united front

Also the carriers are competing with each other for customers. So they offer services, software and other products to stand out from the competition. So we get these carrier specific model phones with the exception of Apple phones. Just by offering Apple's brand was a sure way to bring customers. !! WARNING - PERSONAL OPINION - READER DISCRETION ADVISED!! Even though Apple's products are bland and uninspiring. But the number of Apple sheep is significant.

Apple put incredible pressure on carriers. I went to an interview for an internship in a French carrier (one of the big three, not even a small one), and they told me that for the radio testing, they only had one iPhone, locked in a box (with only two persons with the key), locked in a room (only accessible from the same two persons, with strict access cobtrol), and the device wasn't even seeable (it was in a sort of case, with the antennas out for the testing). So I wouldn't be surprised if Apple put really strict conditions on carriers regarding the software.

Posted via Android Central App

Even without bloatware the carriers need to test it on their system and make whatever adjustments need to be made. Pushing out updates like this, especially with popular models, isn't a trivial task to accomplish.

And no one was surprised. Google and the OEMS need to take a stand and demand no carrier BS. Get the special apple treatment. No bloat, no delays due to carrier "testing"

Posted via Android Central App

They don't mess with Apple because when new software comes out they have usually added the best parts of Android and Sense/Touchwiz trying to catch up.

first rule of business - "deliver what you promise."

do you hear me Chou???????????????????????????

As far as I read, they are delivering what they promised, just not quite when they promised, in two countries in the world, where they're at the mercy of the carriers.

I think Chou did alright.

Exactly! I could see if they said they were shooting for 90 days then just now came out and said it would be another 3-4 months. Then we'd have every right to complain. But a week is nothing. People are wound so Damn tight it's unbelievable. No patience...

HTC we understand, useless carriers always suck. Keep pushing updates on time to unlocked devices as you did earlier. People who buy the carrier branded devices deserve this. They should shout at the carriers instead of you.

Posted via Android Central App

Well if OEMs offered some sort of financing like carriers do, there'd be a lot more people with international devices which would put more pressure on carriers because not everyone can shell out nearly $1000 at once especially full time students who don't work like myself.

Or just buy what you can afford. Companies are here to make profit not charity.

Posted via Android Central App

I never said I couldnt afford it, do you also consider people who lease cars or pay mortgage on houses not being able to afford it? Just plain ignorance on your part.

Right, I misread your comment. Thought you were complaining of paying too much for a phone. Read too fast, my bad.

Posted via Android Central App

I feel compelled to second this "Lol."

Posted from my "Gift from God" Note 3, my "God-Given" iPad Mini 2, or my "Risen" Samsung Chromebook.

And the bitching continues!!! Over a couple of weeks??? Some of u guys are sad

Posted via Android Central App

Thank you! Last year they were crying about SD cards and removable batteries. This year they are crying about updates. Of course "they" are the small minority who are never satisfied with what they have.

Posted via Android Central App

Seriously! Who knew that a simple number (that isn't even associated with a dollar sign, fyi) would cause people to go crazy, whine, pout, etc!?

The update could only be a bug fix for a bug that doesn't even affect them, and the simple fact that their handset isn't on the latest version causes whining and gnashing of teeth.

Posted from my "Gift from God" Note 3, my "God-Given" iPad Mini 2, or my "Risen" Samsung Chromebook.

This is the exact reason I got a Nexus. Tired of this update BS and my Nexus 7 and nexus 5 are just awesome on KitKat :-)

Posted via Android Central App from Nexus 7 2013

Android 4.4? Is this the version that's already been pushed to my Developer Edition HTC One? If so, I say my own little version of "carrier testing" is working just fine on AT&T. On the other hand, if this is 4.4.2 - well, that's not been pushed OTA even to the Developer Edition.

In any case, HTC has done a pretty good job pushing updates to the HTC One. True, I live in fear that I'll hear, even before the end of 2014, that HTC is no longer updating the HTC One. I certainly hope that doesn't happen; in my opinion, the HTC One still offers one of the best Android experiences available.

Didn't 4.4.2 fix some issues with MS Exchange that were driving people crazy? I know it did on the Moto X, but I'm not quite sure if it was a general issue or specific to 4.4 on the X.

its not clear whether it is 4.4 or 4.4.2. if it is 4.4.2 we (developer and unlocked) should have gotten the update by now (or very soon). perhaps they will update all of them at once this time round. in europe, the htc one has been getting 4.4.2.

GPE doesn't count mate

This message was brought to you by the numbers 0 and 1

Where does he/she even states GPe? Developer Edition isn't the same as GPe.

Posted via Android Central App

My bad

This message was brought to you by the numbers 0 and 1

HTC is doing everything to keep people updated with update status. I'd rather for it to be good update than bunch of issues.

I agree with bhatech, Developer and GPe units already have this. Its the units with carrier branding that are still waiting for the update.

HTC already sent the update to carriers so all you folks should be calling your carrier and bitching and stop complaining about HTC

Posted via Android Central App

If you remember the infographic, it doesnt mean that it met the standards of the carrier and that it is back at HTC.

You said it best. HTC did there job and submitted it too carriers within 90 days. It carriers wanting to add a bunch of BS in the update.

No worries. Still a great device and a great user experience. There is no use in complaining over such a short period of time. Everyone knows the drill when it comes to carrier approvals concerning updates.

Posted via Android Central App

Lol no surprise, how many times have HTC said expect update in month X only then to later delay it.. Maybe they should maybe give themselves some selves a extra few weeks so if they think they will have it ready for end of January they should day expect it early February or something. It don't look good if people keep reading news of HTC abandoning updates for phones or delaying it.. Just makes them look unreliable.

Posted via Android Central App using galaxy s4

If you don't set a tough target then what is the motivation to complete it? Would be no difference the other oem's procrastinating with updates you will get when we feel like getting around to it. Kudos to Htc for setting an aggressive target even if they miss it by a week who cares. This is what the apple lovers like hearing all you guys complaining about updates be happy with the phone you purchase out of the box and don't stress about updates.

Posted via Android Central App

Nobody caught the random as hell "Go Seahawks!" at the end? Who does that in an apology letter? That's pretty much "Sorry, carriers are being their normal douchey selves. ...but in other news YAY SUPERBOWL!!!!"

Posted from my Moto X

Once again HTC fail their customers. Won't be surprised if they don't get this 'minor' update till April or May.

This message was brought to you by the numbers 0 and 1

Won't hold my breath on that but hope they do. The One is a great device and 4.4.2 would make it even better.

This message was brought to you by the numbers 0 and 1

The One is a very nice device and I do have faith that they are trying to turn it around (there is nowhere for them to go but up really).

It's a tough call. I think HTC deserves credit for saying ANYTHING. They could have just let you all complain and wonder. I own a Samsung galaxy s3 and while I would bet $ it'll get kit Kat (official or not) Samsung hasn't confirmed it. HTC it being open and honest and they deserve credit whereas Samsung is the only company I know of that will release kit Kat to a non nexus 2012 device. You want honestly go to HTC, you want life for your device for a while to come, go Samsung. You want no headaches at all (regarding updates that is), shut up and buy a nexus

Posted via Android Central App

Samsung is MILES better than HTC at updates even tho they don't communicate.In fact Samsung is the closest you can get to getting the Nexus timeline for updates

Posted via Android Central App from Nexus 7 2013

Sometimes, I just skip the article and go straight to the comments. It's more entertaining that way. When it comes to bashing htc, I think there are no equal.

I think HTC is great and I really don't think it's their fault I think it's the carriers fault

Posted from my LG G2

A couple of weeks is not that much. HTC has been doing great on delivering updates to the One.

Carriers always drop the ball on this as their "testing" (much more like updating theo bloat to work with the OTA). They are the ones stalling updates for Android and Windows Phone. OEMs should take a stand in this matter.

The US Unlocked/Developer phones received 4.4.0 at the end of November and the first days December. I think the 4.4.2 OTA will be pushed in advance to these phones before the carrier/branded models. If it's not, I guess we owners of the unlocked/dev phones will wait a couple of weeks for it to arrive.

I am happy with my AT$T HTC One, but i will undoubtedly never again get a phone that is not controlled by any of the major carriers for as long as i have to wait for carriers to say its "ok" for me to get an update.

HTC is really lagging. They are acting like a "B" development company instead of an "A". They know how the public feels and especially their die-hard customers. So they keep coming back with the same reasons/excuses ,"We need more time". If you ask me they have had plenty of time. Crack the whip and stop being the nice guy. Push those cellphone companies a little harder. If you let them control you you will never be at the top again.

Posted via Android Central App

HTC screwed up on this. I don't know why people are making excuses. HTC knows the process for getting updates to the customer's phone. They even put out that infographic on it. It kinda looks like they put that out, not for transparency, but so they would have an excuse when the update came out late. They can just point at the carriers and say its their fault, and it looks like some people are buying it. And if it was just one carrier that was delaying it, I could buy that, but its all of them. If all the carriers are delayed, then its something that HTC screwed up. So not only are they not keeping their word on timing(again) but they are showing that they can't competently complete an upgrade. Not good for a campany that is only a few steps away from death's door.

This is why I am now faced with one of two choices...go back to iPhone for reliability in updates and stay with Verizon or switch back to AT&T so I can use an unlocked device. Or, I can just keep what I've got and root the damned things as soon as I can find a way to do that with a Mac without bricking my device.

Posted via Android Central App

It's pretty easy to unlock/root with a Mac. You have to do it from the terminal, since most of the "one-click root" programs are Windows-only, but I've done it a bunch of times without screwing anything up too badly.

And keep in mind that even if you blow it, it's actually very hard to "brick" a device. The worst you're likely to do (unless you try to flash an incompatible bootloader or something) is get it stuck in an endless boot loop, which you can fix by just going back to the beginning of the process and re-doing everything correctly.

The forums here and over at xda are really helpful if you're a command line beginner.

HTC must have known weeks ago they would miss their date of promised delivery. Rather than wait until three days before their self-imposed deadline, I would have had a lot more respect for them if they had made this announcement a couple of weeks ago. Also, can anyone tell me why I should want this update, given that adobe Flash will no longer work? I utilize a number of Flash-enabled web sites for my work via my Sprint HTC One, and am not quite seeing the benefit of going to Kit Kat. Lastly, as soon as I heard the news of delay, I immediately thought Palm. HTC, if you are listening, please do not follow in the footsteps of HP/Palm, and not deliver things as promised! Look what happened to them!

Posted via Android Central App

If you believe that Palm's demise was due to updates, then I don't know what else to say. Palm wasn't using Android, which means they didn't have a bunch of update whiners to cater to. Tell me the logic in them announcing that the update would be delayed before they even deliver to the carriers.

Posted via Android Central App

Palm's demise had something to do with losing their user base as a result of not providing promised updates. A lot of people lost faith in the company. HTC looks like they are either incompetent in the sense that they underestimated the amount of time it would take the carriers to certify the update, or were lying in the first place about it being released by the end of January. Both senario makes them look like they don't know what is going on.

Posted via Android Central App

It's all a smokescreen on HTC's part. They still aren't being timely with their updates, as much as they would have consumers think so. The fact it has taken them well over a year to go from 4.1-4.3 on the EVO LTE, when rooted devices had had it when it launched is a joke.

Posted via Android Central App

Even though it doesn't help the situation that is upon us all. But I feel perhaps HTC USA should give all US One owners an incentive. Perhaps $50 Amazon gift card. That would provide people with something they can actually use then being something they can't. Perhaps a petition to get this rolling is in order?!

I vote YES

Posted via Android Central App

Have they done anything exemplary yet?? Just doing what other average smartphone manufacturer is doing. Gonna take a LOT to be a success again. The truth is that they are gonna go down.

posted with a galaxy note 3. h8ers gon' h8. live2win#swagface#switchedOn*_*

If you are surprised you are a sucker or a first time HTC owner. Still loving my S3.

Posted via Android Central App

oh come on! You still disbelieve the tweet from HTC on March 3? How dare you. Let me get that for you

"Once we’re closer to final software availability for the Inc 2, we’ll let you know. Thanks for your continued patience." -- HTC 3/3/13

Since they have not canceled it, it is still coming as promised.

I've been really looking forward to KitKat, but I can't say that I'm terribly disappointed about waiting 1-2 weeks more. In fact, I hope I'm happy with this update since I'm so satisfied with my One. I'm not sure of all of the changes, or which ones apply to the One, but I'm not a fan of the lighter dialer, for example, although that's minor.

Posted via AC App on HTC One

I doubt many mainstreamers will notice, and even fewer will care that there even IS an update. My daughter won't even notice.