Verizon responds to inqury about LTE-enabled Nexus 7 activation issues

There's a bit of a fuss going on about Verizon and the new LTE Nexus 7. It seems that people are facing some difficulty getting the device activated on the carrier, and the back-and-forth is getting even more confusing. We reached out to Verizon, who just replied with an official response. In all its brevity:

This is not yet a device that is Verizon 4G LTE certified. We’ll let folks know when it's certified.

We're not exactly sure of any further details, but we do know that the Nexus 7 seems to be working just fine for those folks who have robbed another device of its SIM card. 

For now, it appears that there is no Verizon support at all for the tablet. We think that will change, and you can bet we're keeping an eye on this one.

Jerry Hildenbrand
Senior Editor — Google Ecosystem

Jerry is an amateur woodworker and struggling shade tree mechanic. There's nothing he can't take apart, but many things he can't reassemble. You'll find him writing and speaking his loud opinion on Android Central and occasionally on Twitter.

  • Get over yourself verizon! You let me buy this Q10! lol
  • I guess they've only had 4 months to get ready ... from the announcement, and presumably several months prior to that.
  • I hope they don't do this with the nexus 5. It will be the last day for Verizon with me. Posted via Android Central App
  • The Nexus 5 does not support Verizon, probably for this reason. The N5 only supports ATT, TMo, and Sprint in the US.
  • What are you talking about. The nexus phones are not cdma. They are only gsm so they won't work on sprint at all. Posted via Android Central App
  • I'll just leave this here...
  • I thought we were talking about the Nexus 5 not the LG G2?
  • oops let me leave this here.
  • You realize that the article you linked to above says the @evleaks tweet was wrong about it being a G2 and that he has conceded that the D820 is likely the Nexus 5, don't you? You haven't been correct in this entire thread...which is impressive in it's own right.
  • Multiple websites are showing every carriers bands except for Verizon's. Most sites are reporting that the cdma on the Nexus 5 could be linked to sprint because it does have lte bands the sprint uses. It really sucks to be a verizon customer and to be punished because of the network you use. In the end it is the customers that lose out, not the companies.
  • They didn't have the nexus 4 why do you think they would have a nexus 5? And why do you want the nexus anyways? Posted via Android Central App
  • Troll much? The list of reasons one would not want a Nexus is MUCH shorter. Non-removable storage or battery. Couldn't. Care. Less. Camera might have made that list for some, but I suspect the N5 will change that and my great to shitty shot ratio has been spot on with a Nexus S, Gnex, N4 as much as my the GS3/GN2 and iPhones.
  • typical vzw
    let's hope n5 (if also coming to vzw) has a smoother ride Posted via Android Central App
  • The N5 is not coming to Verizon.
  • Don't be so sure. The Nexus 5 hardware is compatible with Verizon's network and Verizon might be required to allow compatible devices work on their network. The Nexus 5 might not be sold by Verizon on contract but it is very possible that it will work if you buy it unlocked and put in a Verizon SIM card.
  • Can't say I'm surprised... VZW in action Posted via Android Central App
  • If you're still on Verizon, you should've been lubed up already. It's not like anyone ever equated Verizon with open and consumer friendly when it came to putting devices on its network.
  • "Should have been lubed up already" - Lawl Posted via Android Central App
  • This man speaks truth! Posted via Android Central App
  • VZW built their LTE network on spectrum that mandates the network be open access. I am more than willing to have an argument with a low level rep (that I will ultimately win) to gain access to the best LTE network. Ultimately it is VZW who should be lubing up.
  • Hahaha no. They haven't used the aws spectrum for LTE yet. Sorry. Posted via Android Central App
  • Hahaha yes. This has nothing to do with AWS. The open network requirement is on the 700 MHz spectrum. Stop posting misinformation everywhere.
  • +1 Posted via App
  • And you think Verizon gives a shite? You poor fool, you deserve the reaming and sorry excuse for customer service that VZW dishes out. When you dance with the red devil, you're gonna get burned.
  • If you have to deal with your carrier's customer service so often that how polite they are matters so much to you then I think you are the one getting burned. I pay a fixed rate, I get access to the best network in the US. Period. Not sure why some of you have such dramatic dealings with your carriers. If a phone comes out that I can't get on VZW that is compelling enough (which the nexus 5 may or may not be) maybe I'll think about putting up with a lower quality carrier. Until then I am perfectly happy with my gnex that still runs the latest OS just fine.
  • If you have to have an argument with a rep to get your device activated, your carrier sucks. Period. I've never had a problem on StraightTalk, nor on Sprint before that. No network is worth the bloatware, restricted services, nickle and diming and outrageous prices and policies of VZW. VZW is pretty much the personification of what's wrong with the American wireless industry.
  • And BTW yes, I do think VZW gives a shite. Why do you think they tried to sue the FCC (and failed). Stay at home.
  • So, per the link in the forums, the tech support explanation cited by the member seems to indicate that they're willfully violating their FCC agreement because they procrastinated setting up their system ... should we expect this to be fixed by time VOLTE is the only service they have?
  • Can't wait to ditch vzw in December! It's stuff like this that drives loyal customers away. A Nexus 5 on T-mo is in my future! And I'm taking my other 3 lines with me!
  • Good luck trying to make a phone call. Lol. Posted via Android Central App
  • You use a smartphone to make phone calls?
  • Well if you can't make a phone call you can't use data.
  • Depends on your location which service you go with. I previously had tmobile and service was great until I moved. You just have to find whats best for you. But clearly millions of people are able to make phone calls with tmobile. If not they wouldnt even be one of the big 4....
  • Right, none of T-Mobile's subscribers can make phone calls... Not everyone lives in trailer parks in bufu nowhere like you do.
  • I live in the San Francisco bay area which sure isn't a "trailer park in bufu nowhere" and there are many places in this area where T-Mobile don't get a signal.
  • Looks like I lucked out. I had read messages about some people getting lucky going into Verizon stores and having them activate it. I was able to get to a store associate who really work hard at it. She put a SIM in and had to do a lot of computer stuff, but ultimately got it going. So far working flawlessly. :)
  • Its better than. What they have been telling Tech and Google Evangelist and blogger Jeff Jarvis. He has been on a tirade against them today about it. Posted via Android Central App
  • I think this would be a similar issue for a Verizon Nexus. A device not sold directly by Verizon being certified would end up having issues with it being released at the same time as the other variants.
  • Yeah, however I believe with LTE devices Verizon is required to allow any and all devices that are capable of working on their network to work without causing any roadblocks (per the requirement when they bought the 700MHz spectrum during the FCC auction.) Posted via Android Central App
  • That obviously doesn't stop them from playing their "network certification" card. Verizon is the largest corporation of trolls & douchebags on the planet.
  • No they have started using the aws band yet. Posted via Android Central App
  • Dude, just shut up. Aws spectrum has nothing to do with it. This is about a violation of FCC protocols to aloe open access to it's LTE network. If you can't actually contribute useful information, just stop. Posted via Android Central App
  • No wonder google didn't release a Verizon Nexus 4. I hope Verizon never gets nexus devices. I would rather switch carriers. Screw Verizon. Wait. They are the only ones that offer coverage at home for me. Never mind Verizon. I didn't mean it. LOL. Posted via Android Central App
  • Yep that's where I am too. Need service at home so Verizon it is...
  • This logic seems backwards to me.. You are angry that the nexus doesn't work on VZW so therefore you hope VZW never gets a nexus? 700MHz is open spectrum. Just be patient. When VoLTE happens there will be a single nexus that works on all carriers. Right now the 3G voice network is the ball and chain on VZW.
  • This has less to do with VoLTE or CDMA or anything else. It is just VZW being a dick as usual. See: The same single Nexus 5 that supports ATT and TMo will also support Sprint LTE and CDMA. VZW will find a loophole in the provisions (just like they are now), or get them changed before they roll out VoLTE, nothing will change as long as they can help it.
  • Where are you getting your information. Why do you think the nexus 5 will be cdma? Posted via Android Central App
  • The FCC's information, provided by Google and LG, clearly says so. Posted via Android Central App
  • This was left for you in a comment above: The FCC docs for the most likely candidate for the Nexus 5 states: GSM 850/1900
    W-CDMA 1900/2100+1700/850 (band 2, 4, 5)
    CDMA1X/EV-DO 850/1900/800 (band class 0, 1, 10)
    LTE 2100+1700/850/700/1900/800 (band 4, 5, 17, 25, 26)
    TD-LTE 2600 (band 41) That's Sprint, my friend
  • Ok what does that have to do with the Nexus 5? That isn't the Nexus 5 buddy.
  • Yes it is buddy.
  • That's actually the only thing that can be the Nexus of everything that's hit the FCC so far. All of the benchmark leaks, photos and spec lists indicate it is the Nexus.
  • I certainly agree that VZW is just trying to be a dick but the point is that the FCC mandates that they can't be dicks with the 700 MHz spectrum. You are right, it remains to be seen if they can figure out a way around that but this isnt something that VZW can just shrug off. It would be a major legal battle (which they already tried once and backed out).
  • So my Sim card from my Xoom 4G will work in this, maybe a N7 is in my future. On second thought in 2 months I get to cancel that so I'd probably use T-Mobile instead since my phone is now with them. Posted via Android Central App
  • Seems like Sprint would have jumped at the opportunity, without pulling a Verizon, so other than cramming more LTE bands in the device, I wonder why Google didn't include them in the N7 LTE carrier availability.
  • Oddly with SPRINT they seem to place their SIM cards in areas that are not customer accessible. Not sure of the reasons behind that move, but I have not seen a SPRINT SIM card in a store. Dan
  • We'll get to see how Sprint handles this with the Nexus 5 since it supports their 3 (THREE!) LTE bands. My guess is that they will switch to a SIM system for LTE like Verizon with the first phone being the N5. They may not have been able to get this system ready in time for the new N7, or Google may not have been able to get the 3 additional LTE bands easily supported like they can with the Snapdragon 800 that is in the N5.
  • LTE uses sim cards. Sprint LTE phones have sim cards. They just aren't accessible to users. They don't have to change their system for anything. Posted via Android Central App
  • Again, no. Tear apart any current Sprint LTE phone and there will be no sim card anywhere inside. Sprint currently uses hardware chips that are soldered to the board that contain the info for LTE normally found on a SIM card. By adding a SIM card tray it is possible they will be able to easily convert their system from hardware chips to a SIM card standard, however this comes with overhead such as a system that allows users to switch SIM cards between devices and still be authorized on the network like Verizon currently does. I expect we will see such a system with the introduction of the Nexus 5 on Sprint.
  • Have you seen the iPhone 5 for Sprint? Sim card.
  • I work in a Sprint store. We do repairs. I can assure you that every LTE phone has a SIM card. They are embedded on all Sprint phones, except the iPhone. You can pop it out.
  • I think the average consumer would say that if you can't pop it out on your own because it's embedded into the product, while that's technically a SIM card, it's not what is expected with a SIM card. SIM cards carry certain expectations (like being easily swappable) and Sprint's SIM cards do not meet those expectations.
  • I have seen the sprint lte sim card all the way in Kenya. A friend bought the htc one sprint version for GSM use, so we popped out the sim card tray and voila! The white ugly sim card Sent from the heartland of Africa
  • And the nexus 5 is not going to have a snapdragon 800 processor. At best it will have a 600 processor or the same processor as the moto x Posted via Android Central App
  • Based on this comment and all of yours above, you have obviously missed all of the recent Nexus 5 (LG D820) leaks. To fill you in, it supports ATT and TMo GSM and LTE. It ALSO supports Sprint CDMA and Sprint's 3 separate LTE bands on the same device. It does not support Verizon. It also has a snapdragon 800 processor (M8974A), 2GB of RAM and a 1080P screen. Everyone has pretty much already corrected you on all of your posts.
  • That is leaks about the LG G2 not the Nexus 5. lol.
  • Haven't been keeping up with the latest news huh? evleaks report was discredited a long time ago, as it didn't make sense for the CDMA version of the G2 to look dramatically different than the regular GSM G2. Besides that, the CDMA version of the G2 is already out, and guess what, it looks like a G2 and not like that phone in the FCC documents.
  • Really? Have you ever seen a G2? Because that looks nothing like it. It's the Nexus 5. Evleaks backed off on their poorly founded claim it was a G2. Get your head out of your backside.
  • LG submitted an updated filing for model LG-VS980 which is heavily based on the G2 but not the G2. Its the Nexus 5 and supports Verizon bands. Plus the photos in the filing match the recent Nexus 5 found in a bar. Read the end of the article here: Posted via Android Central App
  • Hey stupid can I ask you a question? I can't tell if you work for Verizon or not, but your spewing out a bunch of crap that doesn't make sense. That's the nicest way I could put it. What makes you so certain about all your nexus 5 info? Drop some links because for everyone of your stupid assumptions, everyone gives you sources. You just give unwanted opinions. Either give some sources, or do everyone a favor and shut the heck up already. Posted by someone who is watching you...right now
  • +1 Posted via Android Central App
  • It's not the g2. It isn't even close to what the CDMA g2 looks like. Get your facts straight. It's not the g2. "Lol" Posted via Android Central App
  • I'll never understand businesses that turn away people who want to give them money. Posted via Android Central App
  • Simple: they think their policy can get them more money. If they think this will cause you to buy a tablet directly from them (along with a hefty new contract) then it's worth it to them.
  • So I've got a Verizon iPad Mini right now...I presume I can just take the card out of that and pop it into the Nexus 7 and I should be good to go. Hmmm...decisions.
  • You should be able to Posted via Android Central App
  • I took the micro SIM out of my iPad and put into my nexus 7 and it connected and runs on LTE. My online My Verizon account still shows an active iPad but the nexus 7 is active and working flawlessly.
  • Verizon can go f*** themselves. Posted via Android Central App
  • Glad I left Verizon. Posted via Android Central App
  • Aka.....waaaahhhhh we can't control the device so it's "not certified"
  • We all do know that Verizon uses the same AWS bands as T-Mobile and AT&T right?? Ok, and being that they have already embarked on it's deployment I'm more hopeful Verizon will have this phone in it's lineup (that band 4 is sticking out like a sore thumb), but hey who knows Google and Verizon don't have the best relationship (Even though Verizon is single handely the reason Android gained it's popularity). In my eyes money talks so I see this as inevitable. A guy can hope.
  • I'm so over Verizon.
  • Man I've got this thing all figured out boys. Verizon doesn't certify it because Google probably won't let them brand their stupid logo on it... Just a thought... Posted by someone who is watching you...right now
  • The FCC should force Verizon to immediately allow customers to use LTE with their Nexus 7 tablets.
  • Aren't they legally obligated to keep their LTE network open to any device? Wasn't that part of the agreement to license that spectrum? Posted via Android Central App
  • Haha nothing for Sprint Posted via Android Central App
  • It won't work unless Verizon's bloatware is on it duh...WiFi is the way any way
  • Verizon and Nexus just don't seem to work together. There always seems to be delays and excuses with updates. Good luck to anyone using them with a Nexus device. Posted via Android Central App
  • Leave it to Verizon to f*ck sh*t up.
  • They don't want to be a dumb pipe. They see the Nexus devices (or any other unlocked device) as being a threat to their business model.
    I wish our government had some ... nuts. Force these carriers to be less restrictive.
  • Another benefit owning Nexus phones means I will never need a cell modem/radio in a tablet ; ) Not even evil Big Reg could stop tethering from the LTE gnex...which is just one more reason they "hate" Nexus/Google.
  • If it wasn't for their service, I would have left a long time ago. Posted via Android Central App
  • Other providers have good service as well. Some of them won't bend you over a barrel for it either.
  • The new VZW LTE band coming is 4 along with the current band 13. There was no Nexus 4 on VZW because it was GSM only, no LTE or CDMA. Duh! VZW currently runs only data on LTE and voice on CDMA. That's how they get around the spectrum requirement. Until they turn on VOLTE they have an out.