T-Mobile had the highest customer satisfaction in 2017 of all U.S. carriers
T-Mobile frequently boasts that it's the best choice for customers in the United States who don't like getting screwed over by AT&T, Sprint, and Verizon, and thanks to new surveys (opens in new tab), the Un-Carrier now has proof that it can talk the talk and walk the walk.
HarrisX and research firm YouGov BrandIndex surveyed numerous T-Mobile customers, and both firms discovered that T-Mobile customers were the most satisfied compared to any other major carrier in the U.S.
When looking at HarrisX's findings, it's shown that of the 360,000 wireless customers that were surveyed, the majority of them were most satisfied and likely to recommend T-Mobile over the rest of the competition. YouGov BrandIndex didn't dive into likeness to recommend, but its findings also show that customers were most satisfied with T-Mobile throughout 2017.
In addition to these numbers, T-Mobile also announced that it's expanded its LTE network to cover a total of 322 million people. That's an increase of 7 million compared to the 315 million covered individuals a year ago, and throughout 2018, T-Mobile says it'll be focused on releasing more phones that support its ultra-fast 600 MHz bands.
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Joe Maring was a Senior Editor for Android Central between 2017 and 2021. You can reach him on Twitter at @JoeMaring1.
Notice, I did not generalize so I'm unable to speak for the remainder of their coverage.
My 1st choice was my 1st service thru Nextel. After they were bought by Sprint they went WAY down my list. With T Mobile the customer service started out ok to pretty good. Within 6 months it had started getting worse and worse to the point of you could not believe or trust anyone you talked to. It was a crap shoot witj techinical support. If you got a good tech support you could not be asured the next one gave a flying fat rats @$$ or not. Then the worst experience was with at&t. Started out a mess and kept getting worse. Order a phone get a tablet purchased that you did not want. By one Get one free was crazy. 1st phone was a good phone. S7 edge the 2nd one had been used and repackaged. It had 2 phone numbers I found hidden in some file along with photos of someones car and condo. When I sent this information in with pictures they denied it was the new phone they had sent me. Offered to replace a NEW $800.00 phone with a refurbished phone. Changed the structure of my contract and expected me to pay it. I. offered them their used phone back and the other 2 phones back. But that was not acceptable. They got told where to go and how to get there.
NOW I HAVE BOOST. Sprint carrier without the arrogant holier than thou attitude when you call for help. I will have to give them a peroid of time b4 eye make a sollid evaluation but for now they are the top phone service on my list. I could be wrong. Only time will tell.