Before we moved over to the G1 & T-Mobile, we were AT&T users. So imagine our shock when we first called into T-Mobile customer service to ask some basic questions regarding the G1. The T-Mobile people were just. so. nice.
A lot of people make a big deal about T-Mobile's excellent customer service and we tend to agree with them, T-Mobile really goes the extra mile in making their customer service warm and helpful. So color us surprised when we heard that T-Mobile wasn't tops in customer service last year, falling to #2 behind Verizon. But this year, they re-claimed their throne at the top of the customer service according top JD Power & Associates [via BGR]:
T-Mobile ranked highest among all wireless providers in Overall Customer Care Performance, above all its competitors and significantly ahead of the industry average. In interactions between consumers and customer care representatives, T-Mobile ranked significantly above the industry average. T-Mobile ranked highest in online customer service and walk-in interactions at retail stores. T-Mobile scored well above other wireless carriers and the industry average with the lowest average hold times.
So though T-Mobile definitely lacks in the realm of 3G, they treat their customers right. What do you guys think? Does T-Mobile deserve such high marks for their customer service?
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