Moto G5 Plus can't make emergency calls on Verizon's VoLTE service

If you own a Moto G5 Plus running on Verizon's network, this news is for you. In a recent post on Lenovo's support forum (opens in new tab), the company says it has identified a software issue that affects the Moto G5 Plus' ability to connect to 911 emergency services when using Verizon's Voice over LTE (VoLTE) service.

Obviously, this is a pretty big safety concern that needs to be addressed pronto. Lenovo is looking into the issue and plans to release a software update within the next week to fix the issue. But in the meantime, it recommends turning off Verizon's Enhanced 4G LTE Mode in the phone's settings:

  1. Tap Settings from the home screen or app drawer.
  2. Scroll down and tap the …More option.
  3. Tap Wireless & Network.
  4. Tap Cellular Networks.
  5. Ensure that Enhanced 4G LTE Mode is turned off.

By disabling the VoLTE feature, you will not be able to use voice and data at the same time, but you will be able to call 911 in case of an emergency. If you don't see the Enhanced 4G LTE Mode in your phone's settings, you may want to contact Verizon to check whether said features are activated on your plan.

Lenovo says they are committed to fixing this issue in a timely fashion. If you have a Moto G5 Plus and you're running on Verizon's 4G LTE network, you'll definitely want to go into your phone and switch off this setting, for now, then keep an eye out for next week's software update. Don't try calling 911 to see if your phone connects, unless you're dealing with an actual emergency — this should be common sense but we'll say it here anyways.

Marc Lagace was an Apps and Games Editor at Android Central between 2016 and 2020. You can reach out to him on Twitter [@spacelagace.

6 Comments
  • Word way to handle it. I work for a European operator and we have similar though less life threatening problems with Samsung's phones and volte. We 'solved' it by disabling volte based on handset used and forcing CSfallback until Samsung fixes the software bug.
    Isn't Verizon doing something similar to ensure calls are delivered?
  • wow. Didn't moto have issues with 911 and Band 12 LTE with T-mobile not too long ago?
  • Stuff like this is why I'm iffy on bringing unlocked phones to Verizon
  • Stuff like this is why I'm iffy about using Verizon.
  • And not just that. I realized that my X pure loses radio signal faster and get reconnected longer than Droid version. Also you don't get the features like WiFi calling. The top of my list is actual usability of the phone - connectivity and battery life. Sadly, non Verizon phones are inferior on their Network. I wanted to switch to att and then saw a lot of similar issues with those who bring factory unlocked devices. US carriers are the worst , period.
  • Just got the update. Not using Verizon, but nice to see Moto act quick on this