As of 9:08 p.m. ET, TikTok says it has been restored and that everything should work as expected.
What you need to know
- TikTok users were reporting issues connecting to the app.
- Some users saw blank profiles with reset followers and like counts, were unable to view videos, or faced trouble logging in to the app.
- After several hours, service was finally restored.
TikTok users were forced to look up from their phones as the popular social app faced an outage on Tuesday afternoon. Fortunately, service was restored later this evening.
The problem seemed to have started around noon PT with more than 42,000 reports from the U.S. that the app was down, according to Down Detector.
It's unknown what caused the problem, but TikTok support was on the case and has managed to restore service for its users.
...Annnnnd we're back! Your app experience should be returning to normal. Thanks for bearing with us, everyone ✨...Annnnnd we're back! Your app experience should be returning to normal. Thanks for bearing with us, everyone ✨— TikTokSupport (@TikTokSupport) July 7, 2021July 7, 2021
Some users reported blank profiles that appear to be reset, with no videos or followers, which may concern those who put a lot of time and effort into their content. Others reported login issues, and those that attempted to uninstall and redownload found that the problem persisted.
TikTok is one of the most popular social media apps available on the best Android phones, so it's not surprising that the app would suffer outages every once in a while. Still, the outage seemed to have been going on for several hours, although thankfully, TikTok was eventually able to get things back online and restore profiles for its millions of users.
Some users are still expressing problems with the app, although it could be a few moments before everyone's profiles are fully restored.
