Skip to main content

How to fix a broken Galaxy S7 edge screen

Chances are you will break the screen on your phone one day. If it hasn't happened to you yet, you have it to look forward to. They're glass — which is pretty fragile — and we carry them around all day every day in our pocket or bag or even in our hand. No matter how careful you are, your phone is bumped and squished and dropped. If you break the screen on your Samsung Galaxy S7 edge you'll want to get it fixed. Here's what you need to know about repairing or replacing the screen.

Get a good screen protector

If the display is badly scratched or has hairline cracks but still works, you can usually get away with covering the whole screen with a good glass screen protector. Think of this as a way to delay the inevitable worsening of cracks in the glass or damage to the actual display. Over time, the cracks will get bigger and those dark pixels will expand, but a glass screen protector will really slow things down and gives you a smooth surface while you're waiting.

Finding a glass screen protector that fits the Galaxy S7 edge well can be difficult. It took a while for them to hit the market, and a good many of them have horrible reviews or have been discontinued. The problem is the curved edge and curving a new piece of glass to fit it perfectly while still being easy to apply. Luckily, there is one that most people seem to love.

See the Zagg Glass Curve (opens in new tab)

Getting it repaired

This is the route that most of us will take. Having people who know what they're doing when it comes to taking expensive phones apart is generally a wise decision. But finding the right people to do the repair can be a little tricky.

If anyone besides Samsung fixes your phone you'll lose your warranty and water resistance.

The first thing to do is take it back to the place you bought it from and see what they have to say. For most of us in North America, that means a carrier store. No matter the carrier, they will be able to help get the phone repaired or replaced under insurance or a warranty. They can start the official repair process, and even if they need you to call Samsung yourself it's smart to have a record of talking to the folks whose name is on the device first. Be sure to mention any warranty from your credit card or third party program, and let them know if you or purchased the Samsung Protection Plus package.

If you bought your phone outright, you're going to be mostly on your own here. Don't worry, that's not a big deal in this case. Get things started by starting a repair ticket at Samsung.com (opens in new tab) or calling Samsung customer service at 1-800-SAMSUNG (726-7864). They'll get the paperwork started and tell you where and how to send your phone to them, give you an estimate of the cost and let you know approximately how long it's going to take. Generally, it costs about $250 and takes 14 days. The web is full of folks with horror stories, but those aren't the rule and you likely won't have any surprises if you send it off to Samsung.

There are also plenty of other places that repair Samsung screens, and there's a good chance you even have one within driving distance. There are also some good nationwide options for people in the United States, and we can recommend two:

  • UBREAKIFIX is a well-known company that has both walk-in and mail-in service. Visit their website to see if you have a local store or your options for sending it in. This is also the company Google uses for their Pixel repairs for Project Fi insured phones.
  • Office Depot (opens in new tab) has a lot of locations that do phone repairs for Samsung phones. Their work has a full one-year warranty and they offer a price match guarantee with same-day service in many cases. They don't handle mail-in repairs, but it's worth a look to see if you have one of their repair centers in driving distance.

If you decide to go local, ask around and see which service the local phone reps at your carrier store use. Also, make sure you get a confirmation of any guarantee and warranty up front and in writing from any place that's going to take your phone apart. Most local "fix it" centers for cell phones have a person or two who is pretty good at doing things like fixing screens, but it's always better to be sure of everything in advance.

Do it yourself

If you've got the know-how and the patience, you can repair the screen on your GS7 edge yourself though we don't recommend it. Like most newer phones, the Galaxy S7 edge isn't very repair-friendly but the display can be worked free of the adhesive.

We're not saying it's easy. There's always the chance you'll break something else taking a phone apart or that you won't be able to get it back together again. You'll need to start from the back and disassemble everything between the back cover and the display, including removing the mainboard itself.

There are plenty of in-depth tutorials about changing your GS7 edge screen on YouTube. You should start with Jerry Rig Everything's video where he repairs the screen and charging port.

You can pick up a kit that includes the complete digitizer and screen assembly if you want to try and do this yourself. It's not cheap (at the time of this writing it lists for $274.99) but doing it yourself does mean you don't have to send your phone off and wait.

See at FixEZ

Have questions?

Do you have questions about getting your screen repaired? Or if you know of a good repair option in your neck of the woods, or can tell us how your repair went we'd love to hear it!

Jerry Hildenbrand
Senior Editor — Google Ecosystem

Jerry is an amateur woodworker and struggling shade tree mechanic. There's nothing he can't take apart, but many things he can't reassemble. You'll find him writing and speaking his loud opinion on Android Central and occasionally on Twitter.

14 Comments
  • My suggestion, buy the insurance from your carrier. Pay the deductible, get a like-new refurbished phone..move on. Or, set aside $20 a month "In Case" fund for out of warranty repairs or loss of the device.
  • Your second recommendation is spot on. Your first, not so much. The deductible for an S7 Edge broken screen repair is $150. At that price why throw away a monthly premium? The insurance will only save you $100 but after how many months of paying every month? Might as well just set aside cash every month and when the inevitable happens to come along pay for the repair cash.
  • The closest Office Depot store to NYC that does phone repair is in MD?
  • Many credit card companies have cell phone protection included for free. I pay my bill with my Wells Fargo credit card and I am protected from damage or theft to my phone. Check with your credit card company.
  • I don't think getting Samsung screens replaced is to difficult in the UK, possibly with the exception of the edge screens. I would rather see these article for other makes of phone which might prove more difficult to get replaced.
  • I have my Galaxy S7 Edge for about 9 months, and since short my screen is showing a pink vertical line on the right side of the screen. My phone never dropped and i don't have any damage to the metal rim. I haven't gone to my carrier yet but should this hardware defect be considered as a factory error? I really don't want to pay for a new screen.....
  • I had this happen 4 months ago..... then a week later the mother board went out. Sprint seen it away and had it back in 4 days, didn't cost a thing. Hopefully you have a used phone? The loaner one they give you is a pile of yah. And if you break that one you gotta buy it. Anyway sorting Gabe me a Tab A four free for the hassle
  • "No matter the carrier, they will be able to help get the phone repaired or replaced under insurance or a warranty. " Warrnty? For a cracked screen? I think the author of this piece is cracked.
  • weird, my previous comment was deleted. Can we get confirmation from AC that samsung is doing non warranty repairs, such as replacing the screen? Their repair centers say that they don't. Currently the ONLY way to have the screen replaced is via third party, which voids the Samsung warranty....
  • Good tips on how to go about fixing a broken Galaxy S7 edge screen..!
  • this my personal solution lol i bought the device and two days after it broken... Now I have decided to buy a rugged phone, i bought an AGM x1 and i am very happy. No screen protector, no insurence and the performance are very good
  • Rugged is the way to go! the S7 Active was way better but the price threw me off... then i saw an AGM publicity around the web . I went to AGM and i just ordered an AGM A8... it looks great for his price (149) so i am hoping for the best :)
  • The only problem there is You don't have the best phone on the market. "SAMSUNG S7 EDGE"
  • As suggested I have called the Customer Service at Samsung, they have been very helpful with the overall process. They charged me $270 (inclusive of taxes) and an estimated of 9-11 Business Days.