Verizon Fee

Score one for the good guys. Under a hail of bad PR and a report of the FCC getting involved, Verizon Wireless has killed plans to charge an extra $2 a month for some bill-paying methods. Verizon said it "made the decision in response to customer feedback about the plan, which was designed to improve the efficiency of those transactions."

“At Verizon, we take great care to listen to our customers. Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time,” said Dan Mead, president and chief executive officer of Verizon Wireless.

In a poll today on Android Central, a third of some 3,300 respondants said they were considering leaving Verizon over the proposed $2 fee. More than another third planned on using one of the bill paying options that would have avoided the fee.

Source: Verizon; via Phone Scoop

 

Reader comments

Verizon nixes planned $2 fee for some bill-payment methods

58 Comments

If only people and the FCC got together and protested like this about the bigger carrier issues (and not just when it's a small $2 fee)...

Actually, I doubt any of this falls under the purview of the FCC. If its not concerning the use of a radio or wire transmission they have very little authority.

Verizon was worried that a different F' letter agency with power over trade and banking would get involved rather than grandstanding by the FCC.

They also might be worried about the provisions of the 700mhz spectrum licenses they signed and their continued violation of those terms.

It was an issue regarding the right of a company (any company) to charge a convenience fee for using credit cards, this wasn't a PR related choice on their part, believe me.

[Verizon] may get a better response from consumers if they bundle services under one fee, so that no single service seems overpriced

That's exactly what will happen. People complain, so now everyone will pay for it even if you would not have been charged this before. Thanks :-\

Well, here's hoping they do the right thing and just increase the late fee. It seem like the whole point of this was to use a stick to get people to sign up for the autopay and since that can use any payment form I'd have to assume it was to deal with too many people paying late. The way to really deal with that is to increase the late fee. Here's hoping they do the right thing.

Well I don't do Autopay. Sh*t happens sometimes and I may not be able to pay the bill on time. I call and make an arrangement to pay it at a later date.

They've made the mistake of awaking the feds. Any other attention-drawing moves (increases) might cause even more unwanted attention. I'm just sayin'.

It's nice to know when people are informed things can change. We don't need someone to promise change when we already have the power to change things.

They will just find another way to get that $2 (if not more) next time. All they have to say is that it's "LTE related." Verizon customers will pay whatever plus leave a tip had they said that it was for "Outage Prevention on the Most Reliable Network."

The FCC threat of scrutiny had much more to do with their reversal than any customer complaints received. Those complaints are usually filed in the trash.

Again, 100% wrong.
FCC has ho authority over billing practices. FTC, maybe, but not FCC.

Verizon saw what happened to the big banks and decided that they did not need the egg on their face. Add the billing to the crappy LTE service of late and the outages and the consumer backlash and they just decided now was not the time. It was probably a bean-counter decision to charge the fees, and a PR decision to cancel them.

The FCC is toothless in this matter.

Actually, you are 100% wrong friend.

The FCC has direct regulatory authority over wire transfers like with say, oh, credit cards. That is shared responsibility between FCC, FTC, & DOJ & either agency, under federal law, can initiate an investigation.

You or I may not like it or agree with it, but it is the law. Feel free to fact check me. It's in the federal register under communications by laws.

That has nothing to do with the case at hand, and the meaning of wire transfers does not include web payments or credit card purchases. Western Union, maybe but not Verizon. Do your own fact checking.

That has nothing to do with the case at hand, and the meaning of wire transfers does not include web payments or credit card purchases. Western Union, maybe but not Verizon. Do your own fact checking.

Actually since I work in the financial sector I'm well aware of the laws. The offer of fact checking was simply to assure you, & now everyone else who reads this, that you don't know what you are talking about. Thanks for the advice.

And yes wire transfers & credit cards/debit cards/gift cards/internet payments & transactions are under FCC jurisdiction because like I told you they all, as well as the internet, go thru communication based protocols. ALL of your monetary transactions are DIRECTLY under the purview of the 3 agencies I mentioned above.

I work for a state owned credit union soooooooo... I think I'm qualified to say I know what I'm talking about. I was fairly polite but since you wanted to be a jerk there you go jr.

I think you're wrong a little because AT&T has a $5.00 fee that can be assoiciated with going in to a store and paying with a rep...but I've never been charged that....maybe I'm wrong for saying you're wrong...maybe not.

When the government starts looking into things, it's a good idea to back up. Who knows what might be lurking in the shadows? Smart move Verizon.

Verizon: OK since we need to back down and not charge customers the fee to pay their bill, we need to find another way to screw over our customers so we can make more money for doing nothing. We already charge the most out of all carriers for our service, we already charge a $100 dollar premium for our handsets over all other carriers. Hmmmm

OK let's charge a fee every time our customers need to call customers care.

Problem solved.

Great...now what am I going to do with this jar of quarters and dimes I was gonna use to pay my bill....

I think this had little to do with customer feedback. I'd imagine if it weren't for the FCC, Verizon would not have taken this step back.

Its been fun following this story with my unlimited data from Sprint.... Ya better believe if Big Red wants its $2, its gonna get it. Ive been saying it for years...corrupt and greed with 80 million on their knees takin it to the face lol.... Not this guy.

Same here, but wish the FCC would do ghe same with the $10 4g fee on Sprint.

Over the past year and a half, I've been able to use 4g exactly once. Yes, yeah, we know they changed it to a "smartphone fee", but that was just a lie. They are forcing us to pay through the nose for their failed wimax network.

Exactly. Smartphone fee my ass. I got no service at my job so I was kinda forced to leave Sprint for Verizon :-/

Unfortunately, they will get their $2 and probably more in the way of plan price increases or lower services (data plans, less minutes. One way or another they'll get YOUR money.

I came here to say just this. They'll just get my two bucks (and probably more) in a way that I can't find an easy loophole to get out of.

Really ! a third would leave instead of paying a different way?? go ahead and go, maybe my 4g will get better with less people!!

“At Verizon, we take great care to listen to our customers. Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time,” said Dan Mead, president and chief executive officer of Verizon Wireless, NOW WE NEED TO THINK ON AN OTHER WAY TO SCREW YOU CUSTOMERS.

So Verizon announces a plan for a $2 fee for paying bills and they get hammered. Verizon then announces that they are cancelling their plan for a $2 fee for paying bills, and...yep...they get hammered.

Gotta love this country.

Whether or not it was due to the FCC or customer complaints, it is not up to the US government to get involved. Our government is getting into everybody's business. I understand a control of the airwaves but I'm pissed off they would even consider getting involved with a pricing or billing practice.
And this idea of an addition 2 bucks for payment via credit card or via the phone (which is also via a credit card or a debit card) is not knew. Years ago when I lived in MI some of the utility companies had the same policy as did a few other companies. Pay with a credit or debit card, get charged an extra fee (which is reasonable to me since that means the company has to pay a fee for me to use it), but pay via an electronic check or via by mail, no extra charge.

Regardless, the most important thing to remember is the government is getting into areas they have no business in and need to keep their nose out of the billing practices of companies, so long as those practices are no discriminatory to a class of people.

Thanks for realizing that we shouldn't have to pay you to pay you. You already nickel and dime us enough. 1.99 detailed billing anyone?... I'm starting to think that they intended to back off in the first place to try to crrate the illusion that they're a business that cares about it's customers. We cried for a Nexus and we got a "Droid Prime" that has Verizon branding, which kills the debate that it's Google's phone.

The FCC is comprised of different Bureaus within the agency and one of those are The Bureau of Consumer and Government affairs. They develop and implement FCC consumer protection policies.

Consumer protection consists of laws and organizations designed to ensure the rights of consumers as well as fair trade competition and the free flow of truthful information in the marketplace. The laws are designed to prevent businesses that engage in fraud or specified unfair practices from gaining an advantage over competitors and may provide additional protection for the weak and those unable to take care of themselves. Consumer protection laws are a form of government regulation which aim to protect the rights of consumers. Consumer protection is linked to the idea of "consumer rights" (that consumers have various rights as consumers), and to the formation of consumer organizations, which help consumers make better choices in the marketplace and get help with consumer complaints.

So in other words the FCC can get involved in Verizon's decisions.

This was a potential sex scandal... Verizon wanted more money for all the people they screw each month..."Can you feel it now? "... LOL

I wonder if AT&T customers speak up like this.. I know when they do on the wireless forum, the goon-mods either censor or remove such comments altogether.