While it may feel weird or disingenuous to "return" an e-book and ask for a refund (particularly after you've read some, or all, of it), it is totally legitimate and easy to do. Alternatively, you might have accidentally purchased a Kindle book and need to get your money back. Regardless of the reason, the process to request a refund is quick and straightforward and only takes a few taps or clicks once you've logged into your Amazon account. We'll show you how it's done in the steps below.
How to get a refund for a Kindle book purchase from your Kindle device
- From the Kindle home screen, tap on a book you want to purchase.
- Tap on the Buy button.
Once the purchase has been confirmed, you'll see the option to cancel the order. Tap on the Cancel Order link.
The download will be stopped or removed, and a refund will be added to your account.
It's worth noting that you can only cancel an order from a Kindle device immediately after you purchased it. If you want to return the e-book and receive a refund later, you'll have to do that from the Amazon app or website.
How to get a refund for a Kindle book purchase from your Android device
- Open the Amazon app.
- Tap on the hamburger menu in the top left corner (3 lines).
- Tap on Your Orders.
- Tap on Filter.
- Tap on Digital Orders.
- Locate the Kindle book that you wish to return and tap on it.
- Click Return for refund.
Tap on Choose a response.
- Click on the response option that best fits your situation.
Now your errant Kindle book has been "returned," and Amazon will begin processing your refund. While I received my refund immediately, note that it could take as much as three to five days before you see the funds back in your account.
How to get a refund for a Kindle book purchase from the web
- From a web browser, log in to your Amazon account.
Click on the Returns & Orders tab at the top right of the screen.
- Click on Digital Orders.
- Locate the Kindle book that you wish to return and click on it.
Click on Return item.
Click on Choose a response.
Click on the response option that best fits your situation.
That's it! Just like the app example, your refund request should be processed no later than three to five days after you hit that submit button.
Note that you have seven days to return a Kindle book and request a refund. After that time period, you may not be able to do so, and will have to contact Amazon customer service.
How to get a refund for an Audible audiobook purchase
There are two ways to refund or exchange an audiobook through Audible, and it depends on whether or not you have an Audible subscription, or if you are not a member and purchased the audiobook outright.
For Audible subscribers:
- Either from the Audible app or website, go to your Purchase History page.
Tap or click on the title that you wish to return.
- Tap or click on Exchange.
- Select the reason why you want to return the book, and then tap or click Exchange.
You will then receive your Audible credit back, which you can use on another title.
For non Audible subscribers:
- Non-Audible subscribers who purchase an audiobook outright and wish to return the title must contact Audible customer service directly.
Note that Audible has a right to deny exchanges, refunds, or returns if it feels customers are abusing this privilege (though I've never heard of this happening).
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