What damages does the Quest 2 warranty cover?
Meta will replace your Oculus Quest or Meta Quest 2 with a new or refurbished device — or refund you either a partial or full price of the headset — if you provide proof of a manufacturer's defect. But the included limited warranty doesn't cover accidental or cosmetic damage and only lasts a year. For the best, longest-lasting coverage, you'll want to pay for the Meta Warranty Plus package.
Meta Quest 2 limited warranty explained
The Oculus Quest 2 comes with a one-year limited warranty, assuming you bought it from an official retailer or directly from Meta; in the EU, if you bought the headset before April 25, 2022, you'll actually get a two-year warranty.
On that note, your terms will differ depending on when you bought the headset and which country you live in, so we'll link to the general Meta warranties page so you can find any specific information you need. Below, we'll focus on what you can generally expect from the Oculus Quest 2 warranty.
During your one-year grace period, the warranty covers "defects in materials and workmanship of the Meta product(s) contained in the original packaging," which includes the headset, Touch controllers, and any other accessories.
The limited Quest 2 warranty doesn't cover the following:
- "Normal wear and tear" (discoloration, stretching) or "cosmetic damage" (scratches, dents).
- "Damage caused by misuse, accident...exposure to liquid, food or other contaminants...neglect, improper or unauthorized repair or other modification, tampering, or use with unsuitable hardware, software, services or third-party item(s).
- Reduced battery capacity over time "unless such failure has occurred due to a defect in materials or workmanship."
- "Used or resold products, except with respect to covered Refurbished Products...purchased or supplied directly from Meta or an authorized retailer."
It's honestly quite simple: the limited warranty doesn't cover any damage caused by you. It also only applies to Quest 2 headsets bought officially from known retailers, whether new or refurbished.
Meta did recall its Quest 2 headsets due to its notorious foam face cover, which caused contact dermatitis for plenty of users. Now Meta ships a silicone face cover in the box with new headsets, but we still recommend buying one of the best Quest 2 face covers as they can improve comfort and help guard against lens fogging.
Otherwise, we haven't heard of any common manufacturer issues except for some battery life concerns, but the limited warranty specifically says that battery drain isn't covered unless the battery is truly defective from the start.
Should you run into any hardware defects out of the Quest 2 box, contact Meta Quest Support at that link. Once they confirm you have an issue that falls into their purview, you'll be sent a pre-paid return shipping label; you must send back everything that came inside the box originally, including accessories. Meta will then either refund you or send you a new headset within 8–12 business days.
Should you buy the Quest 2 Warranty Plus?
If you're considering buying the Oculus Quest 2 or just bought it, you can add a Meta Warranty Plus plan when you buy it or within 60 days of purchase. In exchange, you get two years of coverage instead of just one and coverage for accidental damage.
Specifically, Meta says its Warranty Plus covers "unexpected and unintentional mishandling during normal usage, such as accidental drops or liquid spills or submersions." It also covers damage from "power surges," which may or may not be covered by the limited warranty.
Meta notes that you'll need to provide "an explanation of where, when, and how the accidental damage occurred, including a detailed description of the fortuitous event. Failure to provide this information may result in claim denial." Meta still won't cover "abnormal or improper use, abuse, misuse, neglect, or any other use," so damage caused by intentional Quest 2 modding still won't be covered.
The Quest 2 Warranty Plus costs $60 for a new device or $55 for a refurbished device; you can also pay $160 to cover the Meta Quest Pro, which is a costly investment that's worth protecting. You may just want to invest that money in a Quest 2 case instead and keep your headset protected in-between play sessions; but you may prefer the peace of mind that a warranty brings.
We suspect that the Meta Quest 3 will also have the option to buy a Warranty Plus upfront when it launches later this year. So if you have a damaged Quest 2 that's not covered by your limited warranty, you'll have a chance to think ahead with the next generation.
The next stage of VR
The Oculus Quest 2 is the newest all-in-one VR device to take your gaming on the go. The best VR headset available today, it has hundreds of standalone games you can enjoy without being tethered to a PC. Just make sure not to damage it, since your warranty might not cover it!
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Michael spent years freelancing on every tech topic under the sun before settling down on the real exciting stuff: virtual reality, fitness wearables, gaming, and how tech intersects with our world. He's a semi-reformed Apple-to-Android user who loves running, D&D, and Star Wars. Find him on Twitter at @Michael_L_Hicks.