Sprint's ongoing effort to turn around customer service and market appeal has recently brought us some game-changers from the third-largest carrier in the U.S. Today they announced the Sprint Free Guarantee which offers total satisfaction or your money back within 30 days. While some states have laws that allow for grace periods, customers are still allowed to be charged for their minutes and data used while they are within the usual 20 to 30 days. This is where Sprint tries to change the game once again by saying "No charges for you!" Instead, Sprint will allow in all markets a 30-day grace period (regardless of state) which includes any charges related to the monthly plan (i.e. data, text, minutes), taxes and fees, activation fees, restocking fees, the cost of the device, and early termination fees. It should be noted that customers will be responsible for anything not covered in the selected plan, ringtones, downloadable content, international charges (as well as fees and taxes associated with international calling). So if you get a voice plan and you're surfing the web and texting all day long, you will be responsible for those charges.While all carriers return the purchase price of the phone and waive ETFs within the grace period, it's a real breath of fresh air to see a cellular company attempt to prove their network chops by making the test drive truly risk free.
It's interesting to note that Sprint is going to begin this program with the Evo 4G on the way, is this a possible way to make the pot sweeter for potential ship-jumpers?
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