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Here's how you can keep T-Mobile from sharing your data

Neon T Hill Tower
Neon T Hill Tower (Image credit: T-Mobile)

When it comes to wireless carriers in the U.S., T-Mobile has built a reputation for doing things a little differently than its rivals. Often, the plans and promotions pushed by the "un-carrier" have earned praise and admiration from customers and commentators, but a new move by the communications company isn't being seen in such a positive light. According to a recent report, T-Mobile has updated its privacy policy and will now automatically share customer web and app data with third-party advertisers. If this leaves a sour taste in your mouth, you do have options — for the time being. We'll show you how to opt out of T-Mobile's data sharing policy so that your carrier doesn't monetize your online behavior.

How to keep T-Mobile from sharing your data from the T-Mobile app

  1. Open the T-Mobile app on your Android device.
  2. Tap on the More tab in the bottom right corner.
  3. Tap on Advertising & Analytics.
  4. Note: You will need to opt out separately for each number listed on your account.
  5. Tap to toggle off the setting for Use my data for analytics and reporting.
  6. Tap to toggle off the setting for Use my data to make ads more relevant to me.Source: Android Central

How to keep T-Mobile from sharing your data on the web

The steps to opt out on the web are essentially the same as those from within the T-Mobile mobile app.

  1. Log-in to your T-Mobile account from a web browser.
  2. Click on your name or profile in the top right corner.
  3. Click on Privacy & Notifications.

Source: Android Central (Image credit: Source: Android Central)
  1. Click on Advertising & Analytics.

Source: Android Central (Image credit: Source: Android Central)
  1. Note: You will need to opt-out separately for each number listed on your account.
  2. Click to toggle off the setting for Use my data for analytics and reporting.
  3. Click to toggle off the setting for Use my data to make ads more relevant to me.Source: Android Central

Don't think that just because you're a former Sprint customer that you're immune to this new policy, for it affects you too. At the time of this writing, Sprint customers will have to call customer support through the Contact Us form on Sprint's website, or send an email to privacy@t-mobie.com. Metro by T-Mobile customers can follow similar steps as listed above from their account profile. The only folks who are currently exempt are those who access T-Mobile's network through a Google Fi plan.

While you make this change, it might be a good time to review your T-Mobile account to make sure that you're on the best possible plan for you. T-Mobile recently updated its Magenta plans, replacing Magenta Plus with Magenta Max, and we have an article that explains everything you need to know about the update.

Of course, if you feel like the time is right for a break with T-Mobile, you can always check our list of the best wireless carriers and best MVNO cariers.'

If you decide to update your account settings, be sure to do so before April 26, 2021. After that point, you may no longer be able to do so (at least, not easily).

Jeramy is proud to help *Keep Austin Weird* and loves hiking in the hill country of central Texas with a breakfast taco in each hand. When he's not writing about smart home gadgets and wearables, he's defending his relationship with his smart voice assistants to his family. You can follow him on Twitter at @jeramyutgw.

5 Comments
  • The T-mobile app referenced in the article is not working on my phone as it appears to be busy. Calling T-mobile ini help what so ever. s
  • What about the Sprint customers? I tried to update this setting from my Sprint account, but couldn't do it. Does this apply to us? What should we do?
  • Great question. Based on what I could find on T-Mobile's customer support site, it appears that (for now), Sprint customers will have to call T-Mobile directly to opt-out of data sharing for advertising purposes. "Sprint customers and non-customers may opt out of Sprint marketing communications by calling us at a telephone number listed under the Contact Us section on sprint.com, or by sending an email to privacy@T‑Mobile.com. If you contact us by mail, please include your name, address, and all telephone numbers (10-digits) and e-mail addresses you want included on our do-not-contact list. If your information changes, please notify us of the new name, addresses, and telephone number(s). If you are a Sprint customer, please also include the account holder’s name and account number."
  • I would also like to know about the Sprint customers, if this effects them and how to opt out
  • Please see response above.