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Samsung Galaxy Note 20 Ultra issue tracker: Green tint screen, foggy camera

Samsung Galaxy Note 20 Ultra Review
Samsung Galaxy Note 20 Ultra Review (Image credit: Joe Maring / Android Central)

The Galaxy Note 20 Ultra sets a new standard for flagships in 2020 and is one of the best Android phones you can buy today. Samsung introduced a gorgeous new design, better cameras, upgraded internals, and a new S Pen. The design now sees a more prominent camera housing that protrudes a fair bit from the chassis, and the phone itself is massive thanks to a 6.9-inch screen and 4500mAh battery.

But like all phones in the market today, the Note 20 Ultra isn't without its flaws. Early adopters have run into issues with the display, and there are several complaints online relating to condensation within the camera housing, fogging up the cameras.

Note 20 Ultra's display has green tint issues

Samsung Galaxy Note 20 Ultra

Source: Apoorva Bhardwaj / Android Central (Image credit: Source: Apoorva Bhardwaj / Android Central)

The Galaxy S20 Ultra's AMOLED screen suffered from green tint issues, and Samsung rolled out a fix for the same earlier this year. It now looks like the Note 20 Ultra has the same problem, with several users on Reddit and other forums reporting a green tint on the display at low brightness. I don't notice it on my Exynos-powered Note 20 Ultra, but like the S20 Ultra, the issue seems to be affecting a small subset of users.

The green tint issue isn't limited to one version either; it is affecting both the Snapdragon and Exynos models of the Galaxy Note 20 Ultra, and given that the phone is using the same 6.9-inch AMOLED display as the S20 Ultra, this could once again be a defect with the panel itself.

There have been green tint issues on the Galaxy Tab S7 series as well, so it does seem like Samsung's 2020 AMOLED panels are more prone to issues versus previous generations. We haven't heard an official comment from Samsung about this yet, but the manufacturer will likely roll out a similar fix for the Note 20 Ultra in the coming weeks.

Note 20 Ultra camera housing is prone to condensation

Samsung Galaxy Note 20 Ultra

Source: Apoorva Bhardwaj / Android Central (Image credit: Source: Apoorva Bhardwaj / Android Central)

Condensation isn't an issue with most phones, particularly those that have IP68 dust and water resistance. But a few users are seeing condensation build up inside the camera housing on their Note 20 Ultra units, leading to hazy photos.

In a statement, Samsung has acknowledged that condensation may build up when there's a "sudden temperature change," and that it is normal behavior:

Samsung is committed to ensuring consumer's satisfaction and optimal experience on Galaxy devices. Recently, there have been a limited number of reports of fog build-up inside the cameras of Galaxy Note 20 Ultra.As with reading glasses and other glass objects, condensation can occur in water-resistant smartphones when they are exposed to a sudden temperature change.

The Reddit thread in question has a response from a Samsung service executive, indicating the Note 20 Ultra has a Gore-tex venting hole that may allow moisture to make its way into the camera housing.

This doesn't seem to be a widespread issue, but Samsung Korea is investigating the problem:

We are in the process of collecting the models in question to verify the issue. At the current stage, we see the issue taking place in connection with the device's waterproof functions.

If you're facing this particular issue on your Note 20 Ultra, try getting your phone replaced. Condensation usually goes away after a few hours, but it may affect the warranty of the unit, so you're better off getting a new unit.

Seeing any other issues on your Note 20 Ultra? Let us know in the comments below.

Samsung Galaxy Note 20 Ultra

Galaxy Note 20 Ultra

With a stunning design backed by the latest internal hardware and 5G connectivity, the Note 20 Ultra has everything you care about in a flagship in 2020. Yes, it has a few issues, but so does every other phone in the market, and Samsung is proactive when it comes to fixing problems.

Harish Jonnalagadda is a Senior Editor overseeing Asia at Android Central. He leads the site's coverage of Chinese phone brands, contributing to reviews, features, and buying guides. He also writes about storage servers, audio products, and the semiconductor industry. Contact him on Twitter at @chunkynerd.

6 Comments
  • I have the snapdragon version and I have not experienced any of these issues. I was aware of the condensation issue before my phone arrived and I followed it closely. It seemed to be strong a very small number of users. I have yet to see this issue pop up on my device.
  • I'll know if I have fogging issues in a couple of months. I live in a place that gets -40C winters and foggy glasses, windshields, etc is a normal part of life. Regular cameras also fog up here too. No green issue at low brightness, which is where my phone is always set at.
  • Should add to it freezing up randomly. I have the SD variant and I've mentioned it on forums and received replies from others with the same issue where it will just randomly freeze up (especially in chrome) when scrolling, but it's also happened while just swiping between home screens and it's many times per day. I tried a factory reset and it still does it. I was already on the fence on this phone due to Samsung cutting the storage in half and that battery life not nearly as good as my Note10+ (but that's at 120hz, definetely just as good at 60hz, but then, what's the point?)...that and the MASSIVE camera bump which I've already had catch on my pants pocket several times and since I go case-less that's just an accident waiting to happen. Plus, it gets hot, like really hot compared to my Note10+. I went back and forth with returning it and keeping it the entire time I've had it and now I'm settling on returning it. Only thing better about it is the camera is marginally better and 120hz, but then you take a hit to battery life to get that 120hz, plus HALF the storage of my Note10+. Just doesn't feel like a real upgrade over the Note10+ and in some ways it's a downgrade.
  • Weird. I see it on my Exynos Note 20 Ultra, but didn't realize that was the case on the Qualcomm model as well. I'll follow it up. Thanks for sharing.
  • I don't have either of those issues, but I do get serious screen flicker when scrolling through Google search results. It seems to be worse in dark mode. I have seen some other people comment on this issue as well elsewhere.
  • I've had the exact same issue with my new note 20 ultra and I even recorded it with the screen capture while scrolling in chrome and YouTube. I also have noticed compared to my Samsung note 10 plus it does stall or freeze sometimes. With the Snapdragon processor in it I expected it to not have any issues with multitasking but I guess it still does.