T-Mobile

Yesterday we reported on T-Mobile UK's reduction of its customers mobile data limits to just 500MB per month, resulting in a chain of angry comments and retweets. Now it appears that the network has backed down slightly, relaxing the rules for its current subscribers.

Lysa Hardy, VP of T-Mobile UK, explains that the carrier has "reviewed" its policy and decided that existing customers will be exempt from the new 500MB limit for the life of their contracts. New sign-ups, however, will still be subject to the new limit.

“On Monday 10 January 2011 we announced that, in line with the rest of the industry, T-Mobile would be reducing its Fair Use Policy for data usage to 500MB a month for all mobile phone customers. Following a further review of our policy, these changes will now be introduced from 1 February, to new and upgrading customers only - not existing customers.

There will be no change to the data packages for existing customers for the duration of their contract and we apologise for any confusion caused. The revision to the Fair Use Policy is designed to ensure an improved quality of service for all mobile internet users."

This is great news for Android users on T-Mobile UK, who will have their fair-use limit set at 3GB until the end of their contracts. When renewal time rolls around, they'll have the option of switching carriers if they want to use more than 500MB per month. [T-Mobile UK]

 
There are 11 comments

icebike says:

Are we sure the retreat was forced by the crowd, and not EU contract law?

Alex Dobie says:

Not sure, but O2 has previously switched customers who signed up for a "unlimited" data onto a hard cap of 500MB without the EU stepping in.

wayneNtampa says:

So, does the limit apply to the 'unlimited' data plans the all the carriers advertise? Amazing how many limits there are on unlimited. ~w

Jjpp23 says:

Fucking vampires! !

dacp283 says:

And everyone complains about verizon.... just wait all the big companies are going to get onboard with this kind of bs.

muziqaz says:

All the big companies already done that: Vodafone, Orange(I mean UK). There was only T-Mobile left in here with it's really unlimited internet.
nonetheless, I checked my usage and even when browsing 5 hours a day, checking emails, rss feeds, sync, weather, etc I don't really use those 500Mb. It comes at like 300Mb at most.

Mithent says:

Three have recently started offering truly unlimited broadband, including tethering, so they'd be the one to go to for the moment if looking for higher data allowances.

Dark_Blu says:

Glad I'm not a T-Mobile customer in the UK. I left AT&T in the US for this data cap nonsense and went to Sprint for the "Everything Plan".

pDoG says:

I actually took a look at my data from this past much...and I am a HEAVY data user and I didn't even have close to a gig.

DieselDre2K says:

lol then you sir are NOT a heavy data user, no matter how much you want to fool yourself into thinking that you are

brucewayne says:

Lol@Dark_Blu, just checked my usage I'm at about 7.5GB. And I'm a "light data user" ;)