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HMD Global breaks promise to upgrade the Nokia 9 PureView to Android 11

Nokia 9 PureView
Nokia 9 PureView (Image credit: Android Central)

What you need to know

  • The promised Android 11 upgrade for the Nokia 9 PureView has been canceled.
  • HMD Global cites "incompatibilities between the camera and the software" for its decision.
  • In exchange, the company is offering a discount for the Nokia XR20 or another phone.

HMD Global promised to release three Android updates for the Nokia 9 PureView when the phone debuted in early 2019, running Android 9 Pie. But the company has confirmed that the upgrade is no longer happening.

In a statement (opens in new tab) posted on its website, the Finnish mobile phone manufacturer said it has canceled the Android 11 upgrade for the device over an issue between its camera and the OS. "Incompatibilities between the camera and the software would have led to a compromised experience that does not meet our high standards," HMD Global said.

As a quick recap, HMD's challenger to the best Android phones features a unique penta-lens system at the back comprising two color cameras, three monochrome cameras, and a time-of-flight sensor. The camera system is, of course, the phone's headline feature, so HMD's decision is understandable, though the explanation is not quite specific.

The phone received a stable Android 10 update in late 2019, and owners have had to wait this long to get their hands on Android 11. Despite the botched OS upgrade, HMD will continue to provide security patches to the device as promised.

HMD did not provide specifics about this inconsistency, but it is providing some solace to Nokia 9 PureView owners who have waited this long to upgrade to Android 11. HMD stated that PureView owners will receive a 50% discount on a Nokia XR20 or another device, though this will depend on the phone's regional availability.

The promotion is good until March 31, 2022. To obtain it, simply send HMD the necessary information about your Nokia 9 PureView and email address. You will then be emailed a discount code.

Nokia XR20 Ultrablue Render

Nokia XR20

The Nokia XR20 provides a software experience that is light years ahead of most competitors, as well as a frame that can withstand 5-foot drops or an hour underwater with no case.

Have you listened to this week's Android Central Podcast?

Android Central

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Jay Bonggolto always keeps a nose for news. He has been writing about consumer tech and apps for as long as he can remember, and he has used a variety of Android phones since falling in love with Jelly Bean. Send him a direct message via Twitter or LinkedIn.

4 Comments
  • No surprises there then !!!!!!!!
  • Well I suppose a broken update promise is way better that an update that causes the phone to work poorly.
  • I sold my Nokia 9, switched to Samsung and have never looked back...
  • Straight out of TCL playbook.