With widespread delays reported, Sony's having a tough time getting its new flagship phone, the Xperia Z2, out to consumers around the world. But even in countries where the Z2 has already gone on sale, there are reports of hardware issues affecting some users. Following the Xperia Z2's recent launch in Singapore, Sony's local arm has issued statements addressing some owners' concerns over build issues with the device.
In response to reports of Z2s overheating when recording 4K video, Sony Singapore says users should stick to recording Ultra HD footage for a few minutes at a time, and use external storage wherever possible.
"We are aware of some users encountering issues when shooting 4K video for extended periods. Shooting movies in high quality 4K resolution can make significant demands on your phone’s processor and battery life, as well as phone memory. Therefore for the best experience, we recommend you install a high capacity SD card (Xperia Z2 can take a card up to 128GB) and shoot 4K video in short bursts of no longer than a few minutes at a time."
There've also been reports of some Xperia Z2 units coming with misaligned displays, causing a noticeable gap between the outer edge and the screen. Apparently the this is most noticeable on the white model, and it's led to fears that affected handsets might not be as waterproof as advertised. Sony says it's investigating the reports, adding that concerned Z2 owners can bring their phone into a service center for testing.
"We are aware of some users’ concern on the waterproofing capability of the Xperia Z2 due to the presence of gap(s) and are currently looking into this issue. In the meantime, users who wish to [sic] may bring their Xperia Z2 to any service center to have our staff conduct a water resistant test."