No, Google hasn't cancelled Pixel production

Reddit is useful for a lot of things, but it's also very good at fomenting alarm when none is necessary. That became apparent this week after an email to a customer that, three months earlier, had ordered a Google Pixel had it cancelled with a warning that "Google will be ceasing production of their Google Pixel line and we will not be receiving further inventory of this phone. Therefore we will not be able to fulfill your order for the selected product. We apologize on the behalf of TELUS and Google for this inconvenience."

Obviously not the email you want to read after ordering a phone, especially one as in-demand as the Google Pixel. The company that sent the email on behalf of TELUS, Mobileaxs, operates as a dealer for the Canadian telecom, fulfilling corporate and enterprise orders, so it's unlikely it would be privy to Google's production strategy, not to mention TELUS's own company-wide inventory.

In a response to Android Central, Google confirmed that the email was incorrect, and that production of the Pixel has not ceased. "We're really excited by the demand for the Pixel XL in Canada. Telus is currently out of stock of the Pixel XL. We're working with our partners to restock inventory across our retail channels and we can confirm that production of the Pixel has not stopped." The Pixel XL, the larger of the two Google phones, has been harder to come by than its smaller counterpart in recent months.

TELUS also confirmed independently to Android Central that it has no intention of halting Pixel sales:

TELUS is currently out of stock of the Pixel XL. We're working with Google to restock inventory across our retail channels as quickly as we can. Google has confirmed that production of the Pixel and the Pixel XL has not stopped. We are in the process of updating our retail channels to ensure our customers have the latest information about their Google Pixel orders.

So there you have it. Nothing to see here, except for sustained high demand for the best Android phone you can buy.

Daniel Bader was a former Android Central Editor-in-Chief and Executive Editor for iMore and Windows Central. 

52 Comments
  • Too much fake news everywhere, and of course any bat of an eyelash and it automatically comes news. When will people ever learn not to take knee jerk reactions seriously?
  • You offended me.
  • No, YOU offended ME.
  • I find you all quite offensive. :P
  • What's offensive is the lack of availability of these devices.
  • [sets car on fire]
  • LMAO!
  • Offended lives matter!!!
  • I'm offended that you're offended by some unknowing offender. This is way to offensive for an offender to get away with. We'll have to go on the offense.
  • Dude! Alternative Facts! Get your facts together! Nothing fake here.
  • Wont someone please think of the victims from the Bowling Green Massacre!
  • Dude shut it. You knew exactly what she was saying.
  • Oh my god, I know! Poor eye of Kellyanne, a victim of the Massacre.
  • Yeah, we all starting to see what they do. Lie on the main stage then correct yourself in the background the next day. The lie gets spread by millions, the correction gets spread by thousands. It's not a new trick, but we're all catching on.
  • Yup. LIberals are masters at it!!
  • I know, I'm sick of this crap. "terrorists" and "massacre" are very similar words, easy to mix up. For a damn child at least...
  • Always remember bowling green
  • It seems like Google has ceased production of the units. The Pixel XLs have never been available in the brick-and-mortar Verizon Wireless stores at all, not even the crappy 32GB models.
  • I guess I'll have to call my sister and tell her she needs to stop using her imaginary phone that i got her from a Verizon store.
  • You and two other people must feel lucky.
  • Haha! So good :)
  • Yes they are very hard to come by. Seems if you didn't preorder the very moment you could it would be almost impossible to find a Pixel much less chance of a Pixel XL.
    However I'm here to tell you they do exist. I was able to walk into a Verizon store on launch day and snag a 128gb Pixel XL. The very next day I also got confirmation of my 128gb Pixel ordered from Google had shipped. Seems lightning does strike twice. They are worth the wait in my opinion!
  • I moved on. I'm looking forward to the S8 now.
  • Wife received her 128 gb Pixel XL ordered from a brick and mortar Verizon store a little over a month ago. I believe all they had in stock were 32 gb models. After a few times playing around with her new phone, if you don't need water resistance or wireless charging, these Pixels are super fast and well worth the wait.
  • Stop caring about this phone long time ago. It's a double edge sword Hope to get lucky to get the Pixel or any Google phone for that matter and have timely updates Or for me get a Samsung that I can walk into any store or website and buy instantly for the most part and have delayed updates I rather deal with the latter.
  • Agreed.
  • Don't forget bloatware, too.... (Sent from my Very Silver Pixel XL 128GB)
  • Dont worry,stock android(Pixel) is like having a car Stock,no options,hate it.
    Samsung(car with Full options).
    GIVE ME THE FULL OPTIONS!!!!!=choices
  • It's like a car with too many gimmicky features that slows the car down?
  • Nah.. It's not that serious to wait a couple weeks+ for a better phone. Or maybe it's just me, I'm not from the me me me, I need it now now now generation.
  • The email says "will be ceasing" not "has ceased". Therefore not only may they be right (wouldn't be surprised. The phone is terrible and apart from a couple of nerds and people paid by Google, no one cares for it just like they didn't for Glass or any of the Pixel tablets) but Google didn't lie in their answer either. They denied having ceased production... Not that they won't be ceasing it.
  • It's not a terrible phone. It's just not quite the Jesus phone that the likes of AC make out. If it was £200 cheaper it would be a spectacular phone.
  • The Pixel XL is the best phone I ever had. And I am unanimous in that.
  • If you think twice about it, you might get a split decision.
  • He might be schizophrenic and so is he....
  • Well I'm sorry to hear it. I hope you'll eventually be able to get an actually good phone in the future :)
  • Lol, you have terrible taste. Your continuous Nokia obsession says it all :P
  • Every message board seems to have that annoying lingering troll. DJCBS is overqualified.
  • Djcbs,. LoL. The phone is in high demand and you say a few people bought it. Go back to your ****** one plus one.
  • 1 - I use an S7, not a OnePlus. Sorry, mate. 2 - You're confusing "high demand" with "Google is producing very few units so they "sell out" easily and make it seem like they're really popular. You fell for it. I'm sorry. But if you had ever paid any attention to Apple, you'd know that's something the iPixel is also copying from the iPhone.
  • Well, every phone will cease production. Even the unannounced S8 will cease production, then they will start producing the S9.
  • On wednesday I bought a Blue 5" Pixel that said it would ship in 3-4 weeks. When I bought it the estimated arrival date was March 7th. It shipped out the next day and I'll be getting it on Monday. I am not sure what the deal is with their estimates. They have constantly been in stock unless you want the 128GB version.
  • i just ordered the pixel xl in blue, it gave the same arrival time. hopefully I'm as lucky as you and get it early.
  • It's because the original estimate you received was for a brand new unit. Then your order was sent to their "recycle" as it were, department and they were able to locate a returned unit that was in new condition without signs of being returned and repacked. So they are sending you that one. Typically when you get your item way before the original delivery estimate it's because they locate geographically a returned/refurbished 'like new' unit that you would not be able to tell was used. Enjoy your phone.
  • Awww, someone's butthurt.
  • The XL 128gb is selling for almost $2000 CDN on ebay and people are buying them. Good job google for your excellent inventory management. /s
  • Wanted the pixel XL, since there aren't any, I picked up a pixel instead. Not all that impressed, camera is the best for sure. I returned it. I'm coming from a iPhone 6s. I picked up galaxy S7 edge, it's pretty nice, it's amazing how light and easy to hold it is for screen size and huge battery.
  • Yes it has some good points , but it's over hyped and way over priced .
  • Maybe they should have used OP's old invite system, ;-)
  • Google should just start working on pixel 2, this was dead from the get go.
  • Yeah, you're right, it was dead from the get go, that's why they can't make enough to keep up with demand. Lmao.
  • Uhhh ok.