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Providers have to give you a month's notice, but you can still leave under new guidelines

Score one for UK consumers, as Ofcom the UK communications industry regulator has stepped in and declared that anyone hit by a mid-contract price hike should be allowed to leave. The new guidelines come into effect tomorrow, January 23. 

From tomorrow, consumers and small businesses taking out new landline, broadband or mobile contracts should be allowed to exit them without penalty if their provider increases the monthly subscription price agreed at the point of sale. This follows an Ofcom review into the fairness of contract price terms. This found that many consumers, in particular, were caught unawares by price rises in what they believed to be fixed price contracts.

A few of the UK carriers have implemented price increases in recent times, and while the monthly increases were small, we weren't given a choice over whether or not we were happy to pay. Sadly, it only applies to contracts taken out from tomorrow, so for those of us still signed in to one, we're stuck for the time being. But at least things are starting to swing back in our favor a little. 

To read the new guidelines in full, hit up the source link below. 

Source: Ofcom

There are 11 comments

TLB69 says:

Good job UK communications

Sent from my Note 3 rockin Jelly Bean 4.3

Glad to see the regulators have sided with the consumers.

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Posted from my "Gift from God" Note 3, my "God-Given" iPad Mini 2, or my "Risen" Samsung Chromebook.

Mighty_Red says:

Am pleased with this, nothing is worse than choosing a contract based on what it offers, only to have it changed later down the line when it suits the carrier.

By all means raise the price/change the allowances once the initial contract is over but then at least the customer has a choice of whether to accept the new terms or not.

If they are worried about their costs going up then it's their fault for offering such long contracts and they should reduce the length back to 12-18 months to reduce their exposure. Of course they won't do this since they make so much more money by holding us to the said 2 year contracts!

On the other hand, what we will probably find is that all contracts (on all carriers) will suddenly go up for a couple of pounds to cover this! Grrrr

Pseu says:

"This found that many consumers, in particular, were caught unawares by price rises in what they believed to be fixed price contracts."

Read your dang contracts, people.

worknman says:

In just about every contract you sign, there's usually a clause in there that says the company can change the terms at any time, and for any reason. Very anti-consumer.

Pseu says:

No. No there isn't.

rovex says:

Most UK networks already operate a policy that you can leave if they raise the price by more than inflation. I assume this changes that to ANY price hike at all.

A few years ago Orange messed up and raised prices by 0.1% to much, thousands left so they dropped the price very quickly. I got a free HTC Touch HD out if it!

Guys although this is good, if it explicitly says in the contact that the cost may rise then the network can still do it. So read the small print

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Robb Nunya says:

Changing the price mid-contract is a clear breach of contract. I'm surprised that the carriers thought they could get away with that.

mabr82 says:

Does this include line rental for broadband?

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